Interior Panels Dashboard Problems of Lexus ES

I purchased the car on Feb 9, 2014 at the above Lexus dealership. $26,596.   my dashboard is melting and it’s definitely a safety hazard. When materials used in the dashboard are prone to melting or degrading in extreme heat, potentially obstructing the driver's view and impacting visibility.   at times I couldn't see and I almost had an accident when the sun reflected in my eyes. It’s a defect that Lexus is aware of because they offered to fix it under the customer support program (takata economic loss class action settlement).   furthermore, by way of legal agreement, the zlz warranty enhancement coverage extends to my vehicle until January 8, 2026.   however, I should not have to rely on this legal agreement to get Lexus to take care of this repair which has been determined as a defective product/material.   I contacted Lexus hq 716-941-2295 on November 21, 2024. Lexus said they would not be responsible.   the law recognizes concepts of negligence and strict liability to hold sellers liable for defective goods even when no contract existed.   furthermore, regarding this dashboard defect, there is liability based on the breach of a warranty for the sale of this defective product. Regarding negligence and strict liability, the law has expanded the scope of warranty protections for consumers. This is true both of liability for express promises made by the sellers regarding the quality of products, and the protections the law presumes when sellers offer goods for sale. Lexus knows that when a seller makes a representation at the time of sale regarding the quality of the product, that product is said to be under warranty. Lexus should not continue to avoid responsibility using the excuse of time limitations on the warranty item.   Lexus should authorize the repair.

See all problems of the 2011 Lexus ES 🔎.

The contact owns a 2009 Lexus Es350. The contact stated that the dashboard had become sticky and had started to melt. Over time, the contact stated that glare had started to reflect from the windshield onto the dashboard, obstructing visibility while driving at various speeds. The vehicle was taken to a dealer where it was acknowledged that the defect was a known failure. The contact was provided an Estimate for the repair. The manufacturer was also notified of the failure and informed the contact that the extended warranty coverage had expired. The vehicle was not repaired. The failure mileage was approximately 95,000.

See all problems of the 2009 Lexus ES 🔎.

The contact owns a . The contact stated that while sitting in the sun the dashboard melted causing a glare in the windshield. The contact called the dealer and was advised to take the vehicle to be diagnosed. The vehicle was not diagnosed by a dealer. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact there were no open recalls associated with this vehicle. The failure mileage was approximately 130,000.

See all problems of the 2012 Lexus ES 🔎.

The contact owns a 2010 Lexus Es350. The contact stated that he had noticed a sticky texture on the dashboard directly in the driver's view. The contact stated that while driving, the sticky texture reflected onto the windshield impairing his vision. The vehicle was taken to a local collision center. The mechanic confirmed that the dashboard was melting. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 50,000.

See all problems of the 2010 Lexus ES 🔎.