general problems of the 2017 Kia Motor Sorento - part 2

The front half of the panoramic sunroof “exploded” while driving on freeway. Partly cloudy cool day nothing to cause a big circle of glass to blow up. We had the inner lining closed at the time so the shattered glass did not hit us. No warning whatsoever. Did call ins. Co. But did not file a report as nobody injured and unknown cause. I do have 2 pictures of it.

2017 kia Sorento. Consumer writes in regard to NHTSA safety recall 22v-703.

I have a 2017 kia Sorento . I bought this vehicle with less than 5000 miles on it. I had the oil changed when it was recommended. Loved the vehicle. Fast forward to about 48,000-50,000 miles. {currently at 62,000 miles} had the required oil change done and they noticed the vehicle was low 2 quarts of oil. Oil consumption continued. Had an oil consumption test done {at approximately 53,000 miles] and determined it as a legit complaint. As I am not the original owner and the vehicle warranty expired at 50,000 a free new engine is not an option. They offered to complete a free combustion flush. I am now waiting for 1000 miles to recheck the oil to see if the flush took care of the problem, but I did check the oil at 100 miles, and it is down 1/2 a quart already. I will be reporting back to the garage if the consumption gets worse or when I hit the 1000 mile recheck mark. I am seriously concerned about this. I paid a lot of money for this vehicle, and it was to be my last car in my retirement years! if the engine fails, seizes or continues to burn excessive oil and I have to pay for a new engine or more repairs I will be devastated as I am on a social security and have a limited incoming. The engine could seize if it burns all the oil when I'm driving and could cause injuries to myself or the public. I know hate this vehicle and wish I never bought it !! I really feel kia should be required to replace this engine with a safe no problems engine!.

Lights will just turn off while driving and and the blinkers will not work. The horn will not work either. It happens all the time it doesn’t matter if it’s day time or night time.

12/30/23 our home burned down, and our children were almost killed by a fire. It started from my kia Sorento, starting on fire at random. Several hours after it was parked in our garage. Looking at security camera it started in rear of vehicle. Upon further investigation finding out that we were was supposed to have been sent a notice warning us of the recall for the trailer hitch. Never received notice. I have been the only owner of that vehicle. In Dec of 2023 our local dealership (where I purchased) called and inform me know of the recall. To date no resolution has been made.

Excessive oil consumption causing engine to misfire- needing spark plugs replaced with low mileage. Adding 2 quarts of oil about every 700 miles. With no solution given to correct issue.

Unknown. My vehicle has excessive oil consumption, major vibration an oil is shooting out of the top of my motor that may cause a fire.

The contact owns a 2017 kia Sorento. The contact received notification of the NHTSA campaign number: 22v703000 (trailer hitches) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer was notified of the issue and confirmed that parts were not yet available. The manufacturer was not notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2017 kia Sorento. The contact received notification of NHTSA campaign number: 22v703000 (trailer hitches) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I purchased a 2017 kia Sorento new from kia of puyallup. I have taken the vehicle for all changes to kia of puyallup. The last two oil changes (9/16/22 and 03/18/23) have shown that within two to three months there wasn’t any oil in the car. During my last oil change 9/16/22, I asked service consultant - karsten malin why there was no oil in the car and he stated that it was normal for kia’s to burn that much oil. Then, a couple of months after the oil change (the dipstick was dry) I reached out to kia of puyallup and was told “just put oil in it”. On June 16, 2023 I again reached out to kia of puyallup about there being no oil in the car and spoke with the service center manager tom evans. This wasn’t normal as I just had an oil change on 03/18/23. At this time I was informed that I would need to bring the car in for an excessive oil consumption test. It would take three attempts and if the last test fails I would need an engine replacement. At that time I asked to make an appointment and was informed they are booked until August and I would need to call during the week to see if I could get the car looked at. In addition, they’re short staffed during certain days during the week/weekend so I would need to check everyday for availability.

Window regulator cables are failing. Talked to auto glass repair shop he has had numerous kia Sorento's in for failed regulator, he had one just in with only 1 window that worked. There is no stock available & as of right now they cannot even give an estimated delivery date on the ones due-in.

I think there is something wrong with engine I just changed oil with sythitic oil and drove it around at least 100miles and its done 3 quarts and there is no visuable leaks anywhere and also the radio does not work on any station.

My car started running badly with a knocking noise at the start. The knocking noise got worse, I so pulled over and checked the oil and there was virtually no oil in the engine. I filled it with oil and the knocking continued and got worse as I drove it to the dealer for service. The engine failed before I could make it to the dealer. It now needs a new engine. The car was serviced regularly. No low oil engine light came on to notify me of low oil. No leak was detected.

Car oil had not been changed but a month or two ago and only went on one 2-3 hour trip there and back after the oil was changed. Only stayed in town and went to regular grocery store and work after trip. Did not check oil due to not normally having it deplete fast. A month or so later oil deplited rapidly (this is an unknown part if it was fully the cars issue or if was the person who changed the oil. ) oil was lower than normal mainly noticed when car showed oil lamp light (was only blinking did not stay lit) and started halting and jerking when driving home. More oil was added and once that happened the check engine light came on. Car has jerked and been close to stalling when trying to drive to autostore for diagnostics. Since then the car is acting like it did not have oil added. Oil light is off but engine light blinks constantly. The halting and stalling is similar to the recall on other 2017 kia Sorento's (with a 3. 3 l engine) with the crankshaft being the problem. The halting and stalling can lead to an accident. No prior engine issues before this when the oil ran low.

My husband and I were driving through a busy section of town and all of a sudden our SUV completely lost power, dying on the side of the road. We never had a check engine light or anything come on. When we had it towed to the dealership we were informed our engine had locked up. Apparently there was a product upgrade that should have alerted us that our engine was going out, but we were not notified by kia of the knock system upgrade. Nor were we informed that, as the second owners of the vehicle, in order to receive such notifications from kia we needed to contact them and let them know we were the new owners and share our contact information. However, if kia had classified it as a recall on the warning system, we would have been notified through our registration with the bmv. The dealership did share that this particular engine in a lot of kia’s models have locked up suddenly similarly to ours. Luckily we were able to get our vehicle stopped right before the intersection, but did end up blocking a lane of traffic until the tow truck came. Kia also refuses to replace our engine because we did not get the knock system upgrade even though we were never notified.

Sunroof portion of moonroof exploded while driving on the freeway. We heard a sonic boom inside our car and the sunroof window shattered glass up and outward spraying glass out onto the freeway and into the fabric ceiling liner.

I purchased 2017 kia Sorento in 2020. I have to put 2 quarts of oil in it once a week. I noticed it around 2022. I get the oil changed on the regular. The engine is starting to rattle, and my oil light does not indicate when the oil is low. So, I have to check it constantly. The under-carriage rattles excessively. I've taken the SUV to dealership and they are telling me that they cannot find anything wrong with it. I am at a loss. Plus, I am still paying a note on the SUV.

Rear left passenger window drum defective. Window has been used maybe 20 times in 5 years. Window will not raise or lower and fails to stay closed. Appears to be window drum pulley. From internet chatter, this is happening often. This vehicle has low mileage we purchased it new and we are in our 70’s. Took it to my dealer for repair. My dealer service rep. Say’s they get about two vehicles a week with this issue.

Excessive oil consumption with no low oil warning light. Driving with no oil can cause severe engine damage. I was informed by the kia dealership after reporting an issue with oil consumption. Issue started in March 2022, diagnosed in April 2022 and 1 month of driving had no oil and no low oil warning light come on after oil change.

While driving the car slows down without me slowing down on the breaks. Car wants to shut down & is vibrating. Car doesn't want to drive past 2000 rpm. I take it to mechanic, he can't find the code. I take to mechanic a 2nd time. I get codes p1326 & p2600. No recalls are found for Sorento but other models there is plenty.

The vehicle has stalled multiple times while in motion presenting a life safety concern, the vehicle is under warranty and has been at the dealer multiple times and they are unable to duplicate and refuse to do any further diagnoses beside scan for active codes which the vehicle does not have. Vehicle currently will not start and has left us stranded in an area where we are concerned for our safety.

Driving on the highway at 65mph uphill, engine started making horrible noise and started to fail. Pulled over on shoulder and had to have it towed. Kia is denying warranty because I cannot provide service records. Whether or not they will right this wrong it is a major safety issue when you have complete engine failure with no warning. The engine in my vehicle (3. 3 v6 lambda)completely failed without tripping any warning devices that are equipped on the vehicle. There is a defect that causes the engine to burn too much oil and there is a defect where the vehicle fails to warn of potential safety issues. There was total engine failure with no warnings. No service message no check engine light no low oil pressure light no knock sensor code no limp mode activation. In the service technician's report it even says "no codes set in the ecm" this could have caused a fatal accident and I don't see how this is acceptable.

My car was fine, then all of a sudden (after an oil change) it started knocking really loudly. I pulled over and the noise stopped- so I got back in the car a drive home. When I pulled into the driveway, I heard the noise again- knocking. I popped the hood and had daughter press the gas, sure enough- knocking again. I told husband and we parked it, he towed it to the dealership the next day. They said that because my car did not get the "campaign" update- rod knocking sensor- that the extended warranty was null and void. I asked to place a complaint at how the whole situation was handled- they said they mailed us letters, but they must have been the most non-descriptive letters in history. It's not safe- they know about this problem and they are not doing anything about it- they are doing the bare minimum, that is how people get hurt. We owe more to repair this vehicle than it is worth, and there is no "goodwill" assistance on a car that wasn't "kept". I kept my car within it's normal limits, it's not right how the company chose to notify. They have all my contact info- I am the original owner. Thank goodness my teen daughter wasn't driving.

Steering began sticking at about 55k miles. Got worse over time. Causing difficulty with accurate lane changes or straight steering. Car has electric motor assisted power steering. Found multiple similar cases on line where solution was to replace entire steering column assy. Took car in to dealer (peoria kia, peoria az) 15oct2021. Dealer said had to replace entire column assy- steering. Was covered by 3rd party extended warranty on car, 2 months later, steering stopped working completely. We were able to get the car to the side of the street and stop. Had car towed back to peoria kia. They now report broken steering gear, which appears to be related to previous repair. Solution pending back ordered parts. Work order for first repair attached.

On 10/03/2021 I was driving on the freeway, when I heard a pop then a thumping sound. After pulling over, we discovered that the engine splash guard had come undone (again!!!) there were no indicators in the vehicle that this was about to happen. There was no debris on the freeway to have caused the shield to come undone. I believe that there is a definite manufacturing defect in this particular part, as this has occurred multiple times, always while driving on the freeway, and never with any associated cause. The only thing that I think is happening is that the bolts/shield are poorly executed and cannot withstand the wind speed when being driven (I was going around 70 mph).

When set in auto, the headlights will flicker, or turn on and off without reasonable changes in light or conditions that would cause this to occur. This happens at night or dusk, making it difficult to see the road, obstacles and other hazards, as well as making the vehicle difficult to see for other traffic. Adjusting the lighting manually on the stick switch to an on position appears to restore functionality. This puts the driver and passenger at risk as well as other vehicles. I have not been able to have this reproduced by a dealer or service center. No inspection of the stick switch or electrical components has occurred however the lights have been confirmed to work otherwise by a service center. No warning lights or other indicators occur.

The paint off of my kia Sorento is starting to peel off. I have seen videos where this flies off while driving in large and smaller pieces that can obstruct the drivers view or distract them while driving. If it were raining, it could damage the windshield while the wiper blades are running and the paint chips fly up on them. The vehicle is now more susceptible to rust causing the vehicle to be unsafe.

My engine has given out on me on several occasions.

On may 18,2021 my kia Sorento sxl awd v6 caught on fire for unknown reason. I was driving with windows open sunroof open and cruise set. Not a single warning light or any weird sounds at all. A car pulled up yelling at me that my car was on fire to pull over off the interstate. I saw nor smelled any smoke anywhere but then I saw a cop had someone pulled over so I figured it would be safe since I was an alone female and it was car of males yelling at me to pull over. As soon as I got out and walked to the front of the car there was still no smoke but flames and what I assumed was plastic dripping from the entire underneath. At this time flames shot out from all around the hood and up the windshield as it instantly shattered. As I ran for my life as stuff kept exploding the state trooper had already called for help so fire department arrived in less then 3 min but my car was gone in less than 45 seconds after I stepped out. I am mentally and physically hurt but luckily only a burn the size of a quarter on my wrist but due to shock while watching my car burn and explode my legs gave out and I sat down hard so 5 days after the fire my legs have recovered from running up an incline for my life but my back pain has only increased. But insurance only covers injuries from the car so running from exploding cars and getting injured is not their problem. Just like kia allowing all of us Sorento owners to drive our family and loved ones around on a bomb waiting to blow at any moment isn’t their problem either. I have now seen at least 8 2017 Sorento sxl unexplained fire complaints all ending in total loss while only looking on this site and one other site. I have pictures and videos of the fire and how close I was to being in the car as u can see my hoodie laying in front of the car on fire too. Fire started on passenger side of motor just like the defect they supposedly fixed in 2014. If anyone else especially the grandchildren that can’t get themselves out of would have died.

The horn on my kia became very faint causing a safety risk as it was so quiet, that it was no longer a viable safety tool. At 57,711 miles. On 5/13/21 I paid a local certified mechanic to replace the horn. (I was informed there were actually 2 horns). My vehicle was purchased 10/8/16. Since it was under warranty, in June 2021, I provided kia the receipt to get reimbursed for the horn replacement. After 5 months of my persistent communication with kia, they denied reimbursement. Early on one of the kia emails asked for proof of payment (which I provided) and it also stated reimbursements can take up to 60 days. I have the defective horns in my possession.

Driving at about 75 miles per hour and suddenly the hood pop open fortunately I was able to stop on time and prevent something major have to note that there was no too much traffic.

Paint peeling on hood and roof.

White smoke in exhaust and loud grind when cold start. Paint is peeling in the back.

Vehicle was stationary parked in driveway. Rear lift gate was activated by owner with key fob. Grandchild ran under the lift gate. Owner pulled child from rear lift. Gate brushed child's back and continued to close . Owner then placed several inaminate objects under rear of car protruding from cargo hold and engaged the lift gate. Gate closed each time unrestricted trapping the object. Called kia reported problem.

I was driving down the freeway, which was well paved, no construction in the area and no semi-trucks nearby. I was in the middle lane traveling at 70 mph, when I heard a loud explosion which sounded like a gun shot. The sound was so loud, I thought I was rear ended by another vehicle traveling at a high speed. Frightened, I glanced at my rearview mirror and seen my rear window was intact. This is when I seen pieces of glass flying back towards the car behind me. I finally realized that it was my sunroof that had exploded. I slowed down and moved over to the slow lane. The driver that was behind me, pulled alongside me in disbelief as to what had just occurred. After realizing I was ok, he continued on his way. I pulled off an exit and parked on a street and photographed the shattered sunroof. It was in that moment I was thankful my wife and kids were not in the car with me or that I was utilizing the sunroof. If this was the case, the glass could have caused several injuries or led to a multiple vehicle crash on the freeway due to the glass falling down on top of me. After taking several photographs, I called my insurance company who stated I could file a claim or see if the dealership would take care of the issue. I drove to the dealership I purchased the vehicle at, and explained the traumatic event that had just occurred. The kia dealership just informed me there was nothing they could do and compared it to me driving off the lot and running over a nail with my tire. This response was very frustrating and I explained to them this was an issue that is commonly reported online. Again, I was told there was nothing they could do and for me to file a claim with my insurance. This was a scary situation to experience and I would like to see a recall of this vehicle to fix the issue or inform consumers before it happens so it does not cause any future injuries or deaths.