general problems of the 2006 Mercedes Benz E500

My father and mother were driving back home on the evening of 1/29/25 when all of a sudden they heard a loud pop/explosion and their seat belts tightened. They were traveling at a speed of approximately 35 mph on local roads. There was no accident, collision, or warning signs, but the driver's side airbags, left side of the car, deployed. The message on the odometer said srs restraint system malfunction. The car is a 2006 mercedes E500 with 58,900 miles having one owner and all maintenance performed on time. This is a high safety concern as it could have caused a severe accident and if the front airbags had deployed erroneously, this could have injured my elderly parents. I put a call into mercedes corporate on 1/31/25 at 9:30 am but so far they do not appear to be taking this issue seriously. When my father contacted his local mercedes dealer, they too do not want too deal with the issue.

Tl the contact owns a 2006 mercedes-benz E500. While driving approximately 45 mph, the front driver's side tire struck an object and caused four air bags to deploy. The tire was destroyed on impact, but the vehicle was not damaged at all. There were no injuries. The contact called mercedes-benz of coconut creek at 954-406-1167 (located at 4250 n. State road 7, coconut creek, FL 33073) where the contact was provided with the manufacturer's number and was advised to call the manufacturer. The manufacturer was made aware of the failure and referred the contact to the same dealer where a diagnostic test was performed. The technician diagnosed the vehicle and informed the manufacturer that the vehicle struck an object, which caused the air bags to deploy. The manufacturer informed the contact about the dealer's diagnosis and stated that the repairs would be at the contact's expense. The contact sent pictures of the tire, air bags, and vehicle to the manufacturer; however, that did not change the manufacturer's decision. The vehicle was not repaired. The failure mileage was approximately 86,000. Consumer stated complaint number 11268700 concerning to thousand and six mercedes e 500 after the airbag exploded inside the car this litter from mercedes USA responding to my complain to them what they saying the car impacted something before the airbag exploded.

The manufacturer did not notify me of the recall as a registered owner and the recall expired and they will not cover it.