general problems of the 2021 Jeep Wrangler - part 1

There has been an extreme loss of power after the 68c recall making it very unsafe when trying to accelerate. Eventually the car just died and was towed to the dealer.

When accelerating the vehicle will not go or it will start to move then essentially stop, seconds later it starts moving. There is a delay and it’s extremely dangerous when there is oncoming traffic and/or the drivers behind you don’t realize what is happening. My Jeep is a 4xe and this does happen frequently since the last “fix” for the recalls.

The primary component involved is the high-voltage charging system, specifically the charging port and connector interface. The vehicle previously experienced a confirmed failure involving a scorched charging port and a melted pin, which required replacement. The same symptoms have since returned, including heat at the charging interface and a burning odor. The vehicle is currently located at an authorized dealership and is available for inspection upon request. This condition presents a safety risk due to the potential for electrical overheating and possible fire hazard. In addition, the vehicle has experienced repeated loss of power while driving, which creates a risk in traffic conditions and could impact driver control and safety. The issue has been previously confirmed by the dealership, which replaced the charging port due to thermal damage. However, upon recurrence of similar symptoms, the dealership has refused to diagnose or service the vehicle, preventing further confirmation at this time. The vehicle has been inspected by an authorized dealership on multiple occasions for related issues, including the prior charging system failure. The manufacturer has not directly inspected the vehicle but has been contacted for assistance. Prior to the charging system failure, symptoms included heat at the charging connector and a burning odor. The vehicle has also exhibited electrical system irregularities and repeated loss of power while driving beginning after recall-related service in or around August 2024.

"the vehicle exhibits a recurring loss of motive power (lmp) during low-speed maneuvers (intersections) and highway speeds (50+ mph). The failure is preceded by erratic instrument cluster behavior (gauge spikes) and results in a total loss of propulsion without prior warning. This defect persists despite the completion of recall zb7 and recall 68c. The dealership has duplicated the failure but refuses further repair, stating the vehicle is 'out of scope' for current remedies, placing the driver at high risk of a collision. " screenshots include: "written admission from Jeep dealership confirming duplicated loss of motive power and acceleration struggle following a software update. Dealer admits software is 'more sensitive' than previous versions but has no physical way to resolve the safety defect. " the manufacturer-authorized repair facility stating they want to release an unsafe vehicle back to me without a remedy. "there is nothing for any of us to do with your vehicle here at chapman" and tells you to contact Chrysler. The video screenshots that show the gauge spikes (rpm/oil needles jumping and dropping to zero).

Vehicle stalled out. Then would not start. Daughter was stuck for 30 minutes until it finally turned over took it into dealership. Was told it’s the fuel pump. My issue is that now. These fuel pumps are back ordered indefinitely found out because all of the fuel pumps are going bad on the Jeeps. Now we have a faulty part that the dealership is aware of that you cannot get replaced due to so many of them needing to be replaced, which tells me they know this part is faulty was told they’re not even sure if or when they would be able to get the part now you have all these people driving Jeeps that can stall out on the road and get into a terrible accident. My daughter is [xxx] and this is not acceptable. She has a faulty car part and Jeep has no parts to replace this faulty part. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

This is a plug in hybrid vehicle. The (ech) electric coolant heater is prone to failure. This failure can lead to loss of power and might cause the hybrid battery pack to not regulate its temperature leading to a fire. This is a high failure rate with some saying it has failed more than once. Jeep 4xe fans on facebook has been doing some tracking of numbers and shows a 50% failure rate with some failing after being replaced. This failure is not being addressed by Jeep.

The high-pressure fuel pump (hpfp) failed internally while I was driving at night, causing the vehicle to suddenly stall and shut off completely while my children were in the vehicle. This resulted in an immediate loss of power and created a dangerous situation in traffic. The failure caused metal debris to spread throughout the entire fuel system, and the dealership confirmed that the system requires full replacement. I was quoted approximately $15,000 for repairs. This vehicle previously had a manufacturer recall related to the fuel pump that was completed in 2022 and is now listed as closed. Despite the recall repair, the same failure occurred again. This demonstrates that the recall remedy did not correct the defect. The sudden engine shutdown without warning presents a serious safety hazard, especially at night and with passengers in the vehicle. Its been at the dealer ship for a month.

Vehicle started and put in reverse. After backing up approximately 15 ft, vehicle put into driver and once accelerator was pressed, vehicle stalled. Tried to restart, engines turned over but stalled again after 1 second. Waited 10 seconds and tried to restart again, stalled again 1 second after turnover. Turned vehicle completely off, opened door, waited 30 seconds, tried starting again and system attempted to stat for 5-10 seconds (push to start ignition so I had no control over how long it tried this), but engine would not turn over. Vehicle also could not be shifted out of park (turned vehicle off and tried to put in “on” position without ever depressing the brake). Vehicle now stuck in driveway and unable to be moved. Acting like an issue with the fuel pump, which is a recall that was announced for some vehicles of this make and model, but NHTSA check shows no open recalls on vehicle. No warning lights or check engine lights came on.

Glendale Dodge (CA) is actively using federal fire risk recall 68c to fraudulently conceal a separate, critical high-voltage hardware failure on my 2021 Jeep Wrangler 4xe. Upon intake, my vehicle’s internal vip diagnostic scan showed an active p0e15 code (electric coolant heater failure). Per stellantis technical service bulletins, this code indicates a severe failure requiring a physical hardware replacement to ensure the high-voltage system operates safely. To avoid performing this costly warranty repair, the dealership deliberately falsified the diagnosis on final invoice #31349. Under line c (customer states check engine light is on), the dealership officially recorded the cause and correction 'due to recall module updates and bad battery. ' this is an affirmatively false written diagnosis. A dead 12v battery and a recall software update do not cause, nor do they resolve, a p0e15 high-voltage electric coolant heater failure. The dealership lied on the legal invoice to scrub the hardware defect from the record. They then applied the 68c software patch as a smokescreen, falsified the 'date out' to 12/26/2025 to prematurely close the federal recall ticket, and attempted to return a vehicle that remains mechanically compromised and unsafe. This is intentional warranty fraud masking a high-voltage system failure. Stellantis and its authorized repair facility are refusing to properly remedy the vehicle. The vehicle is currently held at the dealership pending an active fraud investigation by the California bureau of automotive repair (case #6596-ws4pv6).

Multiple failed recalls to stop vehicle high voltage battery fires. I've already had the battery pack replaced once and now another recall of a software flash (68c) to test the battery cells separators for damage. So again the issue is still there and this is just another band-aid to catch it before it catches fire. This has been a ongoing issue for over a year and the issue is still not properly corrected. Multiple months of no charging, no parking in garage or near other vehicles/structures just to have another band-aid of a software flash, to stop the fire before it starts doesn't make me feel safe enough to put my family in this vehicle or to still want to charge or park anywhere near other vehicles or structures. This is the same process that "fixed" this issue the last time that obviously isn't a fix at all. The new battery they installed in 07/22/25 is just more of the same junk batteries without a proper fix.

I own a 2021 Jeep Wrangler rubicon 392 with the 6. 4l engine (VIN: [xxx] ). The vehicle has a dangerous condition where the engine stalls unexpectedly when the fuel level is approximately 1/4 tank or lower and the vehicle is traveling downhill. When the vehicle is positioned on a decline or downhill slope, the engine suddenly shuts off without warning. This appears to be fuel starvation on decline when the fuel level is below approximately 1/4 tank, resulting in engine stall and loss of power steering and braking assist after stall. This has occurred multiple times and creates a significant risk of crash due to the sudden loss of engine power and reduced steering and braking assistance while the vehicle is in motion. The issue is particularly concerning when descending hills or driving on angled terrain. The vehicle was taken to an authorized dealership (carvana Jeep san diego) where technicians determined the likely cause is a defective fuel pump module associated with the Wrangler rubicon 392 6. 4l fuel pump module. However, the dealership informed me the replacement fuel pump module is currently on national backorder from the manufacturer (stellantis/Jeep). They stated there is no confirmed availability date and that many vehicles may be waiting for the same component. My vehicle has been awaiting repair for approximately four months due to the unavailable fuel pump module. Because the vehicle can stall unexpectedly while traveling downhill, this defect presents an ongoing safety hazard and potential risk of crash. This complaint is being submitted so the issue can be evaluated as a potential safety defect involving fuel delivery failure, fuel pump module malfunction, and engine stall under low fuel conditions in the Jeep Wrangler rubicon 392. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

I own a 2021 Jeep Wrangler 4xe rubicon with approximately 23,000 miles. I recently received notice of recall 68c (high-voltage battery fire risk). Jeep’s instructions say not to charge the vehicle and to park it outdoors, away from structures, because of potential fire risk. The manufacturer has stated that no repair will be available until at least March 2026, leaving owners unable to safely use or charge their vehicles for months. This recall follows multiple previous recalls and investigations involving fire risk or electrical system failures on the Wrangler 4xe, including earlier campaigns related to the hybrid battery and software updates. The repeated safety issues raise concerns about the overall safety and reliability of this model. My vehicle is otherwise in excellent condition, but I can no longer use it as intended as a plug-in hybrid or safely park it in my garage. Jeep has not offered a timely fix, loaner vehicle, or buyback. I am reporting this because the ongoing risk of fire, coupled with repeated recalls and long repair delays, represents a serious safety hazard that deserves immediate NHTSA attention.

Jeep continues to apply bandaids to the high voltage battery system. The latest recall, 68c, is another software fix that doesnt address the root cause, high voltage battery. After the recall, the car drives horrible when in electric mode - engine kicks on all the time, loss of power until you stomp on the accelerator (which then kicks on engine). Nhtsa needs to hold Jeep stellantis accountable for selling an inferior product and take care of the customers who have supported them for the past 5 years until they stopped selling them! there are 320,000 Jeeps impacted, lets fix this!!! I will be scheduling service soon, but you cant expect customers to stop our lives to live at the service center. Jeep really needs to start offering a large scale buyback or fix the issue which would be to replace the battery with new improved updated one that doesnt become a fire risk every year! thats where the NHTSA should come in to play - which is "dedicated to saving lives, preventing injuries, and reducing economic costs associated with motor vehicle crashes. It achieves this by setting safety standards, investigating defects, issuing recalls".

My 2021 Jeep Wrangler 4xe has now been through three separate recalls for the same high-voltage battery fire risk, each time with the same “software flash” remedy instead of a permanent repair. Recall 24v-111 (04b, Feb 2024): software update to the battery management system (bms) to detect battery faults. Recall 24v-720 (95b, sept 2024): reissued for the same defect, again using only a software update. Recall 25v-741 (68c, oct 2025): a third campaign for the same issue, described once more as a “software flash followed by replacement if needed,” though parts are still unavailable. Each campaign cites potential separator damage inside the battery cells, which can lead to thermal events and fires. Despite multiple “fixes,” stellantis has never provided an actual hardware remedy or replacement plan. Owners continue to be told to park away from structures and avoid charging their vehicles. More than a year after the first battery recall, the manufacturer still cannot supply a permanent remedy, exceeding the “reasonable time” requirement under federal safety law. I am filing this complaint because repeated software-only updates have not corrected the defect and the vehicle remains at risk of fire. Nhtsa oversight is needed to ensure stellantis provides a true, lasting fix rather than another temporary software patch.

My vehicle is subject to an open safety recall (NHTSA recall 25v-741) involving high-voltage battery separator damage that may cause a vehicle fire when parked or charging. The recall has been active on this vehicle for over four months. The manufacturer and dealers have confirmed the recall applies but have not provided a remedy timeline or parts availability. The vehicle is considered unsafe to park near structures or other vehicles and I have been advised to avoid recharging. No repair has been performed. The condition places occupants and others at risk of fire and prevents safe use of the vehicle. I am reporting this because the manufacturer has failed to remedy this safety recall in a timely manner.

The vehicle has multiple critical, uncorrected safety defects: loss of motive power (rq24012), engine contamination (csn 78c), and battery fire risk (recall 68c). Incident details (r/o 6018666, 7/15/2025): my 2021 Jeep Wrangler 4xe experienced a sudden and complete loss of motive power while operating. The customer concern noted on the repair order states the vehicle "seems to loose power while driving above 30mph. . . And feel like it was going to turn off. " this failure rendered the vehicle inoperable and created an extreme safety hazard on a major roadway (us hwy 281/s37), forcing me to coast to safety. Component failure and safety risk: the failed components are the engine (2. 0l turbo), hybrid propulsion system, and electric coolant heater (ech). The dealer's repair (r/o 6018666) confirmed system instability by replacing the ech. This loss of power is directly linked to the manufacturer's known defect (csn 78c), where sand contamination in the engine can cause catastrophic failure and unrecoverable loss of propulsion. This mechanical defect is the root cause of the safety risk and is currently under NHTSA investigation (rq24012). Additionally, the vehicle is subject to recall 68c (battery fire risk), preventing safe use of the phev system and forcing me to park away from structures. The combination of these uncorrected defects puts both my safety and the safety of others at risk. Warning lamps: a 'service hybrid system' light or similar warning message appeared at the time of the incident. The problem has been confirmed by the dealer (price Chrysler Dodge Jeep ram) and is documented in repair order 6018666. The component is available for inspection upon request.

I own a 2021 Jeep Wrangler 4xe unlimited, which has undergone three manufacturer recalls and two separate service (one handle during a recall visit) visits due to charging failures. The recalls were related to defrost system malfunctions, sudden loss of motor power, and high-voltage battery concerns. Each of these issues was addressed solely through **dealer-installed software updates**—updates that could not be completed over the air. These recalls and service visits highlight a troubling pattern: the vehicle’s core systems—including the bpcm, idcm, pim, tcm, and hcp—are deeply interconnected and dependent on one another. So far, my vehicle has required a total of * software updates**, with some systems needing multiple revisions. Most recently, Jeep addressed a “not charging” problem by once again performing a software update—this time affecting **five of the seven systems previously updated during recalls**. Despite the problem originating from their software architecture, Jeep charged me **$200 for the update**, even though it stemmed from an issue caused by their failed over-the-air deployment strategy. These recurring failures are not isolated incidents—they represent a systemic flaw within the vehicle’s hybrid management and safety systems. Relying on repeated software patches to resolve critical defects is not only unsustainable—it’s creating **unsafe driving conditions** and placing an unfair burden on the owner.

The gas indicator indicated that I had 35 miles left to empty, it showed an eighth of a tank still available but completely shut down on me on the freeway. The car completely shut down to the point that I was not even able to pop it in neutral to help roll it to a safer place further off the highway. Fine, the gas gauge is wrong, but not being able to put it in neutral for my own safety and the safety of others is unacceptable.

The Jeep was taken to the dealership under a software battery recall and the software was updated. One week later while driving at approximately 55mph, there was a sudden jerk in the propulsion system. The car shifted abruptly from electric to gas motor and the electric mode was unavailable. The vehicle jerked and hesitated at every acceleration and deceleration causing unsafe operating conditions . The check engine light was on I returned it to the dealer immediately and was told that the high voltage hybrid battery was bad. I'm pretty convinced from my and other experiences that the software up date was not a remedy to previous incidents reported to you. It was a software patch that determined if the battery was bad.

Since the purchase of this vehicle brand new, it has been back to the dealer 14+ times for the battery/hybrid components. It causes "a fire hazard" and I am instructed to not park it in my own garage, near other vehicles and it'd be best to not drive it. This has happened more times than not since owning this vehicle and the problems persist. Right now it has another battery/heater issue and it isn't functioning properly, yet I am told to drive it anyway as the parts are on back order with no date/fix in sight and they do not want to provide a loaner indefinitely. Meantime, I do not feel safe, it's always at risk of catching on fire whether parked or in drive. Many of these same vehicles have caught fire and people are battling Chrysler/Jeep daily. When is the safety entity going to step up and force a buyback for the safety of the owners/passengers? I have a $70000 vehicle that does not function properly and is unsafe to be on the roads or parked anyplace.

Our vehicle experiences loss of motive power as well as a complete disconnect from the battery. All diagnostics have shown that physical battery connections are good. We have been left on the side of the road with the inability to drive the vehicle above 20 mph. It is extremely dangerous when moving through an intersection or driving on the highway. We get a sudden warning lamp of a battery, charging cable, and turtle. They appeared 4 days after the purchase of the vehicle.

After performing the 95b recall, within 20-30 miles of driving the cel came on. After powering off and back on the “service charging system” alert displayed on the dash. The vehicle seemed drivable however, and I proceeded to drive it to the dealership two days later which is about 4 miles away. In multiple instances when trying to accelerate from a stop the vehicle would not accelerate to more than 3-4 mph for multiple seconds leaving me stranded pulling out across traffic in the middle of an intersection waiting on the car to accelerate to a normal speed. Regardless of how much the accelerator was pressed the vehicle just rolled forward very, very slowly. Eventually, the vehicle lurched forward violently. Within this 3-4 mile drive this happened 3 times. The car remained jerky and unpredictable. I was fortunate to be driving at a low traffic time and made sure to allow extra space due to feeling the car acting slow after the cel appeared. Had I treated it normally during normal commute hours, I would have been hit by oncoming traffic. I left the vehicle at the dealership and am waiting on response.

Recent recall 95b was performed December 15th, 2024 on my Jeep 4xe. The vehicle passed the road test involved with the safety recall to detect a defective high voltage battery. On December 26th, within 100 miles of the recall test being performed, the vehicle cruise control involuntarily shut off, check engine light illuminated and the vehicle lost power on the freeway. We were able to return home with the vehicle lurching while driving, having erratic acceleration from a stop and pushing through braking. The issues continued a few days later when delivering to the Jeep service center and the Jeep died in the service lane and had to be pushed the rest of the way to the service bay. The "fix'' that stellantis has provided seems to simply later detect the battery issue that the recall test was designed to detect under their care during the test procedure. There are numerous other 4xe owners that I am aware of that are having the same post-test failures and motive power losses in traffic soon after their vehicle 'passed' the battery test. This 'solution' is causing a dangerous situation for the owners and the general motoring public. The Jeep has since been reevaluated and determined that the battery that the recall was intended to detect is indeed defective and is being replaced.

The vehicle’s check engine light come on earlier this year and the electric motor/battery was not functioning properly. It was serviced in September and I was told by the dealership that the software update would resolve the issue. It did not. The vehicle was serviced again on 12/13/24 and I was told that it passed the 95b recall test but that the check engine light came back on. The dealership said they ran more tests and now the electric cooling/heating unit needs to be replaced but they won’t have the part for approximately 2 weeks. The electric cooling/heating unit is for controlling climate within the vehicle and should not affect its propulsion. While driving the vehicle the day after I picked it up from the dealership, I was nearly involved in what would’ve been a serious accident. I was turning at an intersection, but the vehicle lost motor function and would not accelerate, leaving me sitting in the intersection with traffic oncoming. Fortunately, after several seconds, the vehicle began to move with not much time to spare. This problem recurred throughout my drive returning home. I have not and will not drive the vehicle again until I am able to return to the dealership for a third time.

I was driving on the 15 freeway in san diego going 75 mph and I received a number of alerts and flashing and audible sounds. When I looked at the dash it had an alert that said performance unstable pull over place vehicle in park. I immediately lost power to the accelerator and the car started to slow so I pulled over on the shoulder. Luckily, I was in the right hand side lane in the carpool section, and there was a shoulder. If there had been no shoulder, I would’ve been stuck in traffic in the lane. The car would not restart and I had to have it towed from the 15 freeway.

Attempted to pull onto highway and lost propulsion. Dash lights lit up. The vehicle was powered off and upon starting it back up it multiple times it displayed the “service charging system” error. I was ability to limp home with limited propulsion and had the vehicle towed to the dealer on 8/8/2024. Dealer was great to work with and stated that the vehicle needed a new hv battery. The processing time for the part was 10-14 days after approval from stellantis engineering. 8/29 still no vehicle, but was told that the part would arrive this week. 33k miles 2021 Wrangler sahara 4xe.

My vehicle caught fire while parked in my driveway and burned to the ground resulting in a totaled vehicle, damaged garage, and damaged concrete and driveway.

I would like to express a concern with how Jeep is handing the issue with the hybrid batteries in the Wrangler 4xe. I'm connected with the 4xe across the us and canada and I am seeing issues with how they are addressing the potential for fires in the batteries. In my case, my Jeep was initially part of the b9a recall but was removed from the list. I was on the 04b recall list and had that update performed. A few months later, my battery triggered the p0bbd code that indicated that I needed a new battery. We have seen this trend in the 4xe community where someone who wasn't on the b9a list ended up having a battery issue. Some of these instances include Jeeps that were on the 04b list but had yet to receive that update because Jeep communicated that it was a "defrost" recall without telling customers that they were receiving the same updates that were included in the b9a. So some people are putting off a very important recall because they believe it is just a defrost recall. After I had my battery replaced, the latest 95b recall was issued. My Jeep is on this recall list even though I just had a new battery installed. It would sure seem like the issue with the separators in the battery would have already been known when my new battery was installed. To me, that is an unsafe mishandling of the situation to put a known faulty battery in during a replacement. I do not feel that Jeep is handing these battery issues well and I believe they need some sort of accountability in place to make sure they are truly resolving the issue and not putting band aids on a major issue. We have tracked some data in the 4xe community and are aware that way more batteries were impacted than Jeep announced would be. As well, many batteries have had to be replaced after the recall. This tell me that either Jeep isn't being very forthcoming with the data or they just don't know the correct method for addressing this matter. We need something done before someone gets hurt or killed.

I was leaving my home on July 25th. Suddenly when turning onto the freeway approach. The car battery light turned on. Then suddenly a red turtle came on dropping my speed instantly from 35 to 5 mph. I was able to barely avoid an accident by throwing the steering wheel to the right moving out of traffic. Had this been about 1000 feet further along, things could have been dangerous. I had the car towed to the dealership. . . . Where they informed me this is the hybrid battery. . . . An issue that I have had now 4 times with this vehicle and was supposed to be fixed. It has been in the shop for over 2 weeks.

Vehicle just turned off, lost power while driving. A "check charging system" message showed up on the dashboard. I was able to restart the vehicle with no further errors.

While driving the vehicle shut off and displayed a warning to check battery charging system. I had to deploy emergency flashers and coast into a gas station parking lot. After parking and I was able to restart vehicle after a couple attempts and it ran normally. It has not happened since but very concerning as I was in a 50 mph area when vehicle shut off and was luckily able to safely find a pull off area. I stopped by the local dealer to report the issue but they saw no outstanding recalls or service bulletins so nothing was done.

July 2024 – driving over 40 mph the rubicon on a busy two-lane highway with my [xxx] and lost all acceleration. Interior warning lights started flashing with the warning, “service electric throttle control. ” as this was up hill, there I nearly started going backwards and two vehicles swerved around me as I was able to pull over. As cars honked that drove by, I turned the vehicle off which was at this point, making a rattling/wobbling noise. I turned the vehicle back on and off at least three times, with hybrid vehicle working. As I was two miles from home, I was able to get back with the vehicle dropping acceleration (with no horsepower and no ability to go on gas mode) twice until I rolled back in basically neutral. We called usaa to have the vehicle immediately towed to Jeep rairdon in kirkland, wa. Jeep rairdon said they would do an inspection three days later where they will assess if we can get a loaner. It’s sitting in their service lot with no info. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Our vehicle electrical components has been acting up since we bought it in 2021 (all lights flashing, stalling and not able to restart the vehicle). In 2023, the vehicle stalled in the middle of a 6 lanes busy highway and would not restart. Following this, recalls were performed (unknown if related to any issues). Again, our vehicle stalled and wouldn't start again even after all recalls were performed. Our dealer said it is unsafe to drive and will change the ev battery but from reading online forums, this did not solve the major similar issues for other Jeep 4xe owners. When issues occurred, all warning lights would turn on and the most recent issue, the engine light stayed on. The Jeep has been with the dealership for over a month. There was no accidents, luckily as other vehicles managed to avoid us luckily as this could haven been a tragic accident even fatal.

Unexpected unwarned complete loss of all motive power while driving on a 4 lane main road. The Jeep lost all power, no ice power and no elec motor power. Dash message said put vehicle in park to restart - at the time I was going about 45mph in the left lane of a 4 lane. Vehicle coasting and decelerating as I was on flat terrain. Was luckily able to get safely to the shoulder. Vehicle restarted after putting it in park, then drove normally with nothing out of the ordinary, no more messages, no warning or check engine lights.

The vehicle was running and suddenly shut down due to a hybrid battery warning right in the middle of traffic, rendering the vehicle undriveable and leaving me in a dangerous position. Vehicle had to be towed to a dealership. Code p0b24 $07ef hybrid battery a voltage unstable.