general problems of the 2016 Mazda CX-5 - part 1

The contact owns a 2016 Mazda Cx-5. The contact stated that while driving 60 mph, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. In addition, there was an abnormal rattling sound coming from the engine. The contact pulled over to the side of the road before the vehicle stalled. The vehicle failed to restart. The vehicle was towed to an independent mechanic who determined that the engine had failed due to a lack of maintenance. The contact stated that the vehicle was equipped with an automatic reminder regarding the oil change. The contact stated that the oil change reminder failed to illuminate to indicate that the oil level was extremely low. The check engine warning light also failed to illuminate. The vehicle remained at the dealer unrepaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

The info uni in the car constantly resets itself. It happens when gps is activated, parking, listening to directions, pretty much at all time especially in crucial moments. Nav center doesn't even load at times, this causes unknown information of speed limits and streets.

Keyless entry stopped working, key fob battery replaced as well as car battery. Coolant issues. Heater core and sensors.

We had another Cx-5 in the back that we used to test whether or not it was either the throttle body or the bcm ( body control module ) or the pcm ( power control module ) not working that is causing your vehicle to not wanting to turn on the throttle body passed we transferred it over from vehicle a ( being the donor ) to vehicle b (being your vehicle ) and it was still doing the same thing which it would crank but not fully turn on and that is how we ruled that part out the bcm we also transferred over from vehicle a to vehicle b and same thing it would crank but not fully turn on this is what the mechanic at Mazda collision center of irving stated: the pcm has power and is communicating with everything else in the vehicle. If it was the pcm then nothing would work and we wouldn't be able to even cycle the power as if we were going to turn on the vehicle we brought this over to our Mazda foreman and we showed him the codes it was throwing and what was going on and explained everything and he did tell us that it could be the main harness that is causing all of this he is not for sure just because he is not the mechanic involved in this but he said that is a good start. I am uncertain exactly what is wrong with the vehicle. When I took it in to be serviced, it worked. The mechanic then said he couldn't work on it anymore after trying to fix the body work because the electrical system had failed. I then had it towed to Mazda to see if they could fix the issue. I had originally took it in because of a minor fender bender. I am unclear as to why it has taken four months and my car still doesn't work and I do not know how to afford buying a car to replace it when I cannot trade it in since we cannot resolve the electronic portion through insurance.

The engine light constantly appears along with the "schedule maintenance soon" light. Taken to dealership many times within my 3 month warranty and no definite reason was given. The vehicle rides very bumpy though sway bar was inspected and supposedly repaired by dealership during my 3 month warranty.

Ghost touch screen on multimedia. Causing detracting issues while driving.

The used 2016 Mazda cx5 I just bought apparently has the "ghost touch screen" where the infotainment system will randomly pick controls, place phone calls, change navigation. How can this not be a safety recall? I'm afraid to drive this car and not have full control of the navigation system or controls. This is dangerous to have this happen when driving!! Mazda should be held accountable for this clear safety problem.

This vehicle has rear electric parking brakes. Some time it's works sometimes it doesn't release the rear passenger side breaks. The rear passenger side brakes make to much noise and brakes pads destroy rotor earlier then others. Mazda dealers doesn't says to much on that and ask for above $1000 repair to change faulty epb clipper. But my research says many people have same complaints with this model by Mazda built-in around 2016. This is safety issue, if I replace brake pads every 4 or 5 months it cost me money. If I don't I cost me my safety.

The contact owns a 2016 Mazda Mazda cx5. The contact stated that on two separate occasion, the vehicle unintentionally accelerated without warning in an attempt to park the vehicle. On the first occasion, the vehicle drove in between two trees with the contact's foot on the brake pedal before the vehicle came to a stop. The air bags did not deploy upon impact and no injuries were report. The vehicle was towed to an independent body shop where the vehicle was repaired for minor damage. The contact was also informed that no computer codes indicated any signs of a mechanical failure. On the second occasion, the vehicle crashed into a parked vehicle while again attempting to park the vehicle in a parking lot. The force of the collision caused the already hit vehicle to crash into yet another parked vehicle. The air bags did not deploy upon impact and no injuries were reported. A police report was filed. The vehicle was towed back to the same independent mechanic where the code reader indicated that the vehicle had a low battery; however, the battery did not need to be replaced. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle remained in the possession of the independent mechanic and had yet to be repaired. The failure mileage was approximately 70,000.

Smart key. During driving all the lights on the dashboard come on and the siren goes off and unable to have it turn off. After a period of time, its wears down the battery and it is no longer drivable. First time, it was towed to the aaa auto repair and they could not find anything wrong with it. The 2nd and 3rd time, aaa towed it back to maita Mazda where we purchased it in good faith less than two months ago, and their service department could not find anything wrong with the electrical system. They replaced the battery the seond time, and the issue still occurred again when I turned it off. Then turned it back on as I needed to close the driver side window, and it would not turn on. No one seems to believe me, and we cannot get maita to take it back and give us another vehicle in its place. It is extemely dangerous to drive in traffic, and we only bought it because it has a big enough trunk for my spouse's walker, and later a wheel chair. It is paid for in full,.

Last month, my vehicle suddenly applied the electronic parking brake (epb) while I was driving. The epb & related warning lights illuminated & would not release until the vehicle was turned off. After turning off the vehicle, the epb motor could be heard applying the brake to the rear wheels. When the car was restarted, the epb would remain off for a period of time but would then suddenly reapply. I took my vehicle to a Mazda dealer & they determined the calipers & epb motor had failed due to my vehicle not being placed in service mode by the brake servicer. This explanation makes no sense because the brakes were replaced over a year ago (& not since) with thousands of miles being driven since then without this issue arising. I also conducted my own research & found that Mazda has issued at least 3 separate technical service bulletins (TSB) on this issue. The first two recommended replacement of the epb switch & the third determined that defective calipers were the cause and should be replaced. I asked the dealer to save my calipers & confirmed that they are part of the defective batch noted in this TSB. I have contacted Mazda (including their legal counsel) & they are unwilling to provide any explanation or engage in any sort of investigation. As former legal counsel for an automotive company, I believe this presents a serious safety issue for consumers based upon the fact that a parking brake could randomly engage while driving & cause sudden loss of speed/control. Thankfully, this did not result in harm to my family, myself or others. I am certain that this issue is affecting others based on chatboard discussions I have found online related to this topic (which helped me find the TSB). I am concerned that Mazda may have attempted to undertake a silent recall via this TSB where in warranty customers are covered & out of warranty customers are given the 'service mode' explanation to justify their responsibility. This should have been handled as a recall by Mazda.

The infotainment system engages in "ghost touch," where the screen scrolls through and clicks random buttons on its own. This occurs both while I am driving and while I am parked. It will change radio stations, exit out of the navigation, and click other random buttons so that I then have to turn off the display in order to get it to stop. For example, yesterday, it kept clicking the repeat button on the bluetooth display so I was forced to listen to the same 1 second of a song until I could finally shut the infotainment off. When this occurs while driving it is a hazardous distraction. Mazda had the same issue with its infotainment system in the 2016 cx-3 and issued a recall. I reached out to Mazda to explain I am having the same problem but they will not fix it.

When the vehicle is running, but not moving the touch screen display randomly jumps/changes the display. This malfunction has changed the current radio station, navigation map screen, and/or the maintenance warnings/alerts. I believe this "ghost touch" poses a safety hazard not only due to the distracting beeps and screen changes but also the random change/reset of important maintenance alerts such as oil change and tire rotations. My Mazda dealer has updated the software but did not correct the malfunction. They now say I need to pay for a replacement of the touch screen display component to correct the "ghost touch" defect.

The electronic emergency brake switch freezes in cold weather . The parking brake can not be released until the weather warms. This is safety issue, because the motorists is now stranded. I took my vehicle to the dealership,. But the would not address the problem. This happened 2 times on the following dates 13 February 2019 14 February 2022. I'm retired and very little. I only have about 23000. Miles on my vehicle. I live ln new york city and do not feel safe driving in the winter, because my vehicle's electronic emergency brake switch freezes in the cold weather .

Front passenger seat caught fire when seat warmers were on. I was travelling in a rural area in alaska when I had to stop because my passenger caught fire on her jacket.

While driving on a remote highway the seat heating was on on both the driver and passenger seat. After a while it felt way ti hot and smelled like something burning and found the passenger jacket (that was taken off and left behind his back to be extensively burnt. We stopped and checked the seat. We found a big hole and the seat was damaged as well as the 300 dls coat. Plus the risk of having burns I. The passenger back, which was only protected by the cost and other layers of clothing.

This is a follow up to NHTSA complaint id number 11442992: after doing a fair amount of research the problem was deemed to be the front body control module. A new replacement was ordered (about $250). It took about 1-1/2 to 2 weeks for the module to be received and about an hour for its installation. So far the wipers seem to be working correctly although they have yet been 'used', only tested. Googling "Mazda wiper problem" you will find others reporting similar problems with the body control module. . Read more...

My problem is with the keyless start system. The problem is that if I forget to push the start button to shut down the vehicle and open the door and leave the automobile and shut the door with the key in my possession the auto will keep running until it runs out of fuel. Wouldn't it make more sense for the vehicle to shut down after 3 minutes if the key is not present. As you know people have died from carbon monoxide poisoning by parking in their garage and forgetting to shut down the vehicle and the vehicle keeps running and filling their homes with carbon monoxide. This happened to a older couple in sarasota florida with a new car that they just purchased and were not familiar with the starting system. Just wanted to know just how many people have to die before something is done about this problem. I asked my Mazda dealer and they told me that the vehicle will run until out of fuel and basically said that I was stupid for being concerned.

The component that failed was the cmu unit in my screen. I was unable to use bluetooth and hands free driving which put my safety at risk and when driving at night the screen would light up, reboot, shut down, light up which was very distracting. I took it to the dealership which they said this is happening in cars and they will not cover it. They fixed it at a cost of $864. 34. I contacted Mazda and explained how distracting this is to drive and they explained there is nothing they could do but give me a $250. 00 credit.

What component or system failed or malfunctioned, and is it available for inspection upon request? - the infotainment system goes into a reboot loop and never starts. At times the backup camera will turn off when backing up. At other times the backup camera will not turn off and will be on while driving forward. How was your safety or the safety of others put at risk? when the backup camera turns off while utilizing it there is the possibility for an incident. Has the problem been reproduced or confirmed by a dealer or independent service center? - yes, the dealer confirmed the reboot loop. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - only the dealer. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? - no, they appears a few years ago. I believe the main cpu got corrupted by an hd radio channel.

Infotainment system continuously rebooting / cmu goes bad. Cannot reboot with removing nav card, etc. This disables bluetooth, navigation, affects the camera. There are numerous reports online that this is an issue across the board.

I buy this car 2 years ago and 3 months later is starting having problem with rear passenger brakes I took the car to the mechanic and he change disc and brakes pads. A couple months later is starting having the same problem in the same area but this time is was smell burn coming through the wheel I'm stop the car to check was is going on when I check the brakes it was very very hot. I take the car to the mechanic and he told me the epb is bad he changed everything disc, brakes pads,caliper and epb motor. He said try to don't used the epb too much or I'm going to see you again with same problem ??. . . So I'm stop to use the epb for long time. One day I put my car in the carwash one guy hit the epb when he's done with the car im get inside I turn on the car and the brake warning light is starting flashing I say * not again and yes epb get stock. This is make me crazy the epb need to be fix from the dealer please make this common problem a recalls to getting fix for those people got the same issue.

The driver's seat power adjust has been squealing extremely loudly each time I adjust it, and based on what I've read, this is a known problem and could be a sign of the driveshaft/motor failing.

Unknown cause for short battery life. The battery has been changed 4-5 times since 2020 with a brand new battery. The alternator has been checked and is fine. The dealership is going to check my vehicle again but this is an issue for multiple people with the same vehicle model.

I recently purchased a 2016 Mazda Cx-5 from a non-Mazda dealer, however after paying $21,000 for the vehicle I realized the daytime running light was not working! my biggest surprise was when I went back to the dealer to have them repair it and found out the entire headlamp would need replacing to the tune of $1,100 dollars! today I called Mazda and they told me there is nothing they can do about this because the car is out of warranty! it is especially distressing in that so many other complaints are all over the internet about the same problem when the cars are still under 30,000 miles! I hope someone can do something, Mazda should help customers in this way, since this is obviously a defective part!.

The led daytime running lights on both sides of my 2016 Mazda Cx-5 have burned out/stopped lighting after 39k miles and out of the warranty period. The repair requires the replacement of the entire headlight assembly with an estimated cost of $1200 per assembly. ($2400 total). Because this is a safety issue, and one apparently known to Mazda, this should be a recall.

Mazda connect infotainment system reboots continuously through multiple screens and cannot be turned off or disabled. The continuous reflash through multiple high intensity lit screens creates a visual distraction for night driving.

Tl- the contact owns a 2016 Mazda cx5. The contact stated that she took her vehicle to a Mazda dealer(ourisman Mazda of rockville 801 rockville pike, rockville, MD 20852 301-424-7800) due to an electrical failure that affected her dashboard, her vehicle's sensors and her home screen. The dealer informed her that a certain console that controls the electrical system needed to be updated and that the part would be covered under warranty. The contact was also informed that the parts are not available for the remedy and that she would be informed when the parts were available. The vehicle had been in the dealer's possession for almost two months. The contact had not received a loaner vehicle due to this matter. The manufacturer had been notified of the issue and were apologetic to the contact for the inconvenience. The contact was informed that they are investigating the matter; the contact filed an internal complaint with the manufacturer. The vehicle had not been repaired. The failure mileage was unknown. Jo.

Vehicle's infotainment/navigation system froze up. When in operation the screen just blinks on and off. Upon bringing vehicle into dealership we were told that the item is backordered as there are so many problems with the systems they have no time frame to get this problem fixed. Upon research on line it also appears many others are sharing their same challenges with systems that do not work.

Electric parking break (epb) warning light start blinking after the release of the brake. I lived in a warm tropical weather. In my understanding this function works on cold weather. Problem persists intermittently. If vehicle turned off, problem "disappears" but appears again when the break button was released. Weeks later the car started to activate the Smart city break alarm when moving in my neighborhood and in a city street with no reason, suddenly, and bringing a safety issue. Also started to make strange noises related to the brake, similar when the brakes or pads get wet and making the car forced to be moved when pushing the accelerator pedal, making the vehicle difficult to move, no matter break is released and turning it slow and vague. An electronic diagnostic report was made and shows the following codes : code c2005 (electric park brake motor gear unit (rh) circuit malfunction code c112a (incorrect electric parking brake motor gear unit position) code c2006 (electric parking brake motor gear unit (lh) circuit malfunction.

I had the car started and turned the headlights on and the car stopped. Did several times shutting off and turning off. All of the lights on the panel flickers. After several times every thing back to normal. After about 2 months it happened again. I tried it several times again and I even decided to try and drive and turn the lights on while driving and the car stopped. Went home stopped at my mailbox to get the mail. Turned car off, back on, lights a flashing, engine light came on and stayed on, drove into my driveway. Turned car off and back on a few more times. Finally was working ok. And it has been a couple of weeks since. Afraid to be driving the car at night though.

Daytime running light on driver's side was replaced in Dec 2017 when the vehicle had 14,000 miles. Now the daytime running light on the passenger's is burnt out. The dealer wants $1,200 to replace it. I thought led is supposed to last "forever". Also, the auto bright doesn't work. Dealer wants to $100 to troubleshoot.

Radio start and few seconds later it shuts down completely.

Ebrake would not disengage on the Mazda Cx-5 2016 gt with city brake and electronic e-brake at 36,100 miles during various parking locations scenarios. Vehicle would start normally at push of start button but the e-brake light would stay on in the flashing mode. Turn engine off/restarting would resolve the problem temporarily just to return to the same issue at random parking locations. Dealership suggested a replacement battery main 12 volt battery for $185+tax+installation. Battery replacement suggested based on a claim of low voltage measured at the e-brake switch located on the center console. There was no other solutions provided by the dealership for further testing/isolation of issue priir making a payment, to include confirmation that in fact the battery is the culprit. Utilizing an alternate/test battery could be a temporary testing solution. Payments were made as requested and the issue of the flashing e-brake light flashing/e-brake not disengaging is less apparent with 2 incidents 1 month after battery replacement. Incidents observed while in covered/uncovered parking scenarios, outside temperature oscillate from 75 to 92 f. Vehicle rear brakes were replaced under 5000 miles by dealership due to noises and premature wear. Vehicle also has a Mazda remote start system installed by dealership with a history of electrical failure of the a/c compressor. Documentation available for review.

Drl is not working properly. Driver side completely run out, passenger side - dimmed and flickering permanently. Smart city brake support system is disabled and not working as well as adaptive high beam headlights.