Side/window Air Bag problems of the 2010 Lincoln MKX

Hello, I have contacted my Ford dealer they do not have cars available to rent. I had to borrow a car for vacation because of the passenger side airbag. I have a claim number cas-14975694-v6n7g6 . When will this be resolved ? my complaint is that I need a rental car and the dealerships do not want to rent. And this is very dangerous!!! suzanne lail.

Takata recall a year ago, but dealer still says no parts available for passenger side airbag.

Takata recall: took my 2010 Lincoln Mkx to hooks Lincoln in fort worth, and asked them when I might expect to get my passenger side airbag replaced. The service manager told me to go back home and wait for a letter telling me when to bring my car in for the airbag replacement. It's been 16 months and I have not heard anything from anybody. I have friends that had the same recall on their Lexus vehicles and the airbags were replaced in less than 6 months form their notice. They were put in rent cars for that wait time at no charge to them. Hooks manager laughed at me when I asked for a rental car to await deliver of new airbag. Piss poor handling of so-called serious safety recalls.