general problems of the 2021 Jeep Wrangler - part 2

Vehicle check engine light illuminated along with multiple other lights on the dashboard. It had a difficult time accelerating on its own, very sluggish. At the next light the gas pedal was just tapped and the vehicle began to over accelerate increasing to over 30 mph in a turning lane while crossing an intersection. Avoided a car accident and pulled into the nearest parking lot. That was the second time that type of incident occurred. The first time, the vehicle was self accelerating during 5 o’clock traffic in los angeles. We had to constantly press on the brakes only to avoid accidents until we could exit the freeway.

My Jeep started leaving me stranded 8 times. The Jeep would not start but had warning lights of " service charging system" , with picture of a battery in left of dash, a wrench, engine light, and it won't go into neutral to have it towed. I had it in the shop twice, and they cannot figure out the cause. They did update the computer to cover the recall from automatic combustion. { updated the computer) . It got worse, the car is now cutting off while on. I had it towed to the Jeep dealer aging tonight . The dashboard lights do not come onto until after engine failure. This is a hybrid, I was told by crossroads to keep the vehicle charged but this has not corrected the problem.

In June 2025, I brought my vehicle to the dealership (hendricks Chrysler Dodge birmingham, al) for a full diagnostic inspection, and at that time I was told everything was fine. There were no warnings, no notes about electrical issues, airbags, coolant leaks, engine leaks, or any of the major concerns now being reported. On my most recent visit (October 2025), the dealership suddenly reported multiple “immediate attention” failures, including: • airbag system issues • electrical system failure • coolant system leak • water pump leak • engine oil separator leak these items were never mentioned during my previous full diagnostic despite being safety-related components that typically show symptoms or codes. Because these new issues involve critical components like the airbags, engine, and electrical system, my safety was put at risk. I have been driving the vehicle daily under the belief that it had passed a full diagnostic months earlier. If these problems really existed at that time, then I was unknowingly operating an unsafe vehicle. If they did not exist, then the sudden appearance of multiple major failures raises concerns about incorrect diagnostics or improper prior inspection. I have not received any warning lights except the airbag light. The dealership has not provided a clear explanation as to how these issues appeared only months after a full inspection. This has caused significant concern regarding vehicle safety, diagnostic reliability, and whether the previous inspection was performed correctly. I am requesting NHTSA review because the dealership failed to identify or disclose major safety-related failures, which has potentially placed me in danger without any warning.

The video for my backup camera became intermittent, then stopped working. I brought it into the shop. They say the camera is not the problem and that it is either a connection under the dash or a radio problem. The next diagnosis step will take 3 hours and $675 just to take the dash apart. This is a safety issue, a defect in manufacture, and not related to wear and tear. In researching online, this is appears to be a complaint that a number of others have had.

On April 15th 2025 my instrument panal clusters ipc which is main computer system of Jeeps 2018-2024. It has service lights for check engine, tire pressure, def system recalibrations/cleanings, tells me how fast I'm going, oil levels, all other fluid levels, when I need a oil change, how many miles is on Jeep, gas gage, along with all other issues or maintenance on a vehicle including if something is wrong or overheating of vehicle. After doing some research I did see there was a ipc recall on Jeeps/gladiators 2018-2024. After going on the website to check if my VIN qualified it was sadly not included. I ended up taking my vehicle into the dealership and paid out of my pocket 150. 00 to have my vehicle diagnosed. The dealership said it was indeed the ipc but also said my VIN number was not included which was a shock to them also since is a severe issue not being able to see anything on dash for my and other driver's on the road . They tried to submit a goodwill to Jeep corporate office which was sadly declined also. They advised me to park my vehicle and suggest that it was not safe to drive as I do not know when it needs gas an oil change or any other important issues that may be needed. After waiting 8 months patiently making payments not only for a vehicle I cannot use is ridiculous not till mention insurance on top of that something needs to be done weather it's fixing problems, giving me a rental, or just trading the vehicle in for a usable one. Thank you for your time in advance. I tried to upload photos of the diagnostics for the ipc also the denial of the goodwill. Oh and I forgot I was on the phone for 4 hours with fca 18003349200 customer care spoke to recall center spoke to shawn on 6/27/2025 @ 215pm after getting the run around and being transferred 6 different times to ann riley and josh wasting my time to get told I'm not able to speak to a supervisor and there was nothing they could do to help!!!!.

Instrument panel cluster failure vehicle and incident details: vehicle: Jeep (model year unknown) date of failure: evening of April 14, 2025 symptoms: the instrument panel cluster went completely blank during a 25-mile drive far from home. Functionality lost: the ability to see speed, gas level, headlight status, and all alert lights. Prior warnings: no warning lights or alerts appeared before the failure. Repair status: the vehicle is at an authorized Jeep dealer, which has confirmed the issue is with the instrument panel cluster. Jeep has been notified and is working to replace the parts. Key event timeline: April 14, 2025: instrument panel fails while driving. April 15, 2025: car is taken to an authorized Jeep dealer for inspection. Post-inspection: dealer informs the owner of the instrument panel cluster issue.

Hybrid systems loss communication with transmission modules hybrid battery shakes the whole when idle.

Instrument cluster panel failure while driving. There was a recall for this part in many other Jeeps in 2024, it’s time to throw another recall for this one as well. There are so many failures that the part is on backorder, my Jeep has been sitting at the dealership waiting for this part for 5 months now and there is still no expected date. My Jeep has been sitting on the lot waiting to be fixed for longer than I ever got to drive it after purchasing. Cant take it elsewhere because the odometer doesn’t function.

Defrost system comes on randomly for approx 45 seconds after starting the vehicle regardless of whether or not climate control is on, and regardless of outside temperature, engine temperature or other settings in vehicle. After the 45 secs, climate control returns to whichever current setting is and continues to operate normally.

I have a 2021 Jeep Wrangler 4xe rubicon. My vehicle has been recalled three times for updates. I have had one recall done for the defroster due to the faulty software that can cause reduced visibility increasing a risk of a crash. The second one was for risk of fire from a faulty high voltage battery driving or parked. The third recall call was to update software for the high voltage battery in which doing so caused my vehicle not to fully charge and to lose power when driving and not be able to start for hours at a time. I now have brought my vehicle back to the Jeep service center for a diagnostic test and it was found that the high voltage battery pack is faulty in which Jeep has said they will put a new battery in once approved from Chrysler. Jeep has not been able to be able to fix the problem with hybrid battery packs possibly catching on fire or exploding and the new one I'd be getting would risk the same problems possibly injuring or killing myself or any passengers I might have in the vehicle. Jeep is not able to get to the root of the cause of why these high volt battery can go on fire even when they are not in use causing possible property damage to my home or neighbors. I am told in the recall to park my vehicle away from properties and other cars which is impossible to do. I hope you take this serious matter into consideration that Jeep corporation must find a solution for this nationwide problem and for people on the road.

Fire risk. Recalls for software update. I’ve done the software update once already after my Jeep wouldn’t start and had to be towed to the dealership. My engine light came on again along with a stabilizer bar warning light. The dealership said they need to do another software update again, but that there’s still no real fix for the issue. I’m dropping it off again tonight. The fact that I have to do this and to be told there’s still no real fix is ridiculous. I’d really like to get rid of my Jeep at this point, but I feel stuck because who’s going to buy it with all these unresolved issues?.

The Jeep was taken to the dealership under a software battery recall and the software was updated. One week later while driving at approximately 55mph, there was a sudden jerk in the propulsion system. The car shifted abruptly from electric to gas motor and the electric mode was unavailable. The vehicle jerked and hesitated at every acceleration and deceleration causing unsafe operating conditions . The check engine light was on I returned it to the dealer immediately and was told that the high voltage hybrid battery was bad. I'm pretty convinced from my and other experiences that the software up date was not a remedy to previous incidents reported to you. It was a software patch that determined if the battery was bad.

Jeep is saying “service shifter” when we plug it into the diagnostic scanner it says can bus. We’ve replaced the can bus and a month later “service shifter “ light comes back on and again scanner is reading can bus. When this service shifter warning comes on the Jeep loses power steering.

Unpredictable complete loss of power steering that will continue until the brakes are applied and speed is reduced to approximately 30 mph and voltage level spikes, as high as 16. 3 volts as shown on the instrument panel. It is not temperature related. When disabled it requires two hands and extreme strength to turn, especially when taking an off ramp. Voltage level is typically ranging between 12. 7 - 13. 7 volts during normal conditions as well as when in no power steering conditions. The first trip 3-4 months ago to the dealership and the only finding was a corroded ground loop which did not solve the issue. After no success begging for a loaner car we left the Jeep 19jun25 while on vacation for second trip this week. I requested them to contact stellantis star center and this is the report: 24jun25 good morning - our star case engineer pointed us in the direction of a similar star publication that we had followed the last visit. I did not find any faults within the charging system or any voltage regulators at this point. There were 5 labeled grounds in this publication that were common for building up corrosion. The ground that is on the frame near the driver rear close to the 48v battery had a large amount of corrosion. He cleaned up each ground and applied dielectric grease yesterday, so now I am having him take on a few test drives to see if the issue persists. I have a video of the spike leading to steering reengagement but unable to upload it.

While cruising control is engaged, turning the steering wheel 5-10 degrees to the right will result in disruption of the cruise control and displaying a message "cruise control cancelled. " this results in an abrupt deceleration during a turn that is unexpected and can create a safety hazard. Additionally, the illumination of steering wheel switches flickers with 5 degrees of right turn. This appears to be consistent with the findings of recall 15b, but my VIN is not included in the recall.

While driving the 'service shifter' warning will flash and once this happens the steering locks up and the car shuts down. This primarily happens when hitting a bump, pot hole, railroad tracks, etc. After the warning flashes and the steering locks up, every light on the dash comes on as the car is shutting down. The vehicle is in the shop for the 3rd time within 9 months for the same issue. The dealership replaced the star link connector saying that was the issue but it is still occurring. The vehicle is currently in the shop with this issue and they are saying there is nothing wrong and 'no codes being thrown. ' we have had this happen at least a dozen times on us while driving. A handful without hitting a bump or one of the specified causes. Once this happens, the car become immobile and has to be towed. The first time this occurred was within 10 days of purchasing the vehicle; it started happening in January and is still occurring. After the dealership 'fixes' it, the issue will not occur for a couple of months then it will happen again.

When I was driving I smelled something electrical burning and my eyes starting burning on my way in to work. On my way home, the same thing happened however I noticed smoke coming from my steering wheel. I shut my heated steering wheel off. I took it to the dealership the following day and they told me my wiring melted in the steering wheel and also stated they are surprised it did not catch on fire. They said I need to replace the entire steering wheel. I have 37,000 miles on my vehicle. Ironically 1000 miles past the warranty. They have no explanation for why this happened however I was told this is a common thing, as many others have had this happen.

My Jeep has been at the dealership since January 8th but the 95b recall and they do not know how to fix it.

The contact owns a 2021 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the high-voltage battery. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 24v720000 (electrical system); the VIN was included, but parts were not yet available. The manufacturer was not notified of the failure. The VIN was not available. The failure mileage was 21,000.

Ev battery. Oct 4. Code for replace ev battery. Shop wouldn’t replace ev battery because another recall for ev came out oct 6. Recall not available until Nov. Appointment for Jan 6. Recall done. No codes for ev battery. Get 1 miles down the road. Won’t run in electric. Switched to hybrid 9 more miles it’s doesn’t use any ev battery. Get into town. No power to pull away from stop sign. I get home and park. Car doesn’t work any more. Won’t turn off. Not all the way. Try to move it. No power. This is going to kill somebody. No throttle at all.

Our vehicle experiences loss of motive power as well as a complete disconnect from the battery. All diagnostics have shown that physical battery connections are good. We have been left on the side of the road with the inability to drive the vehicle above 20 mph. It is extremely dangerous when moving through an intersection or driving on the highway. We get a sudden warning lamp of a battery, charging cable, and turtle. They appeared 4 days after the purchase of the vehicle.

On occasion, when I put my vehicle in reverse the backup camera displays a black image in violation of the requirements of fmvss 1111. There are no obstruction on the camera. This is available for inspection if necessary. I have taken it to the manufacturer but due to the intermittent nature they are not able to reproduce the event. I was not able to use the required safety feature to back out of a parking space into a busy street. I have a video of this display not activating correctly.

The contact owns a 2021 Jeep Wrangler. The contact stated while driving at 75 mph, the vehicle lost motive power. The voltage meter increased excessively. The vehicle was started, and the contact drove the vehicle to a nearby parking space. The contact turned the vehicle off. The contact allowed the vehicle to remain turned off for a while. The vehicle was started, and a service battery message was illuminated. The vehicle was towed to the dealer where it was diagnosed with a failed battery pack. The contact was informed that the battery pack needed to be replaced. The vehicle was repaired. The repair was performed under the recall NHTSA campaign number: 24e080000 (electrical system). The failure reoccurred. The contact stated that while the vehicle was parked and the battery was charging, the contact noticed the front fan was running extremely hard. The contact disconnected the battery charger. The contact inspected the vehicle and noticed that the aluminum battery cover was extremely hot. The contact used a temperature gauge to check the temperature of the aluminum battery cover and determined that the temperature was 106 degrees and was increasing. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was 21,385.

The engine and cluster showed and made noises indicating that the hybrid system was malfunctioning. The cluster indicated a speed limit at high speeds, but never did so. The electric drivetrain was disconnected and the handling and power were severely affected. It was dangerous because the distracting and concerning issues were during a rapid speed and in dangerous conditions with no clear remedy. The check engine, red turtle, and battery lights indicated the problem, but not beforehand. There were some warranty fixes around the battery including recall work.

Per the dealer, power distribution center design flawed causing it to fail. Vehicle failed while driving in traffic creating an unsafe condition.

Loss of power when the Jeep was in hybrid mode (both electric and gasoline engine). This was due to battery not able to regulate the internal temperature (confirmed by the dealer).

The vehicle’s check engine light come on earlier this year and the electric motor/battery was not functioning properly. It was serviced in September and I was told by the dealership that the software update would resolve the issue. It did not. The vehicle was serviced again on 12/13/24 and I was told that it passed the 95b recall test but that the check engine light came back on. The dealership said they ran more tests and now the electric cooling/heating unit needs to be replaced but they won’t have the part for approximately 2 weeks. The electric cooling/heating unit is for controlling climate within the vehicle and should not affect its propulsion. While driving the vehicle the day after I picked it up from the dealership, I was nearly involved in what would’ve been a serious accident. I was turning at an intersection, but the vehicle lost motor function and would not accelerate, leaving me sitting in the intersection with traffic oncoming. Fortunately, after several seconds, the vehicle began to move with not much time to spare. This problem recurred throughout my drive returning home. I have not and will not drive the vehicle again until I am able to return to the dealership for a third time.

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA campaign numbers: 23v787000 (electrical system), 24v111000 (visibility) and 24v72000 (electrical system); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that the parts were not yet available. The manufacturer was made aware of the issue and informed the contact that a second notice would be mailed when the parts were available. The contact had not experienced a failure. VIN tool confirms parts not available.

I was traveling on the [xxx] on Sunday [xxx] and while started smelling brakes and I got off at the service area and pressed on the brake pedal and the vehicle wouldn’t stop. I had no brake pedal and just heard a clicking sound. There were people everywhere and I didn’t want anyone to get hurt so I had no choice but to drive the vehicle towards a yellow pole which did stop the vehicle but I have been told after the car was towed to a shop that there is an error code b22a9 and believe it was caused by some ecu failure of some sort. The vehicle is in really bad shape and airbags also didn’t deploy. I would like this to be investigated as I would not feel safe in this vehicle if it’s repaired and returned to service. It is a 2021 Jeep Wrangler 4xe and I am aware of issues being reported with the battery but nothing for this problem except for other mentions on the internet on owners having similar problems intermittently. The Jeep will be towed to pohanka Jeep in salisbury MD. There wasn’t any warning lights. I give permission for the vehicle to be inspected at anytime. I feel this vehicle is a danger to the public safety being it was just serviced and inspected by a Jeep dealership 2 weeks prior and the brakes suddenly fall and now there’s a code with something to do with an ecu or electronics having to do with the brakes failing. Could have been killed in the accident or seriously hurt if I hadn’t exited off the road and used the pole to stop the vehicle. Thank you information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The electric motor system does not engage on my Jeep Wrangler 4xe plug in hybrid. When you press the accelerator pedal after a stop (e. G. At an intersection or to make a left turn), the Jeep electrical motor does not engage. The Jeep may drift into the intersection or oncoming traffic without motive force. After a period of time, the gas engine will engage. I estimate the delay to be about 30 seconds. I often depress the accelerator multiple times before the gas engine engages. This is extremely dangerous as the vehicle drifts into an intersection, and could potentially be hit by oncoming traffic. The vehicle shows an engine light identified as a voltage inconsistency in the main battery. It appears the entire electrical motive system is shut down, but the computer is still calling on it to operate. When it does not operate, the gas engine will start, but there is a significant and extremely dangerous delay. I have called the dealership and Jeep to request guidance on how to address this issue, but neither has been able to provide any assistance. They tell me there is a pending recall but no solution available.

See attached document for complaint.

Backup camera not working (intermittent). There are times when the backup camera just gives a black screen. This is a safety issue as we can't then see what person or thing may be behind us. This can cause great damage or injury to ourselves and others. The dealership looked at the issue twice, but could not get it to malfunction, and so had no idea how to repair it.

I was driving on the 15 freeway in san diego going 75 mph and I received a number of alerts and flashing and audible sounds. When I looked at the dash it had an alert that said performance unstable pull over place vehicle in park. I immediately lost power to the accelerator and the car started to slow so I pulled over on the shoulder. Luckily, I was in the right hand side lane in the carpool section, and there was a shoulder. If there had been no shoulder, I would’ve been stuck in traffic in the lane. The car would not restart and I had to have it towed from the 15 freeway.

The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA campaign number: 24v720000 (electrical system); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

After picking up the 2021 Jeep Wrangler rubicon 4xe from the dealership for repairs to the rotors and struts and bearings, the Wrangler was running roughly. Before I was halfway home, I called the dealer back to explain the engine was running roughly, wasn't able to get over 40mph, and was acting as if it was going to stall or lose power. I stated I needed to bring it back because I wasn't going to be able to drive it like this. Before I got halfway back to the dealership, the Wrangler lost power and was making a noise as if it was going to blow up. I was barely able to get it off the side of the road and narrowly missed a rearend collision from the vehicle behind me. I was on a dark, heavily traveled two lane road during evening work traffic hours. Dealership did send a tow truck. This occurred late October of 2024. The vehicle is still at the dealership and is still not repaired or running as of today 4/25/25 although the dealer says they are working to locate the exact problem. The dealership state after initially suspecting the e-battery, it is an electrical problem but are unable to locate the exact location of the electrical problem. The dealership stated they have opened a ticket with stellantis and that stellantis sent a technician to examine the vehicle and determined that is indeed an electrical issue but did not know where the problem was or how to repair. It appears that the Wrangler is not repairable, and it is still under the manufactures warranty of 3 years/36,000. I have included service invoices that show there were 2 other incidents where the Wrangler would not start. In one other incident, the vehicle had to be towed to the dealership. Just before the vehicle lost power, multiple warning lights began lighting up the dashboard, including (believe it or not) a turtle. I am uncertain as to what else came up, it was cold, dark and I was on a heavily traveled road during work traffic hours. A sheriff's department deputy did respond to my location.