Steering Column Problems of Lincoln MKT

The contact's grandmother owned a 2012 Lincoln Mkt. The contact stated that when his grandmother was starting the vehicle, she experienced a loss of power steering assist. The power steering assist warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the steering column needed to be replaced. The contact was made aware of NHTSA campaign number: 15v340000 (steering); however, the VIN was not included in the recall. The vehicle remained at the dealer awaiting the repair. The contact's grandmother was then offered and agreed to a trade-in. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA hotline. The approximate failure mileage was 45,000.

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Steering column motor grinds and clicks when extending and retracting. This occurs when starting and turning off the car. Steering wheel cannot be adjusted. It won't extend fully, or move up and down.

The contact owns a 2010 Lincoln Mkt. While driving approximately 35 mph he noticed that the vehicle was pulling to the right and he could feel vibrations throughout the entire vehicle. He also heard a grinding noise whenever pressure was applied to the brake pedal. The vehicle was taken to an authorized dealer where the brakes were repaired. Approximately one week later the failures began to recur and the vehicle was taken back to the authorized dealer where the brakes were repaired again. Upon receiving the vehicle from the authorized dealer the vibrations and pulling toward the right continued to occur. While driving approximately 35 he heard a loud bang and the vehicle pulled sharply to the right. The steering wheel then became very stiff forcing the contact to drive onto the emergency lane and turn the vehicle off. The vehicle was towed to an authorized dealer where he was informed that there was a failure within the steering column, computer system and tie rods. The vehicle was repaired. While driving approximately 30 mph down a slight decline he heard a loud bang. The vehicle was taken to an authorized dealer where he was informed that the rear wheel driving system failed which was repaired. He also stated that the brake failure continued to occur and the vehicle continued to pull to the right. The failure mileage was 1,000 and the current mileage was 11,000.

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