Table 1 shows one common equipment related problems of the 2012 Mazda CX9.
| Problem Category | Number of Problems |
|---|---|
| Equipment problems |
Vehicle completely shuts off while driving making it hard to turn the steering wheel and apply brakes. Vehicle is able to be turned back on shortly after. Does this randomly. Probably 2 x within a 3-6 month period.
The passenger automatic window motor and control stopped working. The car was moving on a highway when it stopped working.
The sunroof on my 2012 Mazda cx-9 spontaneously exploded as it was just sitting in the driveway. No one was near the car or driving it. There was a loud "boom"'and the sunroof looks like it exploded outwards.
Brake booster failed while driving causing break ability to fail completely. Car could not stop. Really dangerous situation.
I received a recall letter on 6/2016 and called in to schedule or remedy the problem on 07/18/2016, I told the part would be ordered. Called back on 9/20/2016 part was not ordered because person in charge of doing so was fired. They told me that the part would be ordered again and that I would be contacted. Again, I contacted Mazda on 10/2016 and again they told me that the part was inaccurately ordered and that they would call me once it was reordered and received. I have not received a call from Mazda and am very tired of getting the run around. I need to remedy this issue.
We have noticed the difficulty in depressing the brake pad along with the hissing noise over the past 1 month and it has progressively became stronger. Initially you brush it off thinking you are imagining it. Today on a hill there was an accident so traffic was barely moving, I started to leave more and more distance with the vehicle in front of me as it was becoming increasingly difficult to depress the brakes. Finally I hear a strange noise and then complete quiet and my teenage daughter notices too and as I release the brake to move I realize the car engine had died (the engine has never given any indication of issues before) but the engine dash lights weren't on indicating there was not power which of course means no power steering either, a quick shift to n and restart and all is fine the rest of the way home. The hissing noise and difficult depression continued however while on the hill when I did press hard enough for the brakes to respond they did so as though bypassing the anti-lock system as they would jolt into the stop. Very concerning as the distance to stop has increased, what if a person walked in front of me much less if I'm on the freeway and come upon a sudden need to stop. But here it is a Saturday evening and how and when can I deal with an obvious safety issue that clearly is repeated. I wonder how many out there have not taken the time to report, have spent much on repairs or simply traded in their vehicle to come in to the hands of some other unsuspecting consumer. Action truly is needed before someone's lives are changed forever.
I experienced unexplained sudden acceleration while stopped at a stop light. At the time of the incident there was one car stopped in front of me and one behind me. From the onset of the incident it took just a very few seconds, probably between two and four, for the engine to rev to an extremely high speed. While this was happenings I could feel the vehicle attempting to move forward forcefully while I was applying the brakes very hard. I shifted into neutral and turned off the ignition. I then shifted into park. I turned the ignition on again and the engine continued to rev at a very high speed. I immediately shut off the engine. I decided to start the vehicle one more time. This time when I turned on the ignition the vehicle ran normally. I cautiously drove it for possibly five miles and parked it where I could have it towed to the dealership. I was asked about floor mats. The original floor mats were in the very back of the vehicle and I had weathertech mats, in the front of the car, which were attached to hooks in the floor holding then in place. The dealership did take the situation very seriously. They did indicated concern about having the vehicle on the road again. They tested the vehicle for any computer codes which might indicate what may have caused the problem and found nothing. They contacted Mazda and at the time that I sold the car back to the dealership they had not heard anything from Mazda.