Steering Noise problems of the 2013 Mercedes Benz C300

The contact owns a 2013 mercedes-benz C300. While at a stop light, another vehicle crashed into the rear of the contact's vehicle. The air bag failed to deploy. The contact sustained whiplash that required medical attention. A police report was filed. The contact was able to drive the vehicle. In addition, the contact heard a ticking noise coming from the steering wheel. The steering wheel seized and the power steering warning indicator illuminated. The vehicle was taken to mercedes-benz of s atlanta (3775 royal s pkwy, GA 30349, phone: (470) 819-2400), but the cause of the failure could not be diagnosed. The vehicle was repaired. The VIN was included in NHTSA campaign number: 17v627000 (air bags). The manufacturer was not contacted. The approximate failure mileage was 100,000.