general problems of the 2011 Kia Motor Sorento - part 1

I was driving my car, while at a stop light I noticed some smoke coming from under my hood. I thought it might have been the cold I turned off the main road onto my street and noticed the smoke increasing, I pulled over turned off my car opened the hood and a fire started at the back of my engine.

Vehicle was trying to go forward while my foot was on the brake. It would not go in park gear. Eventually shut down completely at a busy intersection. I was unable to use my hazards and could have been in a bad accident. I had to keep on the emergency brake until I was able to get it towed.

The engine light comes on and then the wheel lock light will come on and the car will disengage from 4 wheel drive to 2 wheel drive while driving.

Kia states that they do not have the parts for the current recall. Not sure if this has anything to do with any recalls but my check engine light went on in 2023, after paying for diagnostic testing, the mechanic cannot find any emissions leak. And after spark plugs were changed in Feb 2024, the light went off. Then Nov 2024, the light went back on again. Although there is a code stating there is an emissions leak again. I am scared to drive the car without knowing what is wrong. Is the part available for the current recall?.

Unknown and the engine light is on.

Transmission, shocks and struts had to be replaced. Kia was having a hard bump knock when it changed gears driving down the highway, we had it looked at several times by the kia dealer and they couldn't find anything wrong. Eventually had to replace the parts above.

3/11/24 the first thing I noticed was that my cruise control shut off with a couple of jerks to my vehicle. Then a few minutes later, I lost all steering, put in it park. There was smoke coming from under the hood, but not fire. It is sitting at my house still. A couple of months or so ago, when I received the letter of the recall, I called the dealership I bought my vehicle from and inquired about it. I was told that the part was not available but when it does, I will receive another letter. Also wanted to note, that right before I made that call, my engine light came on the day before that. Today, I called the same dealership to let them know what happened yesterday and they told me there was a cost for a tow truck to come get my vehicle. I was given a phone number to kia, to which I called and started some kind of process. But it stopped when she told me it was going to be over $200 for a tow truck to come get my vehicle. I am not able to pay that nor feel as if I should due to kia knowing about the recall and danger of same. Right when I lost steering and a red lamp popped up. I immediately parked it.

I felt a burning smell in the car while parked. I called the dealer to check if it was related to the recall, but the remedy was unavailable for NHTSA recall number 23v652000. .

I was driving my car to work when my check engine light came on and starting flashing. I made it to work just unable to go over 30mph because it felt like it was in fail safe mode. That afternoon I spoke with kia affairs and the lady advise me to go to autozone and get it diagnosed after work. Well after work I went to go to autozone and barely made it half a mile before it felt like it was going to die. So I turned to go back to turn around to back to work in the parking lot next door. When I turned it felt like I had no control over where my car was going like I had no traction control even though I did not hit any patches of ice.

I was driving. Without any warning or any noticeable prior issues my car was smoking very bad from the hood. Once parked I opened the hood but can not tell where it is coming from. When I crank it the smoke starts again.

Engine fire, extinguished by the fire dept. Car was parked at the time. Dealer informed us that the fire recall was completed on 10-29-2021 and now we are over the 150,000 mileage warranty so no repair can be done by kia. I will submit 2 more claims for transmission and brakes for the same kia.

Anti theft features need kia anti theft logic.

While driving on the freeway, the car began to lose power. As I struggled to maneuver to the right lane to pull over, something under the hood caught on fire and black smoke came billowing out. We were able to get out of the car before a young man traveling in he opposite direction saw us and turned around to help. With his help we were able to get my grand kids out and into his car. Thank god that he was not criminally minded. I then called aaa who towed the car back to our home. This happened in July 2023. In October, I received a safety recall notice warning of a possible fire happening. I contacted the local kia dealership and was told that there was nothing they could except wait and that it could take up to a year or receive the part to remedy the problem. I then contacted kia headquarters and was told the same thing. It is now January 2024, and still no remedy and no operable vehicle.

My car is stuck in limp mode and saying " glow relay stuck on". When I googled it there's a recall for this issue for 2012-2014 kia Sorento, but not 2011. I just wanted to make sure it was noted incase mine was able to be added to the list.

Pearl white paint peeling all over vehicle. Common problem noted for kia vehicles with pearl white paint.

The vehicle was parked in a parking log unattended and suddenly caught on fire. The vehicle was driven 15 - 20 minutes before the car was noted of being on fire. The vehicle was known to be leaking oil.

Having transmission problems. I just bought this car and have had allot of problems with it right now I’m having as I’m accelerating the gear gets stuck and rpm’s rav up and suddenly the gear goes into place and the car just goes fast suddenly this is a really dangerous situation I can’t accelerate right the fluid is good but just wanted to let you guys know of this problem.

Item- down hill accent light came on, traction control light came on, not sure if caused by brake stop lamp switch defective. Item- bugler alarm will not shut off. Resetting the alarm failed three different ways. The battery cable was removed to reset alarm, the fuse was removed, and procedure using the key fob to reset alarm also failed to deactivate system. This happened same time as above. Vehicle is non-moveable at present because of the anti-theft system cannot be shut off. Item-driver side seat belt buckle will not latch or must be repeatably latched to be engaged. This vehicle is equipped with kia remote start accessory. See this NHTSA sc098.

The rear driver side door will not open from outside or inside and I have children who ride in the back seat in children's car seats. This is a definitive safety hazard. Kia issued a recall but just extended the warranty to 10 years for that part. It is obviously a known defect that is the fault of kia. Since my car is now outside that 10 year extended warranty I have to pay $800 dollrs at teh dealership to have it fixed, this is unnacceptable.

When I quired about vehicle recall was told to contact NHTSA to get a recall fixed with my vehicle.

When accelerating either on the freeway, or from a stop, the car “traction control” light comes on and the car loses power and cannot shift into the next gear. I have been driving 70 on the freeway when this happened and it dropped me down to 25. Having children in the car, you can imagine my complete stress. The engine light comes on and throws a crankshaft code. This is extremely dangerous. I have had the vehicle have an episode, and then complete shut off while trying to accelerate at a green light.

I own a 2011 kia sorrento that is now 11 years old. The paint has started peeling off the roof of the car. There was no prior damage to this area that could have caused the peeling. There is no way that an 11 year-old vehicle that is kept garaged should have paint that is peeling. In my search for answers as to why this is occurring, I have found that many other people are experiencing this with their kias. There needs to be an investigation as to what is causing the peeling and, if found to be a problem with the paint itself or the painting procedure, kia should be required to repaint these vehicles.

Headlights either blink on and off or turn off for about 5 seconds and then will go back on. It also will blink when using the directional. It does this while driving and parked. Also, the horn has just stopped working.

Airbag light stays on and the controls on steering wheel don't work.

My rear doors are locked and will only open from the inside. This is very frustrating and I believe very dangerous.

Going down the highway with cruise control on, the car jolted and disengaged cruise control. At another time it jolted at an intersection and the car died. Was able to restart and continue. Turning a corner, felt the small jolt / surge. . Nothing else noted. . . . Yet.

The contact owns a 2011 kia Sorento. The contact stated that while her granddaughter was driving at 35 mph, the a white smoke began to emit from the vehicle the oil and battery warning lights illuminated on the instrument panel. A fellow motorist then alerted her that her vehicle was on fire and urged to to pull over and exit the vehicle. Upon exiting the vehicle, the vehicle became engulfed in flames. Her granddaughter called the authorities as the fire department was able to extinguish the fire. A fire report was filed; no injuries were reported. The vehicle was towed to a junk yard and deemed a total loss. The manufacturer was notified of the failure and was a case was filed. The fire department determined that the cause of the fire was electrical. Upon investigation, the contact discovered NHTSA campaign number: 11e041000(equipment) which she linked to her failure. The failure mileage was a approximately 192,000.

Door does not open steering wheel is stiff when turning.

On 2-7-2022 my 2011 kia serento began to boggle out while driving it merging onto the freeway I was having a hard time speeding up to even 20mph then out of no where it was just fine again, well I went to pick my children from school about 1 1/2 hours later and the car started out driving fine until out of no where I was unable to accelerate to a higher speed once more but this time it was smelling like smoke but there was no smoke.

1. Air bag light has been on for over a year. Was checked at dealership, and was told there is a recall on sensor. 2. Power train, unknown of what's going on. Riding down the road all of a sudden it stalls for a minute. It's a hard jerk, like it's not getting gas, or the transmission is out of sinc. This started about two years ago. Took it to my local repairman, and he said it was a warning in the tire wheel letting me know something was wrong in the wheel. They repaired it, and I had no more problems until recently. It is doing it again. A hard jerk when I'm driving. 3. Other, passenger front and rear and drivers side rear doors locked up and I could not open them. This happen about two years ago. Took car to a certified electrical repairman and it cost me a fortune to get repaired. The clips that lock and unlock doors had to be replace. The repair was very costly.

The car will not always go in park and will click into gear a few seconds afterwards. The car rolled out of my driveway in reverse and caused over 5000. 00 dollars in damages. Also the seat settings will get stuck moving and not moving. The air bag light is also on and the fuel cap sticks and won't open unless forced opened.

This car won’t go into park at times I have to put it with my emergency brake to park it and sometimes it won’t go into reverse. Called kia dealership said it’s common at 150,000 for the interpreter switch/shift cable to get jammed up and to fix it would cost $550. I am afraid to drive this car but I need to go to work, if this is a common issue there should be a recall to fix it as that is a safety issue and it’s dangerous.

I have contacted the manufacturer kia-consumerassistancecenter@kiausa. Com. I notified them first on September 8,2021. I was given a generic response of to contact a dealership about lights being on that won’t cut off, the hatch falling on its own , the windows gets stuck and the door handle not working and more recently November 3, 2021 that the car will just stop accelerating when driving and then resumes by itself. I also followed their instructions and attempted to make and appointment with kia of orange park 6373 blanding blvd jacksonville, florida 32244 (904) 771-6078 and was told each item to look at it was $159. I informed them of my warranty that would cover cost and was denied that option but payment would be needed upfront and then they would bill my warranty and apply the cost. This was for a diagnostic check. Not repair at all. Which means fees needed to paid whether I got the work done or not. My car was there in June for a recall with the engine and that was covered by kia due to a system update. I tried again in October just for the car acceleration and have not received a response back from [xxx] general sales manager [xxx] on the cost to look at the vehicle to see what it’s accelerating on its on. I sent a follow up request again today to kia the manufacturer and the dealership. I want it documented that I am driving a car that will stall on its own and then accelerates again. I have two kids and if we are killed due to the vehicles stopping in traffic on its own. Or the other mechanical problems it’s now having they should be sued for our deaths. To just look at my vehicle [xxx] states I must pay because his guys need to get paid too. Not for any work just to look at the vehicle and tell me the cost of repairs. Also they will not submit rose cost to my warranty company who states they will cover the repairs unless they are given money upfront. Sounds illegal to me. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Below are all of the case numbers. . . . . . . . . . . . But, still after over five (5) months. . . . . . . . . . . . No follow-up what so ever!!!!! https://ksupport. Kiausa. Com/consumeraffairs we have received your submission and your case number is 15331861. A representative will be notified and will follow up accordingly. Sent Feb. 15, 2023 4:57pm kia customer care - case#15331861 your case number is ' 15339854 ' new message plus above sent 2/20/2023 fri, may 12 at 4:27 pm your case number is 15519248. Wednesday, February 15, 2023 your case number is 15331861 your case number is ' 15339854 ' new message plus above sent 2/20/2023 thu, may 18 at 4:42 pm your case number is 15532767 sat, may 27 at 8:53 pm your case number is 15553905 fri, June 1, 2023 8:56 pm your case number is ' 15565066 thu, Jun 1 at 8:57 pm your case number is 15565066 tue, Jun 13 at 4:40 pm our case number is 15593923. Sun, Jun 18 at 7:50 pm your case number is 15605783. Fri, Jun 23 at 1:42 pm your case number is 15621230. Wed, Jun 28 at 9:59 pm your case number is 15633181. A representative will be notified and will follow up accordingly. ??????????? OH yeah?? when?? I have taken the 2011 kia Sorento in for 2 recalls on the door locks. They were never fixed. Then I took the kia in for the connecting rod bearing recall. And, at that time I told "them" again that the door latch problems was never fixed, and I would like to have it fixed. When I got the kia back I was told that yes the door latch problem needed to be fixed. But the car was out of warranty. . . . . . . . . . . When is a recall not done because the warranty has ended?? door latch two (2) recalls and never fixed. When will I get it fixed at no charge as it is a defect!!!!!!.

There was a recall on the passenger doors (all of them) actuators. All have been replaced by kia. They are all broken again and will not lock.