Table 1 shows one common equipment related problems of the 2023 Lexus ES.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
The “maintenance required” warning light came on. The Lexus dealer indicated that a tire rotation was required at a cost of approximately $100. We had the tires rotated at a tire store at a cost of zero ($. 00). The Lexus dealer service department refused to turn off the “maintenance required” warning, safety light because that dealer did not perform the tire rotation. If there is something wrong with the car, we won’t receive that vital information until the warning light has been reset. This is a serious safety concern. Apparently, only a Lexus dealer’s service department can reset the warning safety light and there is an inspection fee charged for them to reset the warning safety light because the dealership didn’t perform the tire rotation. This policy was not disclosed to us when the vehicle was purchased. This was not the policy with regard to the Lexus vehicles we previously purchased. To me, this is extortion attributable to corporate greed and a disregard for consumer safety. This is the policy of each and every local Lexus dealership I have contacted.