Navigational (global Positioning System) Gps problems of the 2022 Kia Motor Telluride

The vehicle has suffered a total failure of the audio output system/amplifier. While the central infotainment screen visually illuminates and functions correctly, there is zero audio output across all speakers and inputs. The failed component is currently in the vehicle and is available for inspection upon request. Because there is no audio output, all voice-activated, hands-free bluetooth calling and audible turn-by-turn gps navigation cues are non-functional. Operating the vehicle safely over long distances or in traffic is compromised because utilizing navigation now forces the driver to physically look away from the road to read visual maps on the screen, creating an immediate, severe driver distraction that puts my family and other motorists at risk. The total audio failure was officially diagnosed and confirmed by an authorized kia dealership service center. The dealership verified that the system outputs zero sound and stated that the entire multimedia/audio control assembly requires a complete replacement. The component has been inspected and diagnosed directly by authorized kia dealership service technicians, and an official corporate case has been opened with kia America for a goodwill escalation. There were no warning lamps, error messages, or preliminary symptoms prior to the incident. The audio output system failed suddenly and completely without warning, while the visual dashboard screen remained active.

I took the car to the selling dealer for an oil change and two recalls. When I picked the car up I was told requested work was performed. I was also told they updated the radio. I did not request this and it was not mentioned prior to receiving the car. The safety issue; practically all systems connected to "kia connect" have changed. This is a major safety issue and distraction. 1. The screen intermittently does not turn on or is slow to respond when the car is started. 2. The touch screen sensitivity has changed. Doesn't always respond to commands requiring several attempts . 3. The entire on-screen radio format layout has changed from horizontal to vertical. 3. The gps has added unnecessary commands 4. The voice activated phone commands have changed with additional unnecessary commands required to complete a call. The phone bluetooth system, unknown to me, now switches to my wife's phone when I get out of the car and return, preventing me from making or receiving hands free calls while driving the car, defeating the whole purpose of a hands free system. Having sold car phones in the eighties, and being one of the first to have hands free in my car, I feel I know the systems better than most. Entire bluetooth voice command and on screen displays have changed. On a recent trip on [xxx] in chester, PA there was debris blocking one lane of the three lane road. I attempted to notify PA state police, when I said "call police" it displayed a number of 911 related phone numbers associated with 911 on the right portion of the screen from which I was required to respond to. Prior to this update the system would simply call "911" as programmed by me. Another distraction when attempting to making an emergency call. The car is over two years old with 51,000 miles. Obviously I have become familiar with all the systems in this time. I called "kia connect" which representative basically told me that was the change and to live with it. Information redacted pursuant to the freedom of information act (foia), 5.