Navigational (global Positioning System) Gps Problems of Mercedes Benz E300

The contact owns a 2007 mercedes-benz E300. The contact stated that the navigation /gps voice control sends them to a random location. That location would be mileage away from the original destination. There were no warning indicator lights illuminated. The vehicle was taken to the local dealer where it was diagnosed the unit needed to be replaced. The vehicle was repaired but the failure persisted. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 60,000.

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The vehicle has a known safety defect which has been referred to both the president of Mercedes Benz USA and the chairman of daimler ag (parent of Mercedes Benz USA) in germany. Mb USA has stated that the problem is a third party software error and has refused to accept responsibility for the product. It appears to be a cover-up not dissimilar to the vw issue where management is actively avoiding addressing the problem and won't put its acknowledgement in writing or advise the owners of the vehicle of the issue and its potential life threatening impact. In sum, the gps system in the $60,000+ is not accurate and may give substantially false information, causing a driver to go to places/areas which may be dangerous. The most egregious aspect is that mb thinks it is smarter than everyone, including the regulatory agencies, and are purposefully ignoring the public's safety. This happens when the vehicle is in motion. Multiple photos have been sent to mb and the mb engineers verified the safety problem. Although I have indicated below the September date of the first letter to the president of mbusa, the issue was noticed by me in July 2017, reported to the local dealer in August, confirmed subsequently and is on going.