Body Problems of Kia Motor Soul - part 1

I was driving on the highway when I heard a whistle. When I arrived at my destination, I was surprised to see that the front driver’s side windshield trim panel was missing and flew off when I was driving. Earlier, I had a similar issue with the front passenger side trim panel. I reported these safety concerns to kia on 9/2. I received a standard form letter on 9/4 (copied below). I was surprised by kia’s response because I think parts flying off during typical driving use is more than standard repair and is a safety concern for all of us who travel on our roads. I’m reporting to you because I care about safety as both a driver and a passenger. I attached the photos I took and sent to kia. —- thank you for contacting kia customer care. We’re sorry to hear about the concern with your kia. The standard limited basic warranty for your vehicle has expired (5 years/60,000 miles whichever comes first. ). As such, any repairs recommended outside of warranty coverage, or not included in an applicable campaign, would be the responsibility of the vehicle’s owner. If you have any additional questions or need further assistance, please don’t hesitate to call us at 800-333-4542 (option 2, then 5) and provide your case number. Sincerely, kia America.

See all problems of the 2012 Kia Motor Soul 🔎.

My 2020 kia Soul is not even five years old yet and under 20k miles and I noticed that the paint has started to lift and this should not happen. I have heard that other kia models with the same paint, snow white pearl, have had the same reported issue over the past few years. The paint started bubbling/lifting on the side of the back passenger door.

See all problems of the 2020 Kia Motor Soul 🔎.

November 26, 2024 dear NHTSA, I am writing to report a serious safety concern regarding my 2015 kia Soul. On November 25, 2024, I was involved in a severe car accident. Despite the significant impact, the airbag system failed to deploy. I have attached photos of the vehicle damage for your reference. This incident is particularly alarming as the vehicle had recently been serviced for recalls at phil smith kia (4250 n federal hwy, lighthouse point, FL 33064). The failure of the airbag system to deploy raises serious concerns about the safety and quality control of kia vehicles. I urge the NHTSA to investigate this incident thoroughly and take appropriate action to ensure the safety of all kia vehicle owners. Thank you for your immediate attention to this matter. Sincerely,.

See all problems of the 2015 Kia Motor Soul 🔎.

On Saturday, [xxx], I was driving from daytona beach to our home in melbourne, florida. The time was about [xxx]. The weather was characterized by strong and constant rain for the first 25 minutes of our trip home. The next day I noticed many areas on the roof and the rear driver's side quarter-panel where the paint had DE-laminated. Our insurer denied a claim of weather related paint failure. Since then, I have examined scores of claims regarding premature paint failure on kia vehicles. The descriptions of the paint DE-lamination, as well as the proffered photos are/were identical to the paint failure on my kia Soul. The passenger's side of the vehicle was repaired . And repainted following a 2022 deer strike in south carolina. That whole repainted area was totally unaffected by the strong rain storm experienced on [xxx]. Only the original kia factory applied paint exhibited multiple DE-lamination failures. The paint designation is '1d'. Kia needs to steps up and take appropriate responsibility for the failures of their paint finishes. This vehicle is mostly garage kept. My wife and I are retired and this vehicle is always at home unless we are on an errand or doctor's appointment. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

See all problems of the 2016 Kia Motor Soul 🔎.

The entire car is infested with mold due to a prior evaporator leak that was improperly installed prior to my purchase of the vehicle. The dealership lighthouse point kia in pompano, florida, refusing to fix the car issues.

My 2020 kia Soul s is not even five years old yet and far under 100k miles and I noticed that the paint in several places has started to lift and this should not happen. I have heard that other kia models with the same paint, snow white pearl, have had the same reported issue over the past few years. The paint started bubbling/lifting on the hood and above the drivers side rear door handle which has now peeled off.

The pearl white paint is pealing. And chipping.

To whom it may concern, I need a recall letter send to me to get my 2012 kia Soul repaired. My catalytic converter needs to be replace, and my engine is leaking oil and that will need to be replace, and the pillars on the front of my car, on the right & left side, needs to be replace, they flew off my car while I was driving on [xxx]. I looked up the information on the computer, that the vehicle emission warranty extends beyond the manufacturer's. Along with others emission control devices, federal law requires to replace a defective catalytic converter & engine for up to 15 years or 150,000 miles, the miles on my car is 128, 684. I took my vehicle to get check by brake world , on [xxx] they said I needed a crankshaft position sensor & a new catalytic converter. I have the printed out receipt from brake world. I did get my crankshaft position sensor replace with a shop call economical auto care llc. Do I get a refund for that, the price was 182. 73, I got it done on [xxx}, I do have my receipt for that. I did take my vehicle to kia auto on 735 south military trial #c, west palm beach, FL 33415, on [xxx]. I had a recall letter for the hecu, and the dealer al told me I needed my catalytic converter replace, but he did not put it on the receipt when I pick my car up & he did not let me know it was a recall on it, until I looked it up. My car was making a loud knocking noise & would cut off when I stopped at a red light and I had to keep on starting my car up every time and my vehicle would jerked and shake and the engine light comes on. So when I got the catalytic converter sensor on it, the loud knocking noise stop, but the engine light stills comes on. But I still needs the catalytic converter replace on my car. So please send me the recall letters for I can get my vehicle completed. Thank you & god bless. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The paint of my white kia Soul 2016 has been peeling on the cars hood, roof, doors. It gets worst every day. I checked for paint recalls but there is no recall at this time.

Paint started peeling on the side mirrors, door handles within the last year and seems to have progressed really quickly. They are bubbling, cracking and then just chipping off to reveal the unfinished layer underneath. This seems like it will expose the car body to more elements and encourage rusting. I'd like to avoid that.

I purchased this car (used) on 8/1/2023 and on 8/7/23 I called kia and stated that the car started shaking while driving and I took the car to the dealership on 8/10 and they stated they could not find any problem, they would have if they had taken it out for a drive. After waiting all day from 9:30 until 4pm they found nothing. I saw my car just sitting there and no one doing any work or anything on my car. My car still shakes so bad while driving that even the steering wheel is shaking and now when I stop at a red light the car takes a few minutes before it will move. I have had this car for a month and 2 weeks and they will not return my calls to setup an appointment. Kia corporate can't even get them to respond. What can I do to get help with this. I am even afraid to drive this car (2020 kia Soul). I need some advice on what I need to do. Help.

Paint on the car is delaminating and chipping off and the vehicle is becoming compromised due to the paint coming off the car. This has been confirmed by my dealership where I take the vehicle for service. Kia dealership has inspected the vehicle no, there are not warning lamps to tell me the paint is coming off the vehicle.

See all problems of the 2017 Kia Motor Soul 🔎.

Paint adhesion. Pearl white color coats flaking off in several parts of body.

The steering wheel ignition lock is easy bypassed by using only a small screwdriver or usb cord. This makes the car easily stolen and therefore violates the requirements of 571. 114 which requires a "starting system which, whenever the key is removed from the starting system prevents. . The normal activation of the vehicles engine or motor". This affects all kia / Hyundai vehicles with a normal keyed ignition and without a vehicle immobilizer produced from approximately 2009-2022. Since the technology required to comply with the regulation (I. E. A vehicle immobilizer) is readily available and available on other cars from this maker, the vehicle manufacturer knowingly violated this regulation. I request a NHTSA inquiry into this clear safety defect.

The paint on my 2017 kia Soul is peeling (delaminating) on the hood of the vehicle. The paint color is pearl white, mileage is 81k, photos taken August 13, 2022.

Paint is bubbling up and peeling off everywhere on my car.

See all problems of the 2013 Kia Motor Soul 🔎.

This car has experienced paint issues due to poor bonding of the primer. The paint is literally peeling off the car in sheets. It has been going on for the last 1. 5 years , and kia states that it is not their problem. I have worked patiently with them for almost a year as they have instructed me to go, and get paint estimates. After this was completed they then stated the case was determined “ no goodwill”. As far as they were concerned ; they determined they were not going to pay to have the car painted.

See all problems of the 2014 Kia Motor Soul 🔎.

On November 18th, 2021, at 7. 20 am while driving at posted speed limit of 45mph, the hood on my 2011 kia Soul suddenly flew open, hitting the window, causing me to slow down and stop on the side of the road. After inspecting the destroyed hood, hinges and severally damaged roof, I proceeded to secure the hood so I can get back to my home and begin the process of working this out. To my knowledge, there have been no recalls or complainants on the hood latch mechanism that should have prevented this. I was the only occupant at the time and could have resulted in serious injury or even death, if there were more cars at the time who knows what the outcome would have been. Unknow about reproducing the issue. The vehicle has now been estimated 2 times by the insurance company and still ongoing. No warning lamps of any kind were given. As of today I am still dealing with the insurance company as they are not wanting to pay what the estimate is, leaving me stranded. Kia needs to make this right and step in.

See all problems of the 2011 Kia Motor Soul 🔎.

Spontaneous paint loss down to the bare metal. Yesterday I noticed a large fist-sized paint loss on top of my car above the drivers side. There is no damage to the area just the paint loss out of nowhere. I also noticed a couple of tiny paint losses somewhat near the large loss, which are about 1/2 the size of a peppercorn. I'm confident they will get larger.

My husband was driving the car and had just pulled onto the interstate and he heard a "pop" sound, so he pulled over to check it out. When he got out and opened the hood the engine was on fire and engulfed the whole car. There was no warning anything was wrong prior to him hearing the sound. It never lost power, never had any smoke coming from under the hood, never a check engine light, over heating light, low oil pressure light, nothing. It was running 100% fine. The car is a total loss, and I am just thankful he stopped and got out and is safe and did not have our children in the car with him at the time this occured.

My car caught on fire. The whole car is damaged. There is no front the interior is gone. I have started a case with kia. My vehicle was going up a hill about 30 minkes an hour when it started smoking. It was pulled over and the hood was popped. The engine was on fire. Soon the whole front and middle of the car was on fire. This was at 14000 jericho street at the entrance of bowie state university in bowie MD. Police and fire departments were called.

Car caught on fire. There was no accident involved. It started smoking and seconds later caught on fire. My son was driving on a city street, the car started smoking, he turned into a parking lot, got out of the car and the car caught on fire.

The crash at about 2:30am early Tuesday morning on Nov. 24, 2020, on her way home from her nearby 2nd shift job, my wife's 2016 kia sol was hit hard on the driver's side by a car being pursued by police. Luckily, and possibly because my wife is short and sits high, she appears uninjured although visibly shaken and very nervous about night driving. My wife had pulled her car over to the right side of the 4+ lane road when she heard sirens. While pulled over with the car running and her foot on the brake, the perpetrator's vehicle crashed into the driver's side and pushed her car several feet further to the right, crumpling the doors and breaking off the left rear wheel and suspension from the impact. The police report showed that the perpetrator's vehicle approached her car from the front left, but the vehicle hit the very short kia squarely and only in the two driver's side doors with no damage to the front or rear fenders. Clearly not sideswiped where the entire side would have been damaged. Allstate insurance totaled the car and photos from the accident scene and towing yard are attached, as is the police report. No airbags deployed! none of the kia's airbags deployed. We bought the car new in late 2015 and it has been completely serviced since then at the original kia dealer. They recently updated the car's computer under a kia recall. On Dec. 4, 2020, I contacted the kia consumer assistance center (kaylee c at 949-468-4689) and asked why the airbags failed. After looking at photos I sent her and from the copart lot, she quickly said the car was "sideswiped and not hit hard enough to deploy the airbags". Her response was protecting kia line as any review of the photos shows that he car was hit from the side very hard and not sideswiped. I ask that NHTSA investigate this incident as it's unlikely that only my vehicle has this potentially fatal flaw.

I was driving home on the highway from dinner with my fiance and son who's 10 years old doing about 65. The engine felt like it was stuttering shaking and I looked at my dash board and all my lights were blinking. I pulled off the highway and started to smell something burning. I got out and looked under the hood and it was on fire. I took our sodas from the car from the restaurant to try n put it out but it didn't help so I told both my fiance and son to get out of the car and we got away from it so we didn't get injured and all we could do is stand there and watch it burn.

I was traveling southbound on rte 13 with my 4 children. The speed limit is 55mph and the flow of traffic is between 55-60 mph. . . Which is the speed I was driving. As im approaching to proceed pass intersection rte 13 & eden allen rd there's a car at the stop sign which is supposed to wait for rte 13 to clear before entering. The driver decided to dash out to go across directly in front of me. I slammed on my breaks and tried avoiding collision but it wasn't enough time. None of my airbags deployed causing my upper body to slam against steering wheel causing injuries. Myself and my passengers where taken to the hospital for evaluation. My vehicle was taken to caliber collison where to this day im being told that nothing was wrong with my vehicle and the repairs are almost complete. Because of the accident myself along with 2 of my passengers were injured. Two of us are in therapy. I submitted images below but was unsure to upload police report since it has sensitive information. Either contact state farm with my name, etc or my email for police report and further information.

See all problems of the 2019 Kia Motor Soul 🔎.

At 2am on Saturday August 22nd my husband's 2018 kia Soul, which was stationary in our driveway and not in operation at the time, was set ablaze for unknown reasons. We were asleep and were woken up by the sound of, what was possibly, the tires exploding, the car was completely on fire by the time we were able to wake up and evacuate the property. We have a doorbell camera that would have picked up a person in our driveway so we do not believe the cause was arson. Online research after the incident indicates that this could be related the the recent recalls of kias and hyundais, which our model was not included as far as we know.

See all problems of the 2018 Kia Motor Soul 🔎.

Two years ago the paint started to fall off the hood , sides and the top. The dealer inspected and refused any correction in the problem.

When driving this vehicle my daughter was in a single car acciedent. The engine combusted. The piston rod went into engine. When we took it to the auto shop this is what they told us casued the engine to malfunction and my daughter run off the road. She is very luck she has not been hurt more than she has. We have tried to contact kia. First we called royal kia in tuscon then jim clickk kia in tucson. They told me it did not matter that the vehicke had a recalll. We would be financially responsable for fixing it. They would not even alow me to bring it in, they asked us to csll kia. Kia was no help. They said that if the car was over 150,000 miles they would not fix a recall. My daughter was in an acciedent due to malfuntion! at this point I did reach out to another dealership in mesa az. If they can not help we need to take legal action. The exact same thing that the engine had a recall on is what happemed to our kia, no one will anwser or fix a recall.

I was involved in a car accident on July 11 2020. The other driver ran a red light and I t-boned him. My car substantial amount of damage to the front end and was deemed totaled by the insurance company. In this accident none of my airbags deployed.

Dashboard is becoming sticky and glossy causing a glare on the windshield.

I was driving home on the highway at full speed (65 mph) when all of a sudden my 2015 kia Soul + stalled and the check engine light started to flash and then smoke started pouring out. . . . I lost all power but made it to the break down lane and turned the car off. The car started to fill up with smoke and I saw flames coming out from under the hood so I tried to get as much stuff out of my car as I could before the flames got too big and before I knew it the whole car was fully engulfed by fire.

Purchased car with dealer promise to fix both doors. Fixed one and ignored my many requests to fix it. Door doesn't close, manager said it was from seatbelt. It actually had been broken into before purchase which he denied. Kept changing story. Led me to a mental breakdown. Still lies and refuses to help. Belittles, dehumanizes an insults me. Threatens me with even worse treatment. Accused me of having personal vendetta and suddenly my house is in foreclosure he has influenced town hall. Chad bouchard told me he knows a girl who works there after I filed police report. He wanted more info, illegally. For over a year I've begged for help. I have photos from site with 1 photo from an almost identical car without the driver's side bashed in but the damage showing that the other door doesn't close. They refuse to let me speak to anyone other than the owners son who claims to have pictures of car before damage. He has not done so because they don't exist. Oddly, after this transaction the salesman no longer works there. Don't know where it happened they passed the inspection at the dealership. Shady! I turned down the insurance money once chad accidentally admitted to damage. Rain and ice get in. I can hear wind, whistling and it rattles. I believe they bandaided it because door did close during test drive, I believe. Salesman only let me drive it less than a mile. I don't feel safe in this car that I paid over $11,500 for. I can't sell it, traded in, etc. Not sure if it will pass inspection.

Sold damaged car by ron bouchard kia. Door doesn't close and it rains and snows inside. Said I locked my keys in car, I didn't. They fixed the bashed in driver's door but won't fix other door. Convinced me it was seatbelt damage. At dealership the nick's and dents were visible but I didn't notice the gap, salesman stood in front of it. I'm afraid to drive this car. Less than 5k in over a year. I can't find any records of damage. I saw that it was purchased at an insurance and salvage auction.

Tl-the contact owns a 2016 kia Soul. While, the vehicle was parked outside during a rain storm water entered the vehicle to the height of the billet badge and the contact noticed water damage in the interior, additionally, the windshield had a dew residue the vehicle was taken to hollywood kia 6011 pembroke rd, hollywood, FL 33023 (954) 967-5665 where diagnosed that the carpet, padding and upholstery was full of water, mold and the gasket around the door was not sealed however, the vehicle was not repaired. The vehicle was the manufacturer was contacted who provided case number 13504218 however, no further assistance was provided. The failure mileage was 6,000. The contact stated that the failure was due to a design flaw. The insurance company provided claim number 334243420 ap.

I'm aware of your investigation into the 2015 kia Soul. Mine caught fire yesterday morning on i75 in FL. I would like to offer it to your organization for investigation. It is located: cricket's 13601 us hwy 41 springhill FL 34610 thank-you I will help in anyway possible to get this problem solved. Contact me anytime. I was driving in the middle lane when it hesitated like it wasn't getting good gas flow and within a mile it made a hiss and just got heavy. Luckily there was no traffic, I got safely of the road and within 10 min it was gone.