Body Hood Hinge And Attachments Support Device/strut problems of the 2014 Kia Motor Sorento

The contact owns a 2014 kia Sorento. The contact stated that while the engine hood was opened and raised, the hydraulic hood lift struts failed causing the hood to close down onto the contact's right hand. The contact's hand was trapped under the hood for approximately 30 minutes before help arrived. During the incident the contact sustained a bruised right hand which did not require medical treatment. The cause of the failure was not determined. The local dealer and manufacturer were not notified of the failure. The failure mileage was 30,000.