Interior Panels Sun Visor Problems of Jeep Wagoneer

The contact owns a 2024 Jeep Wagoneer. The contact stated that the driver’s side sun visor fractured and fell and impeded the driver while driving. The manufacturer was notified of the failure. The contact stated that an authorized dealer confirmed the failure but only offered to repair the vehicle if the contact paid out of pocket. The failure mileage was 45,000.

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On Monday, August 24th around 7:30am my wife was driving south in our Jeep and had just entered onto the freeway. There was heavy traffic and the early morning sunlight was impairing her vision. To remedy the sunlight issue, she pulled the visor from the plastic dock/restraint and while folding the visor down she proceeded to rotate the visor to a position to shield the light. During the folding and rotating motion, the attachment supporting the metal arm that supported the visor broken inside the roof. When my wife let go of the visor, the visor dropped down about 2 inches and "drooped" at a significant angle, swinging freely. It did not completely pull out and separate from the ceiling but was somehow still prevented from being completely removed from its housing. My wife had to grab the broken visor and restrict it from moving/swinging freely so she could see while operating the vehicle in heavy traffic and sunlight issues. I had to reach over from the passenger side of the vehicle to take the visor from her as to help her continue to drive safely. I managed to push the visor arm back into the ceiling then dock the visor. The visor then stayed in position for the rest of the trip but now she had to drive with the sunlight issue for a little while that still posed, in my opinion a safety issue. This same issue happened in 11/2024 but it was on the passenger side. I believe the support mechanism for the visor was built with either defective or substandard/cheap materials that do not meet the standard for the safe operation of the vehicle. I've come understand that my vehicle (or make/model) is not the only one affected by this. I believe this issue poses a safety risk to all vehicles with this part design or materials used in manufacturing/installation.

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2022 Jeep Wagoneer — VIN [xxx]. Both front sun visor mounting brackets have broken. The driver-side visor can become loose/detached and obstruct the driver's view. Passenger-side visor has also broken. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

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