Front Seat Head Restraint problems of the 2016 Jeep Patriot

The contact's fiancé owns a 2016 Jeep Patriot. The contact stated that while driving at an undisclosed speed, the front passenger head restraint deployed without impact. No warning lights were illuminated. The contact then stated that while her fiancé was driving at an undisclosed speed, the failure reoccurred with the driver's head restraint. The contact's fiancé did not sustain injuries. The vehicle had not yet been taken to an independent mechanic or a local dealer to be diagnosed or repaired. The manufacturer was not made aware. The approximate failure mileage was 70,000.

The contact owns a 2016 Jeep Patriot. The contact stated that while driving at an undisclosed speed, her son touched the headrest and it exploded without warning. There were no reported injuries. The check engine warning light illuminated after the failure. The contact called mopar who stated the vehicle was covered however, canceled the order. The contact called the local dealer where a headrest was ordered but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure however, no further assistance was provided. The failure mileage was unknown.

Active headrest was deployed/activated while idle at a red light, the headrest hit the back of my head and made me release the brake while stopped at a red light, there was also a very loud noise (kind of like a gun shot noise). This was very scary as I had no idea what had happened or what had hit my head, I had to pull to the side of the road and examine my car to make sure it was safe to drive it. All this while I was in pain resulting from the headrest hitting the back of my head.

Driver's side active headrest self-deployed. Vehicle was stationary and parked over night in garage. Plastic retainer fractured leading to deployment.

Not sure if takata inflators are involved. On Thursday 1/12/2017, I was stopped on the freeway and was rear-ended by a semi truck which didn't stop going approximately 35 mph. It pushed me into the vehicle in front of me which was a car length away. The seat broke backwards, the headrest broke off completely and I hit the rear veiw mirror breaking it off. None of the 6 airbags in the vehicle deployed,.