Service Brakes Related Problems of the 2013 Lincoln Navigator

Service Brakes problem

I am submitting this complaint regarding a safety-related braking system issue with my 2013 Lincoln Navigator (VIN: [xxx]), which has fewer than 90,000 miles. The vehicle's brake control module, which is associated with critical safety functions including the anti-lock braking system (abs) and traction/stability control system, required replacement. After a nationwide backorder and obtaining the replacement part through gullo Ford in conroe, texas, an independent repair facility attempted replacement of the module on three separate occasions. The facility was unable to successfully program the replacement module and ultimately advised me to take the vehicle to an authorized Ford dealership. The vehicle was delivered to gullo Ford on July 6, 2026, and remained there until July 20, 2026. Gullo Ford replaced the module for a fourth time but was also unable to successfully program the replacement module. The gullo Ford repair invoice specifically states that they were "unable to complete programming due to Ford software issues with ids" and that "Ford is aware of the issue and is working on a fix. " I subsequently contacted Ford motor company and opened customer care case [xxx]. At this time, I have not been provided with a repair solution or a definitive timeframe for when Ford will be able to correct the software/programming problem. The affected module is associated with the vehicle's anti-lock braking and traction/stability control safety systems. An authorized Ford dealership has been unable to restore these systems to proper operation because Ford's own diagnostic/programming software reportedly cannot complete the required programming. The vehicle was dropped off again on 8/10/2026 to gullo Ford as it is unsafe to drive and no resolution has been provided. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).