Rearview System Braking Problems of Mazda CX9

Mazda has refused to admit and repair a clearly defective screen, affecting visibility of the camera system, navigation, climate controls and infotainment. Pictures attached are several months old and the issue continues to get worse. The dealer says "corporate won't cover it", corporate customer service will not respond to repeated attempts at contact other than a generic "your VIN is not covered". Service alert direct from Mazda and pictures of my screen showing the exact issue are attached. For a $40k+ vehicle with less than 30k miles on it (less than 20k when the issue started), this is unacceptable. Please hold Mazda accountable.

See all problems of the 2018 Mazda CX9 🔎.

"spider cracks" in both the left and right top corners that continue to spread, creating larger blind spots while in reverse. This is an issue that Mazda is aware of and impacts many models from 2014 until 2019. Even though this may not be considered a "safety feature" in it's traditional form, it has become common practice to rely on this feature while reversing the vehicle. Much like additional airbags may not be required, if they are, they should be fixed when they are proven to be faulty. Both the local dealer(roger beasley austin north) and Mazdausa refused to cover the cost of fixing the issue even though they are aware it is faulty. There is even a service notice that was put out by NHTSA that discusses this issue and my model is included, however I have been repeatedly told my VIN # does not qualify.