general problems of the 2016 Mazda CX-5 - part 2

55 problems related to electrical system have been reported for the 2016 Mazda CX-5. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2016 Mazda CX-5 based on all problems reported for the 2016 CX-5.

36 Electrical System problem

Failure Date: 08/15/2018

Passenger's side led daytime running light failure. I had the headlamp assembly replaced under warranty for the same issue previously. Vehicle has 32xxx miles now and the same led drl light failed again. , I have yet to take it to the dealer (noticed it today).

37 Electrical System problem

Failure Date: 07/13/2018

Led daytime running light on passenger-side headlight flickers and is very dim. On a few occasions, the driver of vehicle in front stated that it looked as if my headlight was out as well. Vehicle is only 3-years old. Mileage should not affect electiral led components. Drl's or headlights are required during adverse weather conditions or when operating the windshield wipers.

38 Electrical System problem

Failure Date: 05/18/2018

While on a recent highway road trip, my 2016 Mazda Cx-5's driver side daytime running led lights, which come equipped with the technology package, stopped illuminating properly. The daytime running lamp led lights in question will flicker or not illuminate at all. I found this to be a safety issue as daytime running lights are equipped on vehicles to enhance visibility and safety. A flickering daytime running lamp can cause serious safety concerns resulting in distracted driving related collisions. Mazda advertised these specific headlamps as being a long lasting and providing enhanced safety as they adapt to changing roadway conditions. Upon conducting independent research into the drl (daytime running lamp), it was learned that many other owners of the 2016 Mazda Cx-5, with the technology package / led headlamps, have been experiencing this issue almost as soon as the basic factory warranty expires. It was then learned the average cost to get this situation remedied would result in having to pay almost $1500 - $2000 to get the whole headlamp unit replaced. Research on the NHTSA website revealed a faulty gasket at the base of the headlamp unit which caused moisture/gas to develop on the interior of the headlamp lens, this is also present on this vehicle. I feel this could potentially be causing the headlamp drl to malfunction due to a moisture build up, or the unit is all together defective for a certain grouping of Cx-5's with this headlamp assembly I feel a recall investigation should be conducted to determine the source of the malfunction. I feel this is a significant issue as it was learned there was a recent national back order for these headlamps, I find that suspicious if they were to be in proper working order.

39 Electrical System problem

Failure Date: 04/19/2018

Passanger side day time running headlights began flickering for about a month and then simply went out. This car is brand new within the past year and a half and is absolutely ridiculous. The dealership had to replace the full headlamp unit as it is led and Mazda knowingly installed these faulty headlamps. I have seen hundreds of other documented cases of this issue on the internet.

40 Electrical System problem

Failure Date: 01/07/2018

The automatic locking does not always work. I agree with complaints 1090985 and 10885776 in that it seems to be fine 90% of the time, which lulls you into a false sense of security. Now, I make sure that he lights flash as I walk away. I had turned off the chirp because it disturbs the peace, but may turn it back on, since walking away and looking back also has its risks. I could be walking away too quickly sometimes or something else in my pocket may be shielding the key fob, but if others are also experiencing this problem, maybe it is not a user issue. Perhaps the owner's manual should mention these possibilities, if they indeed are the cause of the problem. An unlocked car is a serious security risk.

41 Electrical System problem

Failure Date: 10/16/2017

On 07/28/2017, air bag light on instrument cluster began to flash while driving also the passenger side was occupied. Lasted until vehicle was turned off. Mazda dealer found code b00a0 for passenger occupant detection system. They reset the code and tested air bag system, they stated that all systems pass test. On 10/16/2017, air bag light on instrument cluster began to flash and the warning beeping start up while driving also the passenger side was not occupied. I considered this is a serious safety issue and need to be reported. I recorded videos.

42 Electrical System problem

Failure Date: 09/29/2017

First occurred on 9/29/2017 and more often after 2/3/18 battery drains, no start have had the vehicle battery jumped 5-6 times, replaced battery same occurrences, have taken battery to be charged twice. Further inspection a week later on battery and a draw test 1, came back good. Couple of weeks battery had drained again. No start noticeable signs of drain. Airbag light on and off, have had it serviced previously. Heat and a/c not projecting like normal. Stains on windshield. Design error there is no key entry on trunk when car malfunctions. Dashboard and/or display screen will occasionally stay on when car turns off. Driver window rattles. Command switches for display screen replaced still sticking. Seat belt has scared stomach.

43 Electrical System problem

Failure Date: 08/10/2017

Infotainment system reboots numerous times after engine is started and continues while the vehicle is in gear. During reboot cycle, radio, navigation, and other functions of the infotainment system are unavailable. System may reboot anywhere between 1 and 10 times before the system stabilizes. This has been an on-going, daily occurrence, can occur multiple times in a day, and began 2 months after vehicle delivery.

44 Electrical System problem

Failure Date: 07/15/2017

Parked by the curb at the ft. Lauderdale International airport. I put the car in park and left the car idling with the air-conditioning running. As it was 95 degrees and about 100 at around 8:00 am. There was a shuttle van parked by the curb about 11 feet in front of me. I had to exit my car to talk to the driver in the car behind me. I walked to the car behind me and started talking to the driver. I glanced back at my Mazda cx5 and it started rolling forward. I ran up to the car and got the door open and stepped on the brake. The brakes did not engage. I repeated stepping on the brake several times and the car would not stop. I got in the drivers seat to shift the car into reverse and keep my foot on the brake pedal. The car would not shift into reverse. And by this time the Mazda had pinned to the shuttle van a lady who was trying to unload her luggage. On the sixth attempt to shift into reverse the shifter finally moved into reverse and by standers came to the aid of the lady that had been pinned to the shuttle van. Airport security and the broward county police took the statements. The lady retrieving her baggage declined medical attention. When I checked to see what the police were reporting they did not acknowledge that I was attempting to stop a runaway vehicle. The report said that I failed to put the car in park and left it in drive. It is not possible to get out of a car that is idling and in gear without the car moving forward or backward before you can even get all the way out of the car. This incident happened about mid July in 2017. Near the end of June this year while in my driveway I left the car idling and in park, exited the car walking to the rear of the car and it dropped into reverse. Got back in the car and shut off the engine. July 2017 the local Mazda dealer inspected the vehicle and could not find as problem. Not unlikely with an intermittent electrical anomaly. There were no prior warning lamps in either incident.

45 Electrical System problem

Failure Date: 06/04/2017

Liftgate wouldn't unlock sometimes and the car was stationary.

46 Electrical System problem

Failure Date: 02/09/2017

Parked my car. Open up drivers door , radio and dash lights came on. Standing on driveway now push button to turn off radio and dash. Everything came back on. Did it three times and on the third time vehicle started to roll backwards. Had to curly on the floor bard and door wide open. Vehicle gaining speed, engine off, look at gear shift saying it's in park still. I had to jump out of vehicle because I thought I was going to die. Neighbor came to help me out and called 911 who sent an ambulance and police. Paramedics attended to my needs and rushed me to the hospital. Police ask the neighbors if someone was inside the vehicle and they said no. Police report shows vehicle still in park. Vehicle hit a tree and high center on a pge electrical box. Now vehicle is at a dealership who told my father under the table they were able to duplicate concerns but will not note it on the repair order. They looked at sensors and know codes appeared. Once my father mention he worked at a dealership they mention that I must have had the vehicle in reverse. If I stand outside of the vehicle and for a good minute to two minutes and it showed in park the whole time, there is something electrical going wrong with the vehicle. If you google radio is staying on when vehicle is shut off regarding these make and model there are several cases of this happening. People say they have to slam the vehicle into park to get the radio to work. Some people had a brake sensor replace which finally fixed the concern.

47 Electrical System problem

Failure Date: 01/10/2017

The gps installed in this auto frequently doesn't work. Often when it boots up, but also often it loses location while driving. You can detect this if it puts you into an absurd place, like the middle of the ocean. But often it puts you on a road where you aren't. This is definitely a safety problem. Dealer cannot fix.

48 Electrical System problem

Failure Date: 12/11/2016

I was involved in an accident in December 2016. I hit the side of another vechile and my passenger front by the tire was damaged. The passenger side airbag came out which it should not have due to the minimal damage to of the car. I will attach the estimate to this complaint. Since this was around the holidays I knew my car would be delayed. This was by far the worst expierence I have dealt with for a month and half and today I realized Mazda's negligence played a huge role with expense and stress of my car. I have never received notice about a recall on the side passenger air bag. I think madza should be responible for paying the damages of my airbag coming out and also the labor, time and rental expenses for the delay of my car. I can not believe I'm finding out 4 months later that their was a recall. If I knew this I would of had Mazda fix my car to begin with instead of going through so much stress. The delay of my car being fixed was due to the fact the auto shop could not fix my passenger airbag light and had to have the adjuster come back out to look at it. They also needed to get the technician to come out to help the program and they just couldn't figure it out. Once they figured it out my air/heat wasn't coming on, none of the interior lights would work. This caused me to go back to the auto body shop for another day without my car with a rental. I blamed geico and the auto body shop but Mazda is responible. I spent so much money on this process. I'm very dissappointed.

49 Electrical System problem

Failure Date: 12/10/2016

While driving the vehicle, the infotainment system abruptly turned off. Shortly thereafter and immediately after activating the turn signal the car stalled. The vehicle seemed to have completely turned off and coasted to a stop. The car then restarted and the check engine light was on.

50 Electrical System problem

Failure Date: 09/01/2016

2016 Mazda Cx-5. Consumer writes in regards to power steering failure, brake system failure and other electrical system failures. The consumer stated she experienced catastrophic electrical failure twice within two months and the dealer had no idea how to fix it. The failure caused issues with the power steering, and brakes. Also, the warning lights on the dashboard flashed.

51 Electrical System problem

Failure Date: 08/01/2016

Body: about one month after I purchased the vehicle, the paint became brittle. There is a large rock chip, scratches on the hood, and chips on the door. Electrical: the seat heater on the driver's side turns on intermittently without the power being turned on. Transmission: the rmss continue to increase when I take my foot off of the gas at high speeds (interstate). I do not have the cruise control on. They rev about 10,000 and then come back down.

52 Electrical System problem

Failure Date: 01/05/2016

The car has about 6300 miles on it and we bought it new. While driving on the highway, early January 2016, the car "infotainment" system shut off and restarted itself. This includes navigation, bluetooth (music, phone etc) and the overall car monitoring system. It happened about 4 times during a 45 minute commute. It has happened a few times previously but only once per trip, perhaps due to shorter trips. It does not have any discernible pattern. It is concerning if it is an electrical problem, as the whole car is basically electronic, including steering! (no steering fluid for example, all electric) it is going to the dealer to be checked out this week. I can see the navigation shutting down in the middle of a trip also being a problem, especially if it's the main form of guidance.

53 Electrical System problem

Failure Date: 12/19/2015

The transmission needed to be replaced after 1,525 miles. Today, after 1,600 miles the driver's window automatic up/down function stopped working.

54 Electrical System problem

Failure Date: 11/19/2015

Seat heater not working properly from date of purchase 9/25/15. Part arrived from japan installed 11/9/15. 3 hrs later console panel stopped working while driving 30 mph, could not load radio stations, blue tooth, maintenance screen - just error message. Next morning it was working but seat heater still not warm so back to garage. At garage electrical tested ok. Garage states seats as warm as it is supposed to be. Bought 2 Mazdas at same time and other car cx-3 heater is very warm. And heats quickly. Now we have to wait for the electrical to go again then take it back in. Got in car and found cap to the shifting lever was sitting on seat with obvious pry marks , garage says it wasn't taken off. They said they would have to order entire shift lever to replace it.

55 Electrical System problem

Failure Date: 08/29/2015

Entertainment system can never be turned off and remains on at all times. The devices like the cd player if a cd is inserted always is in operation and may cause unnecessary ware of the device and results in unsafe distractions which the vehicle is in operation. Mazda only has offered one solution, to turn the volume down or place the system in mute; however, this is reset when a vehicle restart is done and the entertainment system is again initiated. Turning the volume off or muting of the system is distractive to the driver which can be a very serious safety concern since the system is always on. Possible issues with non-required systems that are always in operation which can never be turned off by the operator is a consider a safety concern. This issue should be considered for a recall status since there is no solution from the manufacturer.



CX-5 Service Bulletins