general problems of the 2012 Mazda MAZDA6

The contact owns a 2012 Mazda Mazda6. The contact stated while driving 55 mph and crossing a bridge, the vehicle stopped unexpectedly after driving over several expansion joints. The contact stated that the vehicle had not stalled. The contact exited the vehicle and noticed that the passenger’s side front wheel was slanted into the wheel well. The contact inspected the wheel well and noticed that the control arm had sheared off at the cross member. The contact stated that prior to the failure, the steering wheel had turned slightly to the right. The contact researched online and related the failure to NHTSA campaign number: 19v323000 (structure, suspension), which included the VIN. The contact stated that the vehicle was towed to a dealer, where the contact was advised that the VIN was included in a recall, and the contact was advised that the vehicle needed to be diagnosed to determine the cause of the failure. The contact stated that the dealer had not diagnosed vehicle in a month. The manufacturer was informed of the failure and advised the contact to work with the dealer. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer and dealer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 188,000.

The contact owns a 2012 Mazda Mazda6. The contact stated while driving 55 mph, the steering wheel began to shake violently, with the low tire pressure warning light illuminated. The contact pulled over to inspect the vehicle and discovered that the front passenger’s side tire had detached from the vehicle. The contact's father was called to the scene and the spare tire was placed on the vehicle. The contact then drove to an independent mechanic where both the front driver’s and front passenger’s side tires were replaced. The manufacturer was notified of the failure and referred the contact to the dealer for assistance. The vehicle was taken to the dealer where a diagnostic test was performed; and the diagnostic test determined that the cross member had corroded and caused the tire failure. The contact was then notified that the vehicle was not covered under NHTSA campaign number: 19v323000 (structure, suspension) and that the warranty on the vehicle had expired. The vehicle remained in the possession of the dealer and was not repaired. The failure mileage was 204,000.