general problems of the 2011 Lincoln MKX - part 2

Original screen was cracked-unit would not work - Lincoln replaced unit. Approximately 3 weeks ago after last update from Ford, the unit was not working properly-couldn't use navigation because it wouldn't take addresses and other minor issues -we called and Ford tried to reset it twice - didn't work. Took car in to Ford land-lakewood, CO. They tested and again tried to reset - no luck - finally after having the car all day, they were authorized to replace unit again. Got car back and within the same week, the unit started acting up again - blank screen, delayed time to come up, always said "performing scheduled system maintenance", most of time back-up screen would not come up until way after we had backed up and left; had trouble with addresses; on 11/2 after our last stop, system did not come up at all. Took car to dealership 11/4 - have had it all day testing it-they don't know what is wrong with it-no call, no nothing, Lincoln Ford needs to get their act together and get an entirely new system or learn how to fix the old one. Thinking about trading vehicle for Toyota, Lexus,Buick or Cadillac. Tired of the problem. Not a safety issue per se but it is irritating. Note-this problem has been in the newspapers nationwide. I am surprised that they haven't gotten a better system. I know many other people must be having the same problem or, did we get a lemon.

Radio and ac settings change every time the car is restarted. Can not make a call using the voice command system. Call will not route through the car's speakers. Stereo will not come back on after a call. Stereo freezes up and shows that it is on sirius, but is really on an fm station. Stereo stays on when the car is turned off and door is opened. Sync screen blanks out and stays off. Performs "system maintenance" frequently. Says that the navigation card is faulty. Back up camera does not come on, but system says it is functioning. Has been taken to the dealership twice for repairs. They have performed a reset both times which temporarily restores function. Was told that nothing further could be done unless Lincoln came out with an update.

When driving down the highway, the sync screen goes completely blank. At this point I have no access to heat, a/c, defroster, radio, or backup camera. On occasion the screen has been blank for up to one hundred miles. I don't worry about the defroster in the summer but in the winter this is a definite safety concern. Not having the backup camera is risky for there may be small children behind the vehicle. I've been in contact with Ford motor company. They tell me there engineering department is working on a fix but there is no eta nor do they have any idea when of if they can fix it. The consumer wanted to include the file number assigned to her by Ford motor company. Complaint # 441951441.

The contact owns a 2011 Lincoln Mkx. The contact stated that when activating the turn signals, the radio volume would independently increase. In addition, the contact stated that when the turn signals were activated they would not operate and once they became operable, they would not disengage. The contact stated that the failures occurred intermittently. The vehicle was taken to the dealer where the technician replaced a module and provided updates. The contact was not able to specify the exact repairs however, the failure persisted. The vehicle was not further repaired. The VIN was unavailable. The approximate failure mileage was 500.