Structure Problems of Lexus ES350

2007 Lexus ES 350. Consumer writes in regards to sticky, melting dashboard. The consumer stated the dashboard has developed a glare creating visibility issues. The consumer was not notified of the warranty extension or recall for the dashboard that expired in may of 2017. The manufacturer was notified, but denied assistance.

See all problems of the 2007 Lexus ES350 🔎.

Re my 2007 Lexus ES 350 VIN # [xxx] & a national recall issued. I have owned this vehicle for a year & a half, and during that time, we experienced an issue with the dash where it was melty, sticky, &had major issues. Recently, I was an interior shop, having a sear repaired, and they made me aware of a recall for the dashboards. I contacted my local Lexus dealership, Lexus of austin, in June 2017, and they told me that I had missed the national recall deadline by three weeks and were no longer repairing those. As I was definitely having an issue with this during the warranty recall term, I am asking that this be taken care of under the recall warranty. I contacted Lexus of austin &discussed this, they were very abrupt &not very helpful, & told me I should have gotten it in earlier. When I told him I was not made aware of this earlier, he said that I had not had my car at their dealership, so they wouldn't have known how to contact me. I take issue with this fact, as I've owned several other makes of vehicles, in which there have been warranty recalls, in which the vehicle manufacturer has contacted me by mail, utilizing vehicle registration information, as those vehicles had never been at their dealerships either. The vehicle's dash is sticky &melting, &has developed a sheen to it, &when driving in the sunlight, it produces a reflection on the windshield, obstructing views and distracting the driver?s eye. This is not just a cosmetic issue, but a safety issue. Lexus is held in the highest esteem in the automotive community, & I've heard nothing but good things - but that has not been my experience. I want to handle this directly through the warranty recall, rather than an attorney &seeking litigation. [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2010 Lexus Es350. The contact stated that the dashboard melted. As a result, the sunlight caused a glare and obstructed the contact's vision when driving. The vehicle was taken to a dealer, but was unable to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 36,000.

See all problems of the 2010 Lexus ES350 🔎.

The contact owns a 2010 Lexus Es350. The contact stated that the dashboard began to melt. The glare from the melting dashboard created a glare on the windshield that interfered with the driver's vision. The vehicle was taken to a local dealer (jm Lexus, 5350 w sample rd, margate, FL 33073, (954) 972-2200) where it was diagnosed that the dashboard needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The VIN was unknown. The failure mileage was 31,100.

Top of dashboard has become very soft and sticky. The material covering the dashboard has deteriorated. It is causing a high shine and glare on the windshield and making it dangerous to drive.

See all problems of the 2008 Lexus ES350 🔎.

The contact owns a 2007 Lexus Es350. The contact stated that the dash board was melting, which caused it to become abnormally shiny and blocking the contact's visibility. The vehicle was taken to the dealer where the technician stated that the dash board needed to be replaced. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure and current mileage was 12,000 and the current mileage was 15,300.

The contact owns a 2007 Lexus Es350. The contact stated that the dashboard was melted and causing a glare on the windshield. The failure occurred on several occasions. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 100,000.

1. As I approached a red light, I wanted to move my foot from the gas pedal to the brake. The top of my sneaker got caught in the underside of the brake preventing me from being able to stop the car. I was able to free my foot by pulling it sideways and back to the gas pedal causing me to momentarily hit the gas pedal and moving the car forward toward the intersection. Since I had begun to slow down for the traffic light and there was no car in front of me, no accident took place. 2. Jan 31-a few days later the same thing happened. I called Lexus of aventura 3. Feb 2 they came & picked up the car. I told them to put in writing what they found and what they did to correct it. Their representative told me that when he test drove the car his foot got stuck in the same way as mine & that it happened to 3 other vehicles tested. Further, he offered to compensate me for my inconvenience by a) filling our tank up with gas, b) giving us 10,000 miles service @ no charge as well as an interior cleaning and detailing. In our phone conversations during the next few days, he increased his offers and told me that the floor mat had been replaced in my car. I asked that all repairs & offers be put in writing. Feb 5 I contacted Lexus of America & on Feb 8 a representative of Lexus southern contacted me. We have been exchanging phone calls & letters since then.

On 07/2009 we took our 2007 Lexus Es350 in for service with 20k miles. It was being taken in for a brake problem, faulty visor and vehicle tilted/leaning. I was advised that the brakes had 1mm left (near brake failure). A Lexus tech replaced the brakes, visor and confirmed that the vehicle was tilted/leaning. Since then the vehicle returned several times for service including but not limited to the following: brakes and tilt/leaning. The brakes were replaced again and another tech confirmed that the vehicle was tilted/leaning with visual and physical inspection. The tech measured from the wheel well to the ground. The dealer replaced the front suspension but the results were the same. The vehicle is still tilted/leaning and now Lexus is refusing to fix it and stated, they have done all they can do to fix it. After I complaint that the vehicle is unsafe a corp field tech was sent to inspect the vehicle. The field tech also confirmed that the vehicle was tilted/leaning and stated that they don't currently have a remedy for this problem. The vehicle currently has 25k miles. Due to the statement above it leads me to believe the this is a manufacture defect.

Visibility around the car is very difficult. Front posts are large and closer to the driver, blocking more of the field of view. The high backend blocks rear view and the large posts on either side of the rear window add significantly to the blind spots. Because of the visibility issue, I have had numerous close calls that could have resulted in serious harm to others and damage to my car. I have had to significantly change my driving habits to accommodate what I believe to be a design weakness in the car. The car feels unsafe to me and I wish I had never bought it. If I could afford to sell it I would in a new york second. I am a 17 year Toyota customer who has owned 5 of their products, on this one the design stinks. I rank it "fair" only because it has other features and performance that are quite good, but they don't offset the visibility problems. I love Toyota/Lexus, but I hate the Es350.