Table 1 shows one common engine and engine cooling related problems of the 2023 Kia Motor Sorento.
| Problem Category | Number of Problems |
|---|---|
| Engine And Engine Cooling problems |
Engine- car turn off - lights were still on, car restarted - no icons on dashboard.
Faulty fuel injectors are causing consistent engine misfires and occasionally causing the check engine light to illuminate and for the vehicle to reduce power greatly. This poses a great safety risk to both myself and other drivers on the road because in the event of a large misfire, my vehicle suddenly slows and I have to navigate to the shoulder of the road. A kia dealership has confirmed that the cause of these misfires is due to a faulty fuel injector that begins to work inconsistently above 3000 rpm. This issue began shortly after the vehicle was purchased in 2023, but due to the dealerships inability to replicate the issue it went without correction. In the recent year, this issue has increased greatly and it is now a consistent issue and this is why it was able to be diagnosed now. This is a very common and widespread issue amongst other individual with vehicles with the same engine.
Immediately after a dealership-performed warranty repair, the vehicle experienced a severe safety?critical failure at highway speed. The vehicle began shaking violently, produced loud knocking and impact noises, and metal pieces fell from the underside. The failure occurred without warning and created an immediate loss of safe drivability. The dealership later documented that an engine mount (‘lower dog bone mount’) had not been torqued to specification, which allowed the engine to shift back and forth under load. This improper torque caused the violent shaking, metal impacts, and falling metal. The problem was confirmed by the dealership, but no corrective repair was performed. Only a single bolt was re?torqued, and no inspection was done to determine the extent of damage, the source of the falling metal, or the cause of the knocking. The vehicle was returned in an unsafe condition and has not been driven since. The vehicle had to be towed directly from the highway due to the severity of the failure, and it was delivered straight to the dealership because it was unsafe to operate. The vehicle remains available for inspection.
I am submitting a vehicle safety and certification concern regarding a 2023 kia Sorento hybrid that was marketed and offered for sale as a kia certified pre-owned (cpo) vehicle by shawnee mission kia, 7951 shawnee mission pkwy, mission, KS 66202. On [xxx], during an in-person inspection of the vehicle prior to purchase, I observed conditions inconsistent with expected certified pre-owned inspection and preparation standards, including inverter coolant below the minimum level, engine oil materially above the normal operating range, and deteriorated windshield wiper condition. A third-party witness was present during the inspection. Because the vehicle was being represented as certified pre-owned, I requested the vehicle’s cpo inspection checklist and supporting inspection documentation from dealership personnel. The requested documentation was not provided despite multiple follow-up requests. Subsequent written communications from dealership management acknowledged failures in dealership standards and handling related to the matter. After a formal complaint was submitted to the dealership’s corporate parent, the dealership’s general manager responded in writing that an internal review had been initiated concerning cpo preparation and documentation practices. The requested inspection and service documentation were still not produced. The dealership later confirmed in writing that the vehicle “has since sold. ” I am submitting this complaint because the vehicle was represented to consumers as certified pre-owned despite observed maintenance and inspection concerns affecting vehicle condition and safety-related systems, while supporting certification documentation was not produced upon request. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
The contact owns a 2023 kia Sorento. The contact stated that while driving at 40 mph, the "low oil" message was displayed on the instrument panel. The contact immediately pulled over and called for assistance. A service technician arrived at the scene and added engine oil, and the vehicle was driven to an independent mechanic to be inspected. The vehicle was inspected, and the contact was informed that the bolts on the oil pan were loose, causing oil to leak from the engine. The bolts were tightened. The mechanic then informed the contact that certain kia vehicles were under investigation for failures with the oil pan and that the vehicle was possibly affected. The contact stated that approximately 4 hours after the oil service, the "low oil" message returned. Due to the failure, the vehicle was towed to a dealer for inspection. The dealer was unaware of any investigations regarding the engine oil pan, and the vehicle remained with the dealer. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.
Unknown however multiple times the front end of the vehicle starts shaking when I try to break up especially on the highway. The dealership claimed to have repaired it once and shortly after it happened again. When I took it in they first looked and said the parts was ordered but nothing was done then came back and said OH yes it was done then refused to fix it without a charge so I had to pay to repair it since I feared that the brake would give out if I drive it. The other issue was the check engine light just popped up check engine while driving on the highway, when I take it in they are stating that I may have left the gas tank open which is absolutely false. They cleared it but could not or neglect to explain why it was on. All these incidents occur while on highways never in the general local areas.
Was driving on dallas north toll way when my vehicle lost acceleration. Had to pull over and engine started smoking and lit a flame under the hood. Car is now at clay cooley kia in irving, TX. Car has been there for over two weeks and I still have no answers or information regarding the plan to fix it. Major dealership delay and all they keep saying is “waiting on a kia engineer to come out but we don't have a date. ”.
Incident #1: [xxx] the vehicle would not accelerate after coming to a stop at an intersection. The vehicle would not exceed 20 mph with oncoming traffic from both the east and west as I was turning west from a north bound road. On coming traffic was traveling between 45 and 50 mph. I was clearly nearly broadsided. The car displayed flashing lights on the dash as I was attempting to accelerate. Depressing the accelerator did not increase my speed. The car kept at a 20 mph speed for the 1/2 mile I traveled to pull off the road in a safe location, causing traffic to be disrupted until I could pull off the highway I had the car towed to the kia of round rock dealership November 17th. The car remained at kia until December 3rd where they were unable to duplicate the problem. I requested the problem be referred to kia in California. Kia of CA was totally unresponsive when the problem could not be duplicated. Incident #2 [xxx] vehicle failed to respond to accelerate after stopping before attempting to enter a four lane highway. (no traffic was visible. ) the car would not accelerate more than 20 mpr, the speed limit was 55 mph. For the 1. 5 mile trip home, I turned on my hazard lights, kept to the right and flagged traffic around me. The car never exceeded 20 mph. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
Critical issue: gasoline leaks into engine. That causes increasing engine oil level significantly and mixed with engine oil. I dropped off me car (mileage: 11731) at kia pro in glendale, CA on 5/1/2025 as soon as I confirmed that engine oil level exceeds the maximum (twice of max) and smelled gasoline from the dipstick. The service advisor and a tech confirmed that the excessive engine oil level and gasoline smell. However, they refused to repair it under warranty because they don't see any physical leaks and error codes. In addition to that, they told me that the car is not good to drive as is because gasoline is mixed with engine oil. In my opinion, this can cause critical powertrain failures or possible life-threatening damages if that initiates fire from engine. Car maintenance history: at 6312miles, 1 oil change change at kia in alhambra, CA I have attached the service receipt on 5/1 for your reference. That shows that the dealership confirmed the issue but they didn't try to resolve the issue.
Vehicle suddenly loses power while driving. Engine does not turn on, vehicle will run on battery until battery is dead, then putting the vehicle in park once stopped. Vehicle will not accelerate normally since the engine does not turn on. Only goes 10-20 mph. Lights on the dash come on, prompting to keep car on to charge the battery. No code is found when the vehicle is scanned. Dealerships can't seem to diagnose the issue. This is a safety concern when driving on busy roads or state highways at higher speeds.
All safety features disabled, srs light turns on, vehicle shuts off when driving, guage cluster is inop doesn’t show speed.
When trying to accelerate from a standing stop, there is a one or two second delay, once the accelerator pedal is depressed, before the car moves. Extremely dangerous when pulling out into traffic. I had it back to the dealership to address this problem but they found nothing wrong. I guarantee you , the problem continues to exist.
Engine consuming excessive oil between oil changes.
Faulty oil filter placed in vehicle during oil change at dealership. On November 4, 2023 vehicle was taken into rick case kia located at 3190 satellite blvd, duluth, GA 30096. The oil was changed and vehicle driven approximately 5 miles home that afternoon, the following morning the vehicle was driven approximately 25 miles to cobb hospital. At no time during the ride did I note warning signals that something was wrong. At lunch I went to my car and started the vehicle and it alarmed with engine and oil lights. The vehicle was making a knocking noise. They added oil back to the engine and stated it was ok to drive. The manager of the dealership stated that this has happened several times.
1. First incident occurred on 10/29/24. My wife pulled into driveway and placed car into park. When she shifted to reverse, the transmission didn't respond and the car revved to a very high rpm when she took foot off of brake, no foot on gas. Unable to shift it to go forward or backward. She then turned car off, back on, and was able to reverse it. This situation occurred numerous times. 2. Sometimes, after this happened, she'd place it into drive, and the vehicle would only crawl (<5 mph) forward and not accelerate, though gas pedal was touching the floor of car. She'd place it back into park (in traffic!), shut it off, then restart it. 3. Sometimes she would place it into reverse, the dashboard would show it in r, and the vehicle would be silent and non-reactive (no back-up beep). 4. She would place it into drive, the engine would do nothing for a few seconds, and suddenly drop into gear with a loud thud. 11/11/24 took car to kia, they said nothing was wrong. 5. On 11/29/24, she placed the car into park, loaded passengers, and tried to place the car into reverse and nothing happened. The vehicle would not move forward or backward. The dashboard indicated that it was in d, the gear shift dial indicated it was in d, but nothing happened. Car was then turned off in drive. Drive indicator ("d") was lit up on dash, gear shift dial had "d" still illuminated too. Tried to restart, dash said to put car into park to start. Car would not go into park. When flatbed tow truck arrived (6 hours later) the battery was fully discharged the tow truck driver was able to charge the battery with a portable charger sufficiently to start the car (if it would have been in park), but was still unable to get the transmission to respond. The dealership claims that they can find nothing wrong and kia won't acknowledge any issue. We have multiple videos of the issues and witnesses. There are numerous reports on reddit of similar issues with kia 2023 Sorento phevs.
While driving vehicle looses throttle power, goes into limb mode. Does not throw any codes. Turn the car off then back on and drives fine for a little bit. Has happened numerous times. Multiple trips to the dealership but since no codes pop up nothing can be fixed. Major safety issue!!!!.
I had just entered the highway and reached highway speed of 70 mph. Without any warning, the engine died, all of the dashboard lights came on, and I was unable to accelerate. Thankfully I was in the right-hand lane and there was an exit ramp a short distance ahead. The car decelerated as it had no power, and cars behind me were honking. I was able to exit the highway and coast into a parking lot just off the frontage road. Had I not been able to get off the highway, the vehicle would have been stalled in fast-moving traffic, and a pile-up could have easily occurred. I turned the car off using the push button start/stop, waited several minutes, and restarted the car. The check engine light was on and the car diagnostics system reported an issue with the "engine management system. " upon clicking the details link, the diagnostics system further stated "a possible condition with your engine control system has been detected. A full system check is recommended to be done soon. Please contact your local dealership to schedule an appointment. " I took the car to a local kia dealership, and they stated they could not recreate the problem. They reported they "inspected the vehicle for dtc's and found code po65312 in history. " they cleared the code and reported, in writing, that "no issues found during test drive, vehicle currently operating properly, no further action taken" and gave the car back to me without fixing anything. They stated it may need to be diagnosed for longer ext diag time. The vehicle is available for inspection, and I would appreciate any help I can get as I got no help at the dealership.
The vehicle was purchased new. From day one, there were issues. When it was delivered from the factory, it was discovered to be partly unpainted. This raised quality concerns. So far, the most serious has been that the motor blower failed at approximately 29,700 miles. This resulted in the vehicle filling with noxious fumes. It then had to be abandoned on the side of the highway. This led to a fire dispatch and later urgent care visits. Prior to towing, it was discovered that the ac was not working and the engine coolant reservoir was at ~ 1/4 of the minimum line. Ultimately, the vehicle was towed to king kia. They held the vehicle for 2 weeks. They drove the vehicle 16 miles. However, they did not diagnose the problem. The only action that they took was to refill the engine coolant reservoir. Prior to pick-up, we notified the kia customer service escalation case manager in writing that the vehicle had not been fixed and continued to represent a safety risk to our family. They took no further action. After pick-up, the vehicle was driven approximately 35 miles before the smoke started to fill the engine cabin. It was taken to two independent mechanics along the side of the highway. One was vienna auto care and the other was jiffy lube auto care. Both identified that the motor blower resistor had likely failed. The jlac manager also identified white material on the engine manifold believed to be engine coolant. All was documented in writing. The vehicle was towed back to king kia. Prior to towing, the jlac manager told us that melted motor blower casing was highly toxic. (later, the kia case manager informed us that he would admit that our family was put at risk by being told to pick-up the unfixed vehicle. ) he also told us that if the motor blower failed then it likely was not an isolated case. This time, the motor blower failure was reproduced. However, the engine coolant issue has yet to be resolved. We are now being instructed to pick-up the car again.
This was an alarming situation. I was taking my wife for a cancer treatment in our 2023 kia sorrento with 2600 miles on it. The instrument panel showed a a with a circle around it, blinking continuously. I was going up a grade in a town and the car would not accelerate. All of a sudden the engine surged the brakes would not stop the car, I put it into neutral and went into a parking lot. If there would have ben a car in front of me or no place to pull over there would have been a serious accident. I called the kia dealership and took it in for a diagnostic test. Nothing wrong with car was their answer. In the mean time I am afraid to drive the car. I am [xxx] and reflexes are not as good as they were [xxx] . Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
I was driving home from work when I felt my car was in a limp like a previous problem I had except this time I had a check engine light come on. I was almost home and I had a check hybrid system pop up on my dash and the car basically stopped driving. Luckily I was on a side street. I had a p0171 code on both of my issues . I had it fixed about a month and half ago the first time but couldn't say what caused the issue.
The blind spot assist warning came on, with no other cars around, and then the engine seized. This Sorento is a 2023 and only had 29000 miles. The engine is now destroyed and kia is not upholding the warranty.
Current mileage 6,776 miles -purchased the vehicle and on two occasions the aeb emergency brake system came on twice without any cars around- also, twice the engine shutdown light came on and acceleration has stopped on me and the vehicle stalled, which is dangerous if im on the parkway or road where I cant pull over like a bridge. Nice looking car but dont be fooled- a ??recall needs to be sent to protect others from a crash immediately.
I bought a 2023 kia Sorento sx with 11 miles on the vehicle in June of 2023, on 7/17/23, within a month and a half of driving it, it would lose all power and would not respond to excelleration, whereby coasting to the side of the road. All warning lights would come on, 3 codes popped up, one of which is the malfunction of the engine. I would turn it off and back on to reset the computer and it would drive. I took it to my local kia service department and they cleared off the codes and couldn't recreate or duplicate the problem. On 8/23/23 I experienced the exact same experience the same scenario, but this time I could barely pull over it had loss of power and I was about to drive through an intersection. Took it back to service they performed a complete check without success they kept it for 2 weeks to try and duplicate the problem, wasn't fixed. The 3rd time on 5/06/24, same problem, they still don't know what causes the car to lose power. I am concerned that the car will cause a fatality to myself, my family, or to another motorist. This car is not safe to drive because the computer systems shut down while driving and it is sporadic and unnerving when it happens.
As I was driving the car it suddenly lost power… then all warning and sensor lights came on in the dash. I pulled the car over and restarted and the engine turned on but would not engage to drive. It was stuck. Multiple engine and transmission warning codes appeared on my kia app for the car. Kia’s response to resolve has been non existent. I am fearful for my safety if this happens again. It’s the second time.
On 1/28/24 while driving and in the process of changing lanes, as I accelerated on the brakes, my vehicle gave a sudden jerk, at first I figured it was due to the road being wet, but on 2/2/24 while driving to nyc on the NJ turnpike as we all know we all have to keep up the speed, once again during accelerating my vehicle repeated the same sudden jerk and continue for most of my ride, I brought into kia on 2/7/24 with the end result being they did not find this issue, as well as my ongoing issue of my engine light that has been coming on and off for about 5 months now. I do believe my vehicle is having some kind of issue with the transmission and gears are not kicking in during the acceleration process may I add this is on the highway. My vehicle is a 2023 which I purchased in Aug of 2023 and have been in the dealership for shaking during braking engine light on and now gear delay with no resolution to all issues, I will be contacting the manufactured as my next step in the horrible processes.
Twice while driving on the highway the engine power went off and all the safety lights flash and I could not accelerate. I was able to pull over in neutral and restart the engine. When taken in for inspection, no problems were found. It happened again in June after the 7500 mile inspection on may 9th. This issue is life threatening as it could easily cause a fatal crash if I was not in the right lane, on flat ground, with a shoulder. There was no warning light.
At times vehicle hesitates or doesn't responses when accelerator is pushed. Has occurred several times when moving into traffic from a yield lane or stop. Fortunately it hasn't lead to an accident but was very scary. Researching this problem on-line, this has been reported by many Sorento owners. This is an intermittent problem and when vehicle is taken to the dealer they report they can not duplicate problem so nothing is done. By the shear numbers of owners reporting the same issue, something needs to be corrected.
My vehicle died inthe middle of an extremely busy four lane road. A light came on that said to turn the car off immediately. The engine light and battery light flashed on. It sounds like the engine recall for the 22 and 21 hybrid Sorento’s. I had to have the vehicle towed to the dealership, it is only 7 mos old.
Purchased brand new 2023 Sorento on 12/30/23. On Jan 14th, with less than 300 miles on it, had 1st incident. All lights on dash came on said engine control system, lost all ability to accelerate. Had to get out of traffic, as safely as I could. Turned car off and waited 5 min. Turn car back on, check engine light stayed on but could give gas. Took to dealership and a code was stored in history, engine control module. 3 days later took it back to get fixed and they could reproduce problem or get any code. Put flight recorder on, drove it for 11 miles, nothing. Said they can't fix without a code. On Feb 17th, with 1500 miles, same situation. All lights on dash, cannot give any gas. Extremely dangerous in traffic. Got off road and on display it said it performed 7 checks. All showing good except engine management system. Shows condition with engine control system and take to dealership immediately. It was a Saturday, service was closed. Check engine light stayed on Saturday and all day Sunday. Monday, check engine off. Took to dealership, no code found. This is a brand new car and has has same problem twice now. They are saying they need a code to fix. So now I'm driving a ticking time bomb, a death trap. Scared to drive on interstate or anywhere with heavy traffic. When you loose ability to control cars speed, that's extremely dangerous. I dropped car off at kia and will not pickup until they can tell me what's going on with my brand new car. Why kia put a safety feature that "limp mode" stops the car from accelerating is beyond me. This is so scary and disappointing.
2023 kia sorrento - the engine turned off while driving, leaving me stranded in the middle of a busy road in the first six months of ownership. The vehicle was towed, and the dealer was unable to reproduce it. On 01/12/24, the car leaked all the contents of the coolant system onto my driveway. The vehicle was towed, and the dealer later stated the radiator adapter had a small pebble that appeared to have bent some of the fins. The dealer said it was "external forces," and they are not assuming liability. I firmly believe it was a failure of the radiator adapter and not a tiny pebble that caused the entire system to fail. I write this hoping that if other issues are reported with this vehicle's radiator, it will become a known issue to assist other customers and potentially keep people safe on the roadways. I complained to kia America, who assumed no liability and stated it was not their problem, although they never requested photographs or the affected part. I am very saddened by the response from the dealer and kia America during this incident.
The contact owns a 2023 kia Sorento. The contact stated that while driving at various speeds, several warning lights and messages would flash on the instrument panel. The contact would be forced to pull over and restart the vehcile due to the intermittent failure. The vehicle had been taken to the dealer on multiple occasions; however, the dealer had been unable to diagnose the cause of the failure. The manufacturer had also been notified of the failure and a claim had been filed. The vehicle had yet to be repaired and remained in the possession of the dealer. The failure mileage was approximately 2,000.
The contact owns a 2023 kia Sorento. The contact stated that the engine start/stop feature was malfunctioning. The contact stated that while at a complete stop, the engine start/stop system caused the vehicle to restart, and then to stall, nearly causing a crash. The battery warning light was illuminated and the message "shift to park to start vehicle" was displayed. The contact stated that the failure had been recurring intermittently. The vehicle was taken to the dealer however, the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,200.
While driving on oregon I-205 south bound received a refill inverter coolant warning. I was on my way to the dealer for other issues and decided to let the dealer fix it. About five miles down the freeway I began to lose power. I was in the center lane and had to move over two lanes of traffic while losing more power. Luckily I made it across with the help of a few understanding drivers and many horn honkers so there was no accident. I turned off the engine and called kia roadside assistance. After about 15 minutes I was connected to a kia assistant who after a few minutes asked if the engine would start and it did. I was then directed to try to make it to the nearest kia dealer which was about 8 miles away. The car went the first seven miles with no problem but then I started to lose power again. I was doing five miles an hour tops when I pulled into weston kia in gresham, ore. I left my car at the dealer. I was called the next day to tell me that a small piece of metal (road debris) had flown through the air intake space below the grill and hit the invertor radiator and that the invertor radiator reservoir was empty causing the car to lose power to save the engine. Luckily they had an invertor radiator in stock and I got my car back six days later. It was not covered by warranty because it was not a manufactures defect. The cost to repair was almost $1100. I question this. I googled this problem and found out that I am not the first person to have this exact problem happen to. If the air intake to the invertor radiator had some protection (1/4 inch mesh) or the invertor radiator were behind the grill this would not of happened. This, in my opinion, is extremely dangerous and would have very easy fix. I asked to keep the old radiator and I have documentation from weston kia covering the repair.
Vehicle loses power from combustion engine and drives only on electric battery. Hybrid system doesn’t engage correctly and vehicle will accelerate extremely slowly after a delay and will only achieve roughly 30 mph with accelerator fully pressed. This vehicle has been sent to the dealer multiple times and they have recreated the problem. However even after parts being replaced and connections being replaced the problem persists. Vehicle can be inspected anytime. My family has been in several near collisions with oncoming traffic due to the vehicle moving after a delay and then at a much slower than expected pace. Pulling out in to traffic is nearly impossible when the vehicle malfunctions. It has also depleted the entire battery and left us motionless on the side of the road multiple times. Due to the problem being intermittent and not reliably duplicated a service technician was given permission to use the vehicle to commute to and from work for a time. This allowed him to experience the issue in person. The vehicle has been inspected multiple times by the dealers service department and they have been working with engineers from the manufacturer. When this problem occurs there typically is not a warning light or a code stored. They believe it is a faulty connection. This issue will cause an accident in the future if not resolved. The manufacturer has not been able to determine what is causing the issue. They also have not been concerned with our safety and have released the vehicle back to us 3 times stating that it is fixed yet the problem persists.
We were driving on the highway at about 65 mph. Without warning, the vehicle suddenly started to struggle and slowed to about 40 mph. We were able to safely pull over, but we were in an acceleration lane merging onto another highway and didn't feel safe due to the sudden deceleration. This is a plug-in hybrid. We have driven at 65+ mph on long rides before, and this was the first time that we noticed that the battery had completely drained. We expect that when the battery is drained that the car would function like a normal hybrid and continue to function in a safe manner. The car's cluster displayed a message along the lines of "maintaining hybrid mode," although it isn't clear if the speed-limiting behavior was an expected consequence of that. After being pulled over for a bit, the battery level recuperated enough that we attempted to resume driving on side roads. Battery level varied from red to blue (normal) and then back to red, but thankfully the battery didn't fully deplete again and we were able to return home safely. We're waiting on an appointment with a dealership to have the car checked out. It was last serviced 3 days prior to the incident (first oil change, filters changed, etc).
See attached document for complaint.
I just purchased my car four days ago as I was driving on expressway. I got an error that there’s an issue with my engine and cooling system. And the engine light has came on. This car was purchased brand new from a kia dealership in dearborn michigan.
Car parked automatically while in drive. Won't allow car to shift to drive or reverse due to "driving conditions not met". Hybrid system light also randomly comes on.
This vehicle has four drive modes… when in eco mode and pulling onto a road with a steep grade the car lacks power to safely drive. This only happens in eco mode. I have tested 4 times and got the same result. The hesitation lasts for about 3 seconds with that gas pedal fully depressed the vehicle moves about 2 mph maybe slight faster but it’s noticeable. Thank you.
1. I have been complaining about the vehicle turning off by itself. No one is listening to me or telling me what is causing the problem. I have numerous witnesses when the car turns off by itself. It isn’t safe. It could cause a deadly accident. No it’s not the auto shut off either. I have to put the car in park and hope it restarts each time. 2. When auto shut off is in use the vehicle stalls leading it to act like it’s trying to get fuel to move and turns off. I’ve come too close to having accidents. I never know when it will do it. Sometimes I don’t drive it because I don’t want to be held liable for causing an accident and harming somebody's life. 3. I had been complaining to them that I smelled something burning but I couldn’t identify it. I asked them to keep my car and check it out and they refused. While driving in the hottest summer the ac goes out. I immediately took it to the dealership. The worker said we can’t fix it. It'll be a week before they will take my vehicle. The lady was rude and said go to another dealership. It was too hot not to have ac then on top of that it rained the rest of the week and I wasn’t able to work because I couldn’t defog my windows to drive. It finally stopped raining and I was able to get another dealership to check it out and they told me something had burned up that makes the ac work ( I have the paperwork). If they would have checked the car like I asked when I first started complaining about smelling the burning smell this could have been avoided. Also, I don’t get notifications about recalls via mail, phone, call, email etc.