general problems of the 2021 Kia Motor Soul - part 2

My kia Soul had a recall for the pistons to be replaced due to faulty pistons. Now they are saying my engine is needing replacement, even with regular scheduled oil changes being done. They said the top was full of sludge. The said it's not covered so I have to pay 6900 plus to get it replaced.

My vehicle is part of an active engine recall related to defective piston oil rings. When I brought my car to the dealership for the recall inspection, I informed them and kia corporate that my car had been stalling and shutting off while driving for months. I have text message documentation of these incidents. This safety concern was ignored. The dealership performed only a basic visual inspection (removing coils and air filter, checking battery, alternator, starter, and attempting to start the engine) and refused to perform a full recall diagnostic or engine tear-down. They claimed the engine was “hydrolocked” and stated that water in the engine “voids any recall” and that outside influence is not covered. I requested that kia corporate dispatch a field service engineer (fse) for an independent inspection, but corporate told me that I cannot request an fse directly and that only the dealership can request it. Since the dealership refuses, corporate will not act. Safety concern: stalling and shutting off while driving is a serious safety hazard that can lead to accidents. The vehicle is part of a federally mandated engine recall, but the dealership and corporate have refused to perform the proper recall inspection. The refusal to inspect the engine or acknowledge stalling incidents leaves me and other potential drivers at risk of unsafe operation. Requested action: investigate the dealership’s refusal to perform the recall inspection. Ensure kia performs a full recall diagnostic, including internal inspection of piston oil rings and related engine components. Require corporate or a field service engineer to review the vehicle given the dealership’s refusal. Address the stalling incidents as a potential safety defect related to the recall.

Auto start stop issue - vehicle will stall and not start when waiting at a red light after you let go of break. All warning lights would turn on and stall.

The first incident occurred on November 2, 2025. I was driving down a state road. I missed my turn so I pulled into a parking lot to turn around. Once I was able to pull out, I put my foot on the accelerator and felt no resistance. The car rolled out of the parking lot onto the road. I kept pressing the accelerator hoping the gas would return but my car rolled along without picking up speed. I was able to turn into a gas station to get my car off the road. I turned the engine off. When I turned it back on, all of the lights on the dashboard came on, before the only one that remained lit was the check engine light. I had the car towed to my local mechanic who after diagnosing, told me my car over consumed oil which resulted in the engine shut down. I was due for a change in a 400 miles. He said it was a known problem with kia Souls and advised me to take it to a kia dealership for inspection, which I did. I've taken it to kia danvers. Since 11/2/25, the issue has persisted. On 3/27/26, my car shut down 4 times while driving. Each time I would hear a loud noise coming from the engine, and I could feel the power draining from the steering wheel and pedals before the engine would shut off. After a minute or two, the car would restart. The problems continued on 3/29/26 where it happened 8 times. I was able to get it to kia danvers on 4/1/26 for a diagnostic exam and an oil change. They suggested an oil consumption test which I did on 5/4/26. They said my oil reduction was normal. On 5/7/26, while driving, my car began violently shaking with the shaking occurring in the engine. The check engine light came on. I pulled over and immediately called the dealership to explain what happened. The said to come in but I wasn't able to get it towed. When I took it in for scheduled service on 5/27/26, they noted the car consumed a lot of oil and suggested another oil change, and a combustion chamber cleaning.

Description of problem: my 2021 kia Soul experienced complete engine failure consistent with the defect described in recall 25v099 (sc336), which addresses faulty piston oil rings that can cause engine damage, stalling, and potential fire risk. Kia of round rock performed a compression test and found cylinder 3 at 102 psi, well below the normal minimum of 160 psi. Despite this, the service advisor stated in writing that the failure was “unrelated to the recall” and quoted an engine rebuild cost of $7,476. 32. The recall specifically identifies incorrectly manufactured piston oil rings as a cause of engine damage. Low compression from defective piston rings directly aligns with this recall’s description and the findings in my vehicle. Additional detail: prior to the failure, a warning light briefly appeared on the dashboard but did not remain illuminated. It was not the engine light, and it disappeared shortly after. This suggests the defect was developing internally without a consistent diagnostic warning, making it unpredictable and dangerous. Safety concern: this is a serious safety hazard for my family, including our two children (ages 6 and 9). A sudden engine failure or stall could cause a dangerous accident or even be fatal. We trusted kia to provide a safe vehicle and to honor its recall obligations. The refusal to address this under the recall leaves us driving an unsafe car that could fail at any time. Supporting documentation: dealership diagnostic report showing compression test results and repair estimate. Recall notice (25v099 / sc336) identifying the piston oil ring defect. Written communication with kia of round rock and kia consumer affairs. Additional notes: I contacted kia consumer affairs to open a case and request escalation. I am filing this complaint to inform NHTSA that vehicles like mine are being denied coverage for a failure directly related to the recall.

My car experienced engine stall, fire risk, and piston ring failure while returning from a family road trip. Myself, my son, [xxx] old, and [xxx] pup was left in a ditch on a very busy road as the car stalled while driving. My VIN is excluded, however car experienced exact symptoms of recall sc2091. Codes p0300 p0304 p0302 p219d p0303 with no pressure in cylinder 2 and 4. This happened in 0ct 2025 and dealership and corporate do not want to exend goodwill to replace the engine. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2021 kia Soul. The contact stated that the vehicle was experiencing excessive oil consumption. The contact stated that while driving at various speeds, the vehicle stalled on several occasions. The driver was able to pull over to the side of the road as possible, and the vehicle was able to restart after an extended time. There was no warning light illuminated. The contact stated that oil was added every two days to prevent the vehicle from stalling. The vehicle was taken to the dealer to be repaired under NHTSA campaign number: 25v099000 (engine and engine cooling), and the dealer deployed the piston ring noise sensing system (pnss) software on the vehicle; however, no further service was performed, and the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the dealer should repair the vehicle; however, the dealer informed the contact that the manufacturer had advised to deploy the piston ring noise sensing system (pnss) software and to only replace the engine if an abnormal sound was present. The failure mileage was approximately 75,000.

I don’t know.

The contact owns a 2021 kia Soul. The vehicle was serviced under NHTSA campaign number: 21v259000 (engine), but the failure occurred. The contact stated that dtc: p0004 was displayed. The vehicle was taken to the dealer, where an oil consumption test was scheduled to be performed. The contact was asked to provide the maintenance history on the vehicle. The contact was unable to provide the documents, and the dealer refused to repair the vehicle. The dealer reset the code and sent the contact home. The contact stated that on the drive back to the residence, the dtc: p0004 became displayed on the instrument panel. The vehicle was taken back to the dealer. The dealer requested the maintenance records. The vehicle was not repaired. The contact stated that the failure persisted. Most recently, an abnormal sound was coming from the engine, and the vehicle stalled. The contact was able to coast to the side of the road. After several attempts, the vehicle restarted. The failure persisted, and the vehicle remained at the residence unrepaired. The manufacturer was informed of the failure. The failure mileage was approximately 92,000.

New updated testing for recall regarding piston oil rings seems to be faulty. My engine failed with previous testing, which is consistent with the issues my engine is having. However, the new testing claims that my engine has passed even though it is evident that my engine is not in good standing and should have failed. Extreme oil consumption is the number one sign of the faulty piston oil rings, which my car does. I have to add oil every couple of weeks.

Basically since I bought this car back 2020, brand new, the engine loses oil. Vehicle even stalled in the middle of the highway because there was no oil and no warning at all. Kia dealership tells me over and over that there is nothing wrong with it, after doing oil testing for 1000 miles. They have replaced components but nothing has worked so far. Latest issue that after 2700 miles from an oil change, I had to fill it up with oil. Now my car has about 57000 miles on it.

Vehicle information: make/model/year: 2021 kia Soul VIN: [xxx] odometer: [96,000] dealerships: kia of killeen, TX /kia of round rock, TX & component/system failure: engine failure due to defective piston oil rings, causing low compression and stalling. Components are available for inspection at both dealerships. Safety risk: sudden engine failure and stalling created a serious risk to my family, including children ages 6 and 9. The defect could cause loss of vehicle control or fire, potentially fatal. Dealer confirmation: kia of round rock confirmed low compression (cylinder 3 at 102 psi). Kia of killeen falsely stated the recall was completed; while the car was in their care, it would not crank. Inspections: vehicle inspected by kia dealerships. No police or insurance inspections. Kia consumer affairs contacted for escalation. Warning signs: a brief dashboard warning light appeared (not engine light) before failure and disappeared quickly. Vehicle experienced stalling while attempting recall repair in February/March. Problem description: failure is consistent with recall 25v099 (sc336) for faulty piston oil rings. Kia of round rock confirmed low compression, but the service advisor stated it was “unrelated to the recall” and quoted a $7,476. 32 engine rebuild. Supporting documentation: dealership diagnostic reports and repair estimates ( from roundrock) (killeen:pending) recall notice (25v099 / sc336) written communication with kia dealerships and consumer affairs additional notes: I contacted kia consumer affairs to open a case and request escalation. Filing this complaint to inform NHTSA that vehicles like mine are being denied coverage for a defect directly related to the recall. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

My vehicle was originally diagnosed (after recall) with a defective engine and I was to be notified when the replacement engine arrived. On a subsequent visit to the dealer to repair an additional check engine light episode I was informed that the replacement engine was no longer needed and that kia was installing software to monitor the condition of the piston rings. On [xxx] (third incident) while operating my vehicle in heavy traffic the check engine light went on and the vehicle immediately started to lose power and developed an engine noise which continued as I immediately drove to the kia dealership and when I arrived there was a burning smell when I got out of the vehicle and I was told it would be two weeks before they would diagnose the incident. The vehicle continues to sit at International kia of orland hills, IL 60462. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2021 kia Soul. The contact stated that while driving at an undisclosed speed, she heard an abnormal ticking sound emanating from the engine compartment. The contact also stated that the steering wheel was tighter than she previously recalled. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA campaign number: 21v259000 (engine); the VIN was included but the vehicle was already repaired. The manufacturer was not notified of the failure. The failure mileage was 24,000.

The contact owns a 2021 kia Soul. The contact stated that the engine was making a grinding sound while the vehicle was being started. Additionally, the contact stated that the engine oil had to be changed every week. While receiving an oil change, the contact was informed that the engine seemed to be defective, and the contact was referred to the dealer for assistance. While the vehicle was idling at a red light, the vehicle suddenly stalled without warning. The contact shifted to park(p) and made two attempts to restart the vehicle before being able to continue driving. While decelerating to come to a stop at a red light, the vehicle stalled a second time. The contact shifted into park(p) and several attempts were made before the vehicle restarted. There was no warning light illuminated. The contact received notification of NHTSA campaign number: 25v099000 (engine and engine cooling). The vehicle was taken to the dealer who had installed the piston-ring noise-sensing system software and determined that the remedy was completed, and that the engine did not need to be replaced. The dealer also informed the contact that the heck engine warning light had failed but had been repaired and should properly illuminate whenever needed. The manufacturer was not informed of the failure. The failure mileage was unknown.

The contact owns a 2021 kia Soul. The contact received notification of NHTSA campaign number: 21v259000 (engine). The contact stated that the check engine warning light was flashing. The vehicle was taken to the dealer for the recall repair. The dealer cleared the check engine warning light code and deployed the piston ring noise sensing system (pnss) software. The dealer advised the contact to bring the vehicle back if the failure recurred. The dealer marked the recall as completed. The contact stated that the failure recurred, and the vehicle was taken back to the dealer, where dtc: p1327 (piston ring noise sensing system (pnss) was retrieved, and the dealer diagnosed the vehicle with piston vibration. The dealer determined that the engine needed to be replaced; however, the dealer informed the contact that the failure was not related to the recall. The vehicle was not repaired, but the dealer cleared the diagnostic trouble code. Additionally, the vehicle was taken to autozone, where dtc: p1327 (piston ring noise sensing system (pnss) was retrieved, and the contact was informed that there was a vibration in cylinder #3. The contact stated that the failure recurred, and the vehicle was taken back to the dealer, where dtc: p1327 (piston ring noise sensing system (pnss) was retrieved; however, the dealer informed the contact that the vehicle passed the sc336 recall inspection test. The contact stated that the dealer performed the test in 20 minutes. The vehicle was not repaired. The contact stated that the engine was previously replaced at 67,000 miles. The dealer and the manufacturer informed the contact that once the district manager became available a determination would be made if the engine should be replaced. The vehicle was not repaired. The failure mileage was approximately 128,495.

When the car was originally going out, the check engine light came on and the engine was making a funny sound, then after we filled up on gas like 10-15 miles later, the engine shut off and stopped accelerating but all of the electronics were still coming on, the battery and oil pressure light came on as well, we pulled it over and when trying to start, it was cranking but not coming on, but the electronics and everything was still working just fine, radio worked and my phone was charging, eventually when we tried cranking again, the engine started rattling and grinding . Towed it to kia. Kia said they did every test possible on the car and are about 90% sure that the car needs a new ecu, but that kia doesn't manufacture that part anymore and that if they made it, it could take 2 weeks to 4 months, they're saying that it's not apart of the warranty so it would be expensive. They said that the best bet would be to trade in the car. Then they asked for all receipts for oil changes. Then they said it's the camshaft. "wanted to reach out to let you know we need to replace the cam shaft, the camshaft phaser and valve cover gasket before we can do the test for the recall this will cost about $1530". He said this after already saying they tested it. They are refusing to repair the recall. This is the kia dealership in gettysburg PA.

While driving, the vehicle began running rough and stalled shortly after. It would not restart. The vehicle was towed to a dealership, where they diagnosed “excessive cylinder wall scoring” and no engine compression. This matches the symptoms described in recall sc336, which affects piston oil rings and can lead to engine failure, stalling, or fire. The dealer confirmed the engine won’t turn over and compression is lost, but they refused to perform the required piston ring inspection under the recall. They stated I would need to pay for an engine tear-down first. However, according to the recall remedy, the inspection and engine replacement should be performed free of charge if symptoms are present. The issue occurred without warning, leaving me without transportation and unable to safely pick up my child. I have opened a case with the manufacturer and am awaiting their review.

Saw that there was a recall for faulty oil piston rings on my kia 2021 Soul received the letter from kia in mid to late April made the appointment with coughlin kia of newark for may 5. Coughlin kia canceled it on may 4 June 24 had to have my kia towed to coughlin kia of newark June 20 27. They said oil was going through my piston rings. There was vertical scoring on the cylinder walls, but they said that it was not because of the recall and I would have to pay $7000 to fix it even though I hid made the appointment and they canceled it. I had talked to kia manufacturing in late February and had them record my call and ask them what do I do in the meantime because my kia is burning a lot of oiland their response was we don’t know now I have engine failure and they’re claiming that they won’t fix it, even though it is under the recall.

Unusual engine oil consumption. Engine using 1 quart of engine oil every 1000 miles. Not normal.

I am filing this complaint regarding my 2021 kia Soul due to repeated engine and powertrain failures and concerns about the quality and safety of the repairs. While my vehicle was under kia's 100,000-mile powertrain warranty, I repeatedly brought it to the dealership for excessive oil consumption and transmission problems. Despite multiple visits, the dealership performed minor repairs or claimed they could not identify the transmission issue. I also contacted kia consumer affairs but received no assistance. Shortly after my warranty expired, kia determined both the engine and transmission required replacement. The repairs were completed as a "good faith" repair rather than a warranty or recall repair, using remanufactured components. Since then, I have continued experiencing problems. The replacement engine appears to have been installed improperly, including stripped motor mount bolts/pins and a missing bracket. Within months, I also developed radiator and coolant reservoir problems, raising additional safety concerns. I understand kia has issued recalls and service campaigns involving similar engine and powertrain defects. When I previously checked my VIN, I recall it showing an engine-related recall. However, a recent search showed no open recalls. Regardless, my vehicle experienced the same failures and required replacement of both the engine and transmission after I repeatedly sought repairs while still under warranty. I believe these repeated failures and the apparent improper installation of the replacement engine warrant investigation. I have repair records documenting my complaints, the repairs, and the continuing issues.

I took my 2021 kia Soul to kia of leesburg here in florida, and dropped it off yesterday June 17th, per service department request and was told that they were going try to repair the multiple recalls on this vehicle. They told me that it was going to be 24-48 hours before I was going to be able to get it back when I called, regarding my safety critical recall. So, I dropped it off last night as instructed, the kia of leesburg service department called me today stating that due to sludge in the engine, they're refusing to fix the recalls, and stated that I owe them $200 before I am able to pick up my vehicle.

Recall by kia for engine malfunction--website/NHTSA shows multiple recalls, issues & motor replacements due to piston oil ring issues that could result in stall or fire; had 2 recall dealer inspections citing need for camshift replacement, & sc336 piston oil ring failure. Engine has used excessive oil (now 3+ qts in 3000 miles) which NHTSA lists as issue with the engines--recall was issued for this engine 2/17/2025, letters sent 4/4/2025 which I never received, oil consumption occurred over years/months. Techs at dealer told me operation of the engine "can be detrimental". Kia refuses to replace or repair the engine--this has been noted by NHTSA. Independent testing (2) indicates camshaft and crankshaft sensors are not in sync. I am fearful to operate the vehicle due to danger of stalling and/or fire, which could cause crash or injury. I ask for NHTSA to enforce their directions to kia and replace the engine.

Engine burns oil irregularly and quickly. In October 2022, the check engine light was on and stalled while driving. Kia dealership in sioux city stated my vehicle was not part of the original recall. The car was under warranty and they kept it for nearly 2 months to repair. Vehicle started stalling again last winter. Was told mice ate wires per dealership. In June 2025 - oil still burning quickly despite getting on time and regular oil changes. This time while driving on the interstate the check engine light came on again. Went to my local mechanic immediately (car is out of warranty per mileage 85,000) and I hate the dealership - bone dry oil. They are convinced it's the pistons. Called the dealership. They made me call kia. Kia claims my vehicle is not effected by the updated April recall - but they could repair my. . . Horn. This car is dangerous. It constantly makes a knocking sound. I check the oil twice a week and have to add oil accordingly like it's a 1978 Buick. If this car stalls out while I'm commuting to work on an interstate, I and others could be seriously injured.

The contact owns a 2021 kia Soul. The contact received notification of NHTSA campaign number: 25v099000 (engine and engine cooling); however, the part to do the recall repair was unavailable. The dealer was contacted. The contact was informed that the recall repair was on hold. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2021 kia Soul. The contact received notification of NHTSA campaign number: 25v099000 (engine and engine cooling). The contact stated while driving approximately 35 mph, the vehicle stalled. The contact was able to drive the vehicle to the residence. The contact stated that a recall appointment with a local dealer was scheduled; however, while driving to the dealer the check engine warning light illuminated. The contact stated that the vehicle stalled while at the dealer. The dealer attempted to restart the vehicle and then ran several tests on the vehicle. The dealer stated that the engine had failed; however, the dealer would not be replacing the engine. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000. Parts distribution disconnect.

[xxx], the vehicle was delivered to crain kia dealership located in conway, arkansas, due to failure of engine to start (engine would turn over but not run). I scheduled a service appointment for may 20th at 0930, for the car to be evaluated/troubleshot. While at the kia dealership service desk, I discussed kia safety recall sc336, and that my VIN# was effected by the recall (verified by speaking with kia customer care representative) and by using NHTSA's VIN/recall search engine. At that time, I disclosed that the car was a salvage title vehicle, but was restored, looked nearly brand new and was otherwise operational prior to the engine "no start" condition (4 months of ownership). The service team at the dealership confirmed the salvage title via "carfax", however they noted that kia's internal VIN/title database did not reflect the car as salvaged. Crain kia dealership then decided to submit the car for kia's safety recall inspection and possibly warranty work since the vehicle has not exceeded the 5yr/60,000 mile limited basic warranty. Unfortunately, the dealership did not open a "tech-line case' until approximately 15 days later. Tech-line communication between the service technician and kia's engineering/recall rep, directed the dealership to perform an engine wet/dry compression test (due to deficient piston oil-rings). On June 5th, crain kia notified me that the resulting 'low" compression test results indicated that the piston rings were faulty, and that the engine would need to be replaced. Additionally, they told me that the vehicle would not be eligible for factory warranty due to the salvage title and that I would be responsible for engine change costs. Moreover, the dealership's service team charged me for the cost of the compression testing. I have thoroughly reviewed the kia recall sc336 documentation as well as NHTSA's 25v-099 bulletin and verified that neither notices proclaim, exclude or deny coverage to salvage title vehicles. Information redacted pursuant to the freedom of information a.

Hi, I had my car tested for recall sc336, and it initially failed, indicating the engine needed replacement. The dealership ordered a new engine from kia. However, a few days later, they called to say that after retesting, the engine was fine and didn't require replacement. Now, I'm experiencing excessive oil consumption, and the check engine light shows code p0420, indicating a faulty catalytic converter. This issue is likely due to the car burning oil, clogging the converter, and pointing to a problem with the piston rings – the same issue covered under recall sc336. Given the recall's warning of potential engine stalling and fire risk, I'm extremely uncomfortable driving this car.

My car had sputtered leaving gas station I took it to my mechanic February 17 had engine coil and spark plugs replaced there was a anti theft recall for software update I took my car to kia dealer and they preform the update as I was waiting I looked up my VIN for any other recalls and there was one but letters would not be sent out till April 4 2025 on may 10 th my car had loss power and on the 12 th I called kia and they said there was a recall for sc336 piston oil rings I took my car in on may 17 they did a software update 2 days latter my car was making a knocking sound I had that repaired by my machanic on may 20th I received a email from kia reference a up date to the recall and says my car will be fixed with no charge I spoke with a kia representative and out in a claim for reimbursement but was denied…. Ws my repairs related to the recall sc336 if so I would like to be reimbursed please help me get this resolved I would think kia would send me a detailed explanation on why my part that was repaired are not reimbursed.

In may 2025, my 2021 kia Soul engine suddenly seized while I was driving close to my home. I took it to my local kia dealership to have it inspected in which they said my engine needed to be replaced but did not identify exactly what caused my engine to fail. I have not had any issues with my car before this happened and kept up with oil changes, etc. I also told the service department about the recent recall on my vehicle regarding faulty piston rings leading to engine failure. Due to not having an extended warranty, I was told the replacement would be around $10,000. I reached out to them kia customer care to see if they could provide assistance considering this was something I did no t expect to happen. I decided to have it towed to a mechanic my family knows and he had my engine rebuilt for lower cost. Today (8/21/2025), we picked up the car which started out good initially but still demonstrated the same issue with the engine failing after driving it one time. My VIN is not in the recall list but I am not understanding how my vehicle which was performing perfectly, all of sudden seized on me. Prior to my engine failing, there were no dashboard indicators that anything needed to be inspected. They appeared after the engine seized. Fortunately, when my engine seized, I just turned into my neighborhood but I'm sure if I was a couple seconds or minutes late, my safety would have been at risk considering I live off a busy highway.

The contact owns a 2021 kia Soul. The contact received notification of NHTSA campaign number: 25v099000 (engine and engine cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

My vehicles engine light is consistently flashing on and off, indicating there is an engine issue and when I took it to get the engine light diagnosed, error code p1327 shows up and the mechanic sites that it could be related to the faulty piston ring part, which is corresponding to the recent recall of kia Souls from last February. Not to mention my vehicle sometimes goes through a momentarily power surge or lack of that temporarily stalls the engine.

The vehicle has a piston ring issue and I received a re all letter but to no avail because this website has not recognized the recall.

I was told that my engine failed the test for the recall for the incorrectly manufactured piston oil rings and that they would have to replace my engine. It has been turned in at the shawnee-mission kia dealership since April 23rd and they said it would only take 2 weeks. I called again today at 5/5/2025 and now they are saying that repair is held indefinately and I have chemotherapy appointments that I have to show up for and they told me they do not loan cars out so I can have a means of transportation. I am given no specifics as to why this is happening. This is unacceptable.

The contact owns a 2021 kia Soul. The contact received notification of NHTSA campaign number: 25v099000 (engine and engine cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.