Structure Problems of Mercedes Benz CLA250

The contact owns a 2014 mercedes-benz cla-class. The contact stated that upon approaching the vehicle, she discovered that the driver's side window was shattered. The sunroof was brown, and there was a hole in the dashboard showing the engine. The contact stated that the vehicle had caught fire; however, the fire extinguished on its own. There were no prior warning lights illuminated. There were no reported injuries, air bag deployment, or police report filed. The fire department responded and was present at the scene, and disconnected several wires. The local dealer was not contacted. The manufacturer was not notified of the failure. The failure mileage was unknown.

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The contact owns a 2014 mercedes-benz Cla250. The contact stated while driving 30 mph, the contact briefly lost control of the vehicle, prompting the contact to pull over to the shoulder of the roadway. After a visual inspection, the contact observed excessive rust underneath the rear subframe. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to extended warranty–rear subframe damage code: 35441 47. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was 100,000.

The contact owns a 2017 mercedes-benz Cla250. The contact stated while driving 68-70 mph, the front roof panel separated from the vehicle and flew off. The contact related the failure to NHTSA campaign numbers: 23v854000 (structure) and 21v197000 (structure). The dealer was notified of the failure and informed the contact that the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 134,000.

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The contact owns a 2015 mercedes-benz Cla250. The contact stated while driving 55 mph, there was an abnormal sound coming from the vehicle. There was no warning light illuminated. The contact arrived at his destination and became aware that the roof panel had detached from the vehicle. The vehicle was diagnosed, and it was confirmed that the adhesive used to hold the glass panel was insufficient. The vehicle was not repaired. The manufacturer was made aware of the failure and provided a loaner vehicle and referred the contact to the NHTSA hotline. The failure mileage was approximately 25,000.

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The contact owns a 2014 mercedes-benz Cla250. The contact stated that he noticed that the front panel around the panoramic roof was separating. The contact called a dealer and was told that there was a recall for the panel separation, however his vehicle was not part of the VIN selection. The contact was advised that the recall was NHTSA campaign number: 21v197000 (structure). The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 150,000.

The contact owns a 2014 mercedes-benz Cla250. The contact received notification of NHTSA campaign number: 21v197000 (structure) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The contact stated while driving at an undisclosed speed the adhesion had deteriorated and separated from the front panel. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure however, the contact was informed that remedy was not yet available. The failure mileage was approximate 94,800. VIN tool confirms parts not available.

The contact owns a 2015 mercedes-benz Cla250. The contact received a notification for NHTSA campaign number: 21v197000 (structure) however, the part to do the recall repair was not yet available. The contact stated while driving 75 mph, she heard wind entering the vehicle and became aware that the sunroof had started to detach from the vehicle. The dealer was notified of the failure however, the contact was informed that the part was not yet available. The manufacturer was notified of the recall and provided the same information as the dealer. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 76,000. VIN tool confirms parts not available.

The contact owns a 2016 mercedes-benz Cla250. The contact received notification of NHTSA campaign number: 21v197000 (structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact contacted the dealer but was informed by the dealer that parts were not yet available for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. VIN tool confirms parts not available.

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