Seat Broken problems of the 2014 Jeep Patriot

Tl- the contact owns a 2014 Jeep Patriot. The contact stated that while driving and an unknown speed, an unusual noise was heard and it was noticed the active head rest on the front passenger's seat broke and activate without warning. The vehicle was taken to the. Robert loehr Chrysler Dodge Jeep ram srt and fiat dealer (770-382-5885, located at 567 e main st, cartersville, GA 30121) where it was stated that there was no recall and that the mileage on the vehicle was too high. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was 116,002. Fe.