Table 1 shows three common steering related problems of the 2016 Mazda CX9.
| Problem Category | Number of Problems |
|---|---|
| Power Steering Pump problems | |
| Steering problems | |
| Steering Noise problems |
In 2017, my car shut off two times, without warning, one time at a stop light and again on the highway going 70mph. We were accelerating at the stop light when it shut off and then driving on the highway. Took the car to the dealership and 72 codes came up. They said it was the dvd players (that they sold and installed!!!) that were causing the issue. They supposedly �fixed� the issue. Now in July 2019, the car shut off an additional five times. Three times while driving and twice in a parking lot. We were on a highway again when the car just shut off with no warning, lights on the dash started flashing, and the power steering went out one of the times. My husband had to put it in neutral, coast to the shoulder, come to a complete stop and then attempt to start it each time. Cars were dodging us every time and luckily we weren't hurt. My children were in the vehicle every single time. We had the car towed to the dealership where 68 codes came up. This time they're saying it's the fuel pump and that they can �fix� it, but can't 100% guarantee it won't happen again. We were put in a life threatening situation every time, without warning, after giving the dealership a chance to fix it. The car is under three years old and only has 30,400 miles on it.
1. What component or system failed or malfunctioned, and is it available for inspection upon request? the entire electrical system is malfunctioning. All dashboard service lights (check engine, abs, etc. ) illuminate simultaneously, causing the vehicle to stutter and shut off while driving. The vehicle is available for inspection. 2. How was your safety or the safety of others put at risk? this issue has resulted in a dangerous situation, particularly when the vehicle lost power on the highway with my young children aboard. This sudden loss of control could have led to a severe accident. 3. Has the problem been reproduced or confirmed by a dealer or independent service center? Mazda’s service department has not been able to reproduce the problem despite multiple visits. I have provided video evidence, but no conclusive diagnosis or resolution has been achieved. 4. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? Mazda’s authorized technicians have inspected the vehicle several times, but no substantial action has been taken. The vehicle has not been inspected by police or insurance representatives. 5. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? all dashboard lights come on simultaneously without prior warning. The symptoms have been random and intermittent over the past few months. Given the ongoing risk, I request an immediate replacement of my vehicle. Please confirm receipt of this complaint and provide a plan for replacement. Thank you for your prompt attention.
Vehicle makes a cranking noise when steering at a slow speed meaning when turning, reversing or slowly going over speed bumps it makes a cranking noise its coming from the front of vehicle I don't know if that normal has been like that since I bought the vehicle, it was taken in due to a recent recall couple months ago for the rear same issues with a cranking noise, now it's the front.