Table 1 shows one common suspension related problems of the 2018 Land Rover Range Rover Sport.
| Problem Category | Number of Problems |
|---|---|
| Suspension problems |
I am writing to formally file a complaint regarding a prolonged and troubling service experience at Jaguar Land Rover buckhead, related to my 2018 Range Rover Sport (approximately 49,000 miles), and to express dissatisfaction with the handling of a prior related incident. My vehicle has been the dealership approx. 2 weeks with no loaner and me missing days from work and not able to transport my children to school. For past context, in 2023, I experienced a faulty ground stud issue that left me stranded on the highway during my morning commute. I later learned this exact issue had been subject to a recall on the discovery model — but not on mine — despite identical symptoms. As a result, I was issued a $675 owner loyalty certificate (olc) by molly b. Of Land Rover USA, which I appreciated, but which I believe did not fully compensate for the risk and inconvenience caused. Recently, I returned to the another dealer, Jaguar Land Rover buckhead, in may 2025 for a new issue. I was told there was a broken exhaust bolt that delayed repairs. I specifically asked the service advisor if I was responsible for the bolt breaking during service and was told I was not, though it was framed as a “common issue” across many vehicles. I respectfully disagreed, noting I’ve owned multiple vehicles with higher mileage and never encountered such a failure. I also suggested that if this is so common, it may reflect a design flaw that Land Rover should address. Additionally, I was misled by the service advisor, cole eidson, who sent me a message on Tuesday, may 28th, stating the bolt was already removed and the exhaust installation was underway. I later discovered this was not true, and that the bolt had not yet been extracted at the time of that message. This misrepresentation caused unnecessary confusion, delay, and loss of trust. This pattern — first with the unresolved ground stud failure, then with misinformation about repairs and unexplained delays — leaves me deeply disappointed with.
To whom it may concern, my vehicle which is at 15,000 miles and about 18 months old, has been facing continuous failures on its electric and electronic components that affected the air suspension shutting down, emergency break locking up, sudden shut down of the middle main console, a shut down of safety features around mirrors and similar vehicle safety warning systems. The issues happen while driving. I took it back to my dealer several times and even the last time after service the car came back with an engine warning sign. I made multiple attempts with Land Rover to correct and stated that my family and I feel very unsafe and insecure not knowing what can break down next. When we asked if it is safe the company responded that we should make that determination without an engineering or technical background. The company also said they will take 30 business days to review our case however upon several reminders that we are not feeling safe, Land Rover opts to ignore or state that they do not have resources ie people to review these cases. I would like to enter into record that we did make many attempts to relay our concerns and if there are to be any accidents it is the fault of the company for continuously ignoring the seriousness of the case and total lack of care for passenger safety. I am writing on this venue hoping that you might be able to convince the company to pay attention to the matter.