134 problems related to engine and engine cooling have been reported for the 2021 Kia Motor Soul. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2021 Kia Motor Soul based on all problems reported for the 2021 Soul.
Vehicle information: make/model/year: 2021 kia Soul VIN: [xxx] odometer: [96,000] dealerships: kia of killeen, TX /kia of round rock, TX & component/system failure: engine failure due to defective piston oil rings, causing low compression and stalling. Components are available for inspection at both dealerships. Safety risk: sudden engine failure and stalling created a serious risk to my family, including children ages 6 and 9. The defect could cause loss of vehicle control or fire, potentially fatal. Dealer confirmation: kia of round rock confirmed low compression (cylinder 3 at 102 psi). Kia of killeen falsely stated the recall was completed; while the car was in their care, it would not crank. Inspections: vehicle inspected by kia dealerships. No police or insurance inspections. Kia consumer affairs contacted for escalation. Warning signs: a brief dashboard warning light appeared (not engine light) before failure and disappeared quickly. Vehicle experienced stalling while attempting recall repair in February/March. Problem description: failure is consistent with recall 25v099 (sc336) for faulty piston oil rings. Kia of round rock confirmed low compression, but the service advisor stated it was “unrelated to the recall” and quoted a $7,476. 32 engine rebuild. Supporting documentation: dealership diagnostic reports and repair estimates ( from roundrock) (killeen:pending) recall notice (25v099 / sc336) written communication with kia dealerships and consumer affairs additional notes: I contacted kia consumer affairs to open a case and request escalation. Filing this complaint to inform NHTSA that vehicles like mine are being denied coverage for a defect directly related to the recall. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
My vehicle was originally diagnosed (after recall) with a defective engine and I was to be notified when the replacement engine arrived. On a subsequent visit to the dealer to repair an additional check engine light episode I was informed that the replacement engine was no longer needed and that kia was installing software to monitor the condition of the piston rings. On [xxx] (third incident) while operating my vehicle in heavy traffic the check engine light went on and the vehicle immediately started to lose power and developed an engine noise which continued as I immediately drove to the kia dealership and when I arrived there was a burning smell when I got out of the vehicle and I was told it would be two weeks before they would diagnose the incident. The vehicle continues to sit at International kia of orland hills, IL 60462. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).
The contact owns a 2021 kia Soul. The contact stated that while driving at an undisclosed speed, she heard an abnormal ticking sound emanating from the engine compartment. The contact also stated that the steering wheel was tighter than she previously recalled. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 21v259000 (engine); the VIN was included but the vehicle was already repaired. The manufacturer was not notified of the failure. The failure mileage was 24,000.
The contact owns a 2021 kia Soul. The contact stated that the engine was making a grinding sound while the vehicle was being started. Additionally, the contact stated that the engine oil had to be changed every week. While receiving an oil change, the contact was informed that the engine seemed to be defective, and the contact was referred to the dealer for assistance. While the vehicle was idling at a red light, the vehicle suddenly stalled without warning. The contact shifted to park(p) and made two attempts to restart the vehicle before being able to continue driving. While decelerating to come to a stop at a red light, the vehicle stalled a second time. The contact shifted into park(p) and several attempts were made before the vehicle restarted. There was no warning light illuminated. The contact received notification of NHTSA campaign number: 25v099000 (engine and engine cooling). The vehicle was taken to the dealer who had installed the piston-ring noise-sensing system software and determined that the remedy was completed, and that the engine did not need to be replaced. The dealer also informed the contact that the heck engine warning light had failed but had been repaired and should properly illuminate whenever needed. The manufacturer was not informed of the failure. The failure mileage was unknown.
The contact owns a 2021 kia Soul. The contact received notification of NHTSA campaign number: 21v259000 (engine). The contact stated that the check engine warning light was flashing. The vehicle was taken to the dealer for the recall repair. The dealer cleared the check engine warning light code and deployed the piston ring noise sensing system (pnss) software. The dealer advised the contact to bring the vehicle back if the failure recurred. The dealer marked the recall as completed. The contact stated that the failure recurred, and the vehicle was taken back to the dealer, where dtc: p1327 (piston ring noise sensing system (pnss) was retrieved, and the dealer diagnosed the vehicle with piston vibration. The dealer determined that the engine needed to be replaced; however, the dealer informed the contact that the failure was not related to the recall. The vehicle was not repaired, but the dealer cleared the diagnostic trouble code. Additionally, the vehicle was taken to autozone, where dtc: p1327 (piston ring noise sensing system (pnss) was retrieved, and the contact was informed that there was a vibration in cylinder #3. The contact stated that the failure recurred, and the vehicle was taken back to the dealer, where dtc: p1327 (piston ring noise sensing system (pnss) was retrieved; however, the dealer informed the contact that the vehicle passed the sc336 recall inspection test. The contact stated that the dealer performed the test in 20 minutes. The vehicle was not repaired. The contact stated that the engine was previously replaced at 67,000 miles. The dealer and the manufacturer informed the contact that once the district manager became available a determination would be made if the engine should be replaced. The vehicle was not repaired. The failure mileage was approximately 128,495.
When the car was originally going out, the check engine light came on and the engine was making a funny sound, then after we filled up on gas like 10-15 miles later, the engine shut off and stopped accelerating but all of the electronics were still coming on, the battery and oil pressure light came on as well, we pulled it over and when trying to start, it was cranking but not coming on, but the electronics and everything was still working just fine, radio worked and my phone was charging, eventually when we tried cranking again, the engine started rattling and grinding . Towed it to kia. Kia said they did every test possible on the car and are about 90% sure that the car needs a new ecu, but that kia doesn't manufacture that part anymore and that if they made it, it could take 2 weeks to 4 months, they're saying that it's not apart of the warranty so it would be expensive. They said that the best bet would be to trade in the car. Then they asked for all receipts for oil changes. Then they said it's the camshaft. "wanted to reach out to let you know we need to replace the cam shaft, the camshaft phaser and valve cover gasket before we can do the test for the recall this will cost about $1530". He said this after already saying they tested it. They are refusing to repair the recall. This is the kia dealership in gettysburg PA.
While driving, the vehicle began running rough and stalled shortly after. It would not restart. The vehicle was towed to a dealership, where they diagnosed “excessive cylinder wall scoring” and no engine compression. This matches the symptoms described in recall sc336, which affects piston oil rings and can lead to engine failure, stalling, or fire. The dealer confirmed the engine won’t turn over and compression is lost, but they refused to perform the required piston ring inspection under the recall. They stated I would need to pay for an engine tear-down first. However, according to the recall remedy, the inspection and engine replacement should be performed free of charge if symptoms are present. The issue occurred without warning, leaving me without transportation and unable to safely pick up my child. I have opened a case with the manufacturer and am awaiting their review.
Saw that there was a recall for faulty oil piston rings on my kia 2021 Soul received the letter from kia in mid to late April made the appointment with coughlin kia of newark for may 5. Coughlin kia canceled it on may 4 June 24 had to have my kia towed to coughlin kia of newark June 20 27. They said oil was going through my piston rings. There was vertical scoring on the cylinder walls, but they said that it was not because of the recall and I would have to pay $7000 to fix it even though I hid made the appointment and they canceled it. I had talked to kia manufacturing in late February and had them record my call and ask them what do I do in the meantime because my kia is burning a lot of oiland their response was we don’t know now I have engine failure and they’re claiming that they won’t fix it, even though it is under the recall.
Unusual engine oil consumption. Engine using 1 quart of engine oil every 1000 miles. Not normal.
I took my 2021 kia Soul to kia of leesburg here in florida, and dropped it off yesterday June 17th, per service department request and was told that they were going try to repair the multiple recalls on this vehicle. They told me that it was going to be 24-48 hours before I was going to be able to get it back when I called, regarding my safety critical recall. So, I dropped it off last night as instructed, the kia of leesburg service department called me today stating that due to sludge in the engine, they're refusing to fix the recalls, and stated that I owe them $200 before I am able to pick up my vehicle.
Recall by kia for engine malfunction--website/NHTSA shows multiple recalls, issues & motor replacements due to piston oil ring issues that could result in stall or fire; had 2 recall dealer inspections citing need for camshift replacement, & sc336 piston oil ring failure. Engine has used excessive oil (now 3+ qts in 3000 miles) which NHTSA lists as issue with the engines--recall was issued for this engine 2/17/2025, letters sent 4/4/2025 which I never received, oil consumption occurred over years/months. Techs at dealer told me operation of the engine "can be detrimental". Kia refuses to replace or repair the engine--this has been noted by NHTSA. Independent testing (2) indicates camshaft and crankshaft sensors are not in sync. I am fearful to operate the vehicle due to danger of stalling and/or fire, which could cause crash or injury. I ask for NHTSA to enforce their directions to kia and replace the engine.
Engine burns oil irregularly and quickly. In October 2022, the check engine light was on and stalled while driving. Kia dealership in sioux city stated my vehicle was not part of the original recall. The car was under warranty and they kept it for nearly 2 months to repair. Vehicle started stalling again last winter. Was told mice ate wires per dealership. In June 2025 - oil still burning quickly despite getting on time and regular oil changes. This time while driving on the interstate the check engine light came on again. Went to my local mechanic immediately (car is out of warranty per mileage 85,000) and I hate the dealership - bone dry oil. They are convinced it's the pistons. Called the dealership. They made me call kia. Kia claims my vehicle is not effected by the updated April recall - but they could repair my. . . Horn. This car is dangerous. It constantly makes a knocking sound. I check the oil twice a week and have to add oil accordingly like it's a 1978 Buick. If this car stalls out while I'm commuting to work on an interstate, I and others could be seriously injured.
The contact owns a 2021 kia Soul. The contact received notification of NHTSA campaign number: 25v099000 (engine and engine cooling); however, the part to do the recall repair was unavailable. The dealer was contacted. The contact was informed that the recall repair was on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 kia Soul. The contact received notification of NHTSA campaign number: 25v099000 (engine and engine cooling). The contact stated while driving approximately 35 mph, the vehicle stalled. The contact was able to drive the vehicle to the residence. The contact stated that a recall appointment with a local dealer was scheduled; however, while driving to the dealer the check engine warning light illuminated. The contact stated that the vehicle stalled while at the dealer. The dealer attempted to restart the vehicle and then ran several tests on the vehicle. The dealer stated that the engine had failed; however, the dealer would not be replacing the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000. Parts distribution disconnect.
[xxx], the vehicle was delivered to crain kia dealership located in conway, arkansas, due to failure of engine to start (engine would turn over but not run). I scheduled a service appointment for may 20th at 0930, for the car to be evaluated/troubleshot. While at the kia dealership service desk, I discussed kia safety recall sc336, and that my VIN# was effected by the recall (verified by speaking with kia customer care representative) and by using NHTSA's VIN/recall search engine. At that time, I disclosed that the car was a salvage title vehicle, but was restored, looked nearly brand new and was otherwise operational prior to the engine "no start" condition (4 months of ownership). The service team at the dealership confirmed the salvage title via "carfax", however they noted that kia's internal VIN/title database did not reflect the car as salvaged. Crain kia dealership then decided to submit the car for kia's safety recall inspection and possibly warranty work since the vehicle has not exceeded the 5yr/60,000 mile limited basic warranty. Unfortunately, the dealership did not open a "tech-line case' until approximately 15 days later. Tech-line communication between the service technician and kia's engineering/recall rep, directed the dealership to perform an engine wet/dry compression test (due to deficient piston oil-rings). On June 5th, crain kia notified me that the resulting 'low" compression test results indicated that the piston rings were faulty, and that the engine would need to be replaced. Additionally, they told me that the vehicle would not be eligible for factory warranty due to the salvage title and that I would be responsible for engine change costs. Moreover, the dealership's service team charged me for the cost of the compression testing. I have thoroughly reviewed the kia recall sc336 documentation as well as NHTSA's 25v-099 bulletin and verified that neither notices proclaim, exclude or deny coverage to salvage title vehicles. Information redacted pursuant to the freedom of information a.
Hi, I had my car tested for recall sc336, and it initially failed, indicating the engine needed replacement. The dealership ordered a new engine from kia. However, a few days later, they called to say that after retesting, the engine was fine and didn't require replacement. Now, I'm experiencing excessive oil consumption, and the check engine light shows code p0420, indicating a faulty catalytic converter. This issue is likely due to the car burning oil, clogging the converter, and pointing to a problem with the piston rings – the same issue covered under recall sc336. Given the recall's warning of potential engine stalling and fire risk, I'm extremely uncomfortable driving this car.
My car had sputtered leaving gas station I took it to my mechanic February 17 had engine coil and spark plugs replaced there was a anti theft recall for software update I took my car to kia dealer and they preform the update as I was waiting I looked up my VIN for any other recalls and there was one but letters would not be sent out till April 4 2025 on may 10 th my car had loss power and on the 12 th I called kia and they said there was a recall for sc336 piston oil rings I took my car in on may 17 they did a software update 2 days latter my car was making a knocking sound I had that repaired by my machanic on may 20th I received a email from kia reference a up date to the recall and says my car will be fixed with no charge I spoke with a kia representative and out in a claim for reimbursement but was denied…. Ws my repairs related to the recall sc336 if so I would like to be reimbursed please help me get this resolved I would think kia would send me a detailed explanation on why my part that was repaired are not reimbursed.
In may 2025, my 2021 kia Soul engine suddenly seized while I was driving close to my home. I took it to my local kia dealership to have it inspected in which they said my engine needed to be replaced but did not identify exactly what caused my engine to fail. I have not had any issues with my car before this happened and kept up with oil changes, etc. I also told the service department about the recent recall on my vehicle regarding faulty piston rings leading to engine failure. Due to not having an extended warranty, I was told the replacement would be around $10,000. I reached out to them kia customer care to see if they could provide assistance considering this was something I did no t expect to happen. I decided to have it towed to a mechanic my family knows and he had my engine rebuilt for lower cost. Today (8/21/2025), we picked up the car which started out good initially but still demonstrated the same issue with the engine failing after driving it one time. My VIN is not in the recall list but I am not understanding how my vehicle which was performing perfectly, all of sudden seized on me. Prior to my engine failing, there were no dashboard indicators that anything needed to be inspected. They appeared after the engine seized. Fortunately, when my engine seized, I just turned into my neighborhood but I'm sure if I was a couple seconds or minutes late, my safety would have been at risk considering I live off a busy highway.
The contact owns a 2021 kia Soul. The contact received notification of NHTSA campaign number: 25v099000 (engine and engine cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
My vehicles engine light is consistently flashing on and off, indicating there is an engine issue and when I took it to get the engine light diagnosed, error code p1327 shows up and the mechanic sites that it could be related to the faulty piston ring part, which is corresponding to the recent recall of kia Souls from last February. Not to mention my vehicle sometimes goes through a momentarily power surge or lack of that temporarily stalls the engine.
The vehicle has a piston ring issue and I received a re all letter but to no avail because this website has not recognized the recall.
I was told that my engine failed the test for the recall for the incorrectly manufactured piston oil rings and that they would have to replace my engine. It has been turned in at the shawnee-mission kia dealership since April 23rd and they said it would only take 2 weeks. I called again today at 5/5/2025 and now they are saying that repair is held indefinately and I have chemotherapy appointments that I have to show up for and they told me they do not loan cars out so I can have a means of transportation. I am given no specifics as to why this is happening. This is unacceptable.
The contact owns a 2021 kia Soul. The contact received notification of NHTSA campaign number: 25v099000 (engine and engine cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2021 kia Soul. The contact received notification of NHTSA campaign number: 25v099000 (engine and engine cooling); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer, where the contact was informed that the recall remedy was still under engineering review. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that it was determined that the recall remedy test was substandard, and the recall remedy was still under engineering review. The contact had not experienced a failure. Parts distribution disconnect.
Engine overheating and leaking oil due to faulty piston ring, kia will only check the vehicle when its cold and claims its passes their tests. The car only acts up when runing for 30 mins or so.
My vehicle was part of a recall for the piston oil rings. The car was taken to kia for testing. The car failed the test and I was told that the engine would need to be replaced (I have a video and test results of the failed test. Then kia stated that too many cars were failing and that they were redoing the test. My car was in the kia repair shop waiting for an engine that was ordered. Kia cancelled my engine and my car was tested with the new test and it passed. After two weeks of being in the repair shop I was told to come and get it. This not only appears unethical but a blatant attempt to circumvent the recall.
The contact owns a 2021 kia Soul. The contact stated while driving at an undisclosed speed, the contact heard an abnormal sound coming from the engine compartment. There was no warning light illuminated. The contact received notification of NHTSA campaign number: 25v099000 (engine and engine cooling); however, the part to do the repair was unavailable. The vehicle was taken to the dealer, where it was diagnosed that the piston oil rings had failed and needed to be replaced. The dealer confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The approximate failure mileage was 41,000. Parts distribution disconnect.
The contact owns a 2021 kia Soul. The contact stated that while driving at an undisclosed speed, there was an abnormal rattling sound coming from the engine compartment. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that the engine was consuming an excessive amount of oil, consuming 2 quarts of oil in a short time. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 25v099000 (engine and engine cooling). The VIN was included; however, parts were not yet available. The manufacturer was not notified of the failure. The failure mileage was 66,000. Parts distribution disconnect.
My car has been recalled for faulty piston oil rings which can lead to engine fires. I took my car to the kia dealership on 4/14/25. It is still there and the engine replacement still has not been approved. I was told by the dealership that my car did fail the vibration test. I was told by a kia technician at another location that since the vibration test failed that is an automatic approval for a new engine per recall flow chart. The only time it should go through kia techline for assistance is if it passed the test and needs additional investigation. Now, kia corporate is stating I need to provide oil change receipts. This is irrelevant. If I drive that car off the lot with the current engine and have my engine cleaned out to their satisfaction and then a week later my engine catches fire because they refused to replace the engine, that's a lawsuit whether I live or die in that scenario. Oil change receipts and maintenance records should play no part in this. I did buy my car used, but all the original parts are still inside. There have been no modifications. The dealership can attest to this. Bottom line is the kia manufacturer owes me a new engine because this is a safety issue. I am attaching a copy of the flowchart that was sent to me by the kia tech at another location. There is no reason that this should not have already been approved and ordered for my vehicle 2 weeks later. I want this done and I need your help, please! I do not feel safe driving a car around that could at any time burst into flames.
Bought the car used with around 30k miles on it from a dealership. Since then have only needed to get 2 oil changes done. Engine stalled while driving one day and noticed weird noises coming from under the hood. Had the car towed to the kia dealership on mon. 4/14. Car has been sitting at the dealership waiting on the manufacturer to approve replacement of the engine due to the recall. It should not take this long to get an approval for a safety issue. They're asking me for oil change documentation which I supplied them. Secondly, I shouldn't have even had to do that. This is a recall, not a warranty issue. A recall should get approved as soon as the engine failed the test. It seems like I'm having to jump through hoops to get this done and its not right.
I dropped off my 2021 kia Soul at the dealership where I purchased it to address a nationwide recall, which states: “the piston oil ring(s) may have been incorrectly manufactured, potentially damaging the engine cylinder wall. This can lead to increased oil consumption, abnormal engine noises, engine seizure, and possible fire from oil leaking onto hot exhaust components. Loss of drive power and/or fire increases crash and injury risk. ” my vehicle has shown multiple symptoms, including rough running, significant shaking, illuminated check engine and oil lights. On 01/02/23, I brought it in, but the dealership found no stored codes and took no action. On 04/20/23, a code for a cylinder 1 misfire was found, but because the issue wasn’t present at that moment, no repairs were made. On 10/05/23, spark plugs and fuel pump were replaced under warranty. No further issues occurred until 02/14/25, when the same symptoms returned. I was told I’d be charged for a diagnosis and they likely wouldn’t find anything, so I left without service. On 04/09/25, the symptoms reoccurred. I dropped off the vehicle on 04/10/25 and paid out-of-pocket for a rental until 04/14/25. On 04/14/25, after being told earlier that work couldn’t be done because the engine hadn’t cooled to 55°f, I was later told the recall was completed and the vehicle was safe—despite ongoing issues. I fear for my safety and the safety of others. I believe my vehicle needs an engine replacement and is unsafe to drive. The recall letter states inspection and software update should take 1–2 hours, and engine replacement 8+ hours. I request further diagnosis and repairs. Despite the vehicle continuing to show symptoms, I was dismissed. I am seeking accountability and proper resolution.
The contact owns a 2021 kia Soul. The contact stated while driving 50 mph, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 25v099000 (engine and engine cooling); the VIN was included, but the recall repair was denied by the dealer due to poor maintenance record. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 46,000.
Our 2021 kia Soul experienced complete engine failure without warning. The engine suddenly lost power and became inoperable while driving. The dealership's diagnostic testing identified a camshaft sensor code, but no definitive cause for the catastrophic failure was provided. We believe the failure is related to internal engine damage potentially caused by defective piston oil rings, consistent with NHTSA recall number 25v099000. Kia has not conducted a full internal engine inspection to rule this out. The vehicle is in kia's possession and is available for inspection upon request. The sudden engine failure occurred without warning and caused a complete loss of power while the vehicle was in motion. This could have led to a serious accident had the incident occurred in heavy traffic or on a high-speed roadway. The inability to accelerate or maintain control of the vehicle poses a serious safety risk to both the driver and others on the road. Yes. The vehicle was inspected and diagnosed by a kia dealership. While they identified a camshaft sensor code, they did not perform a full inspection to determine the internal cause of the engine failure. They declined to attribute the issue to the known piston oil ring defect and refused to repair it under the recall. Instead they want to submit it to the techline for the power train warranty. We had to spend hours calling places and collecting information of all oil changes and maintenance on the vehicle over the last 4 years. We can show a clear pattern of regular maintenance of the vehicle. The vehicle has been inspected by an authorized kia dealership. No inspections have been conducted by the police, insurance representatives, or other third parties. There were no warning lamps, dashboard messages, or performance issues prior to the engine failure. The vehicle was regularly maintained and had been operating normally up to the point of the incident.
The contact owns a 2021 kia Soul. The contact stated that while accelerating from a complete stop, the vehicle shuddered, and there was an abnormal rumbling and clunking sound coming from the engine. The contact had received notification of NHTSA campaign number: 25v099000 (engine and engine cooling), and the vehicle was taken to the dealer, where the piston-ring noise sensing system (pnss) software was installed; however, the failure recurred and progressively worsened. The contact stated that while driving at various speeds, the vehicle stalled. The contact was able to pull over to the side of the road and restart the vehicle. The check engine warning light was illuminated. The contact stated that the failure persisted, and the vehicle could not be restarted. Additionally, the vehicle experienced excessive oil consumption. The vehicle was towed to the dealer, where the starter was replaced; however, the vehicle was not repaired. The dealer diagnosed that the engine had failed and needed to be replaced. The contact related the failure to the recall, but the dealer informed the contact that the repair could not be covered under the recall. The manufacturer was notified of the failure several times, but no assistance was provided. The vehicle was not repaired. The failure mileage was approximately 30,000.
Car has a recall, engine keeps stalling. Engine is knocking due to oil pistons.