Table 1 shows one common equipment related problems of the 2019 Lexus IS.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
The dashboard appears to be decomposing, creating a sticky top layer which in addition to being extremely uncomfortable Is reflective in direct sunlight obscuring general visibility and oncoming traffic. There was a similar occurrence with previous Toyota and Lexus models: the problem - the dashboards in certain Toyota and Lexus models, particularly those from 2003-2011, were made with a material that was prone to melting and becoming sticky under prolonged exposure to heat and sunlight. This could lead to the dashboard cracking, becoming glossy, and even oozing a sticky, shiny substance. Affected models - most commonly affected models included the 4th generation 4runner, 3rd generation avalon, 6th generation camry, 1st generation camry hybrid, 1st generation sienna, and 1st generation solara. Toyota's response - Toyota responded to the Issue with various measures, including: warranty extensions: Toyota announced extending warranty coverage on affected dashboards to 10 years for some models. Customer campaigns - some Toyota models were the subject of specific campaigns to address the sticky dashboard Issue. Reimbursement programs: Toyota offered reimbursement for repairs performed on affected dashboards. Class action lawsuits - several class action lawsuits were filed against Toyota and other automakers due to the melting dashboard Issue. Safety concerns - the melting dashboards could also cause glare on the windshield, making it difficult for drivers to see, which raised safety concerns.