Table 1 shows one common wheel related problems of the 2017 Mercedes Benz Metris.
| Problem Category | Number of Problems |
|---|---|
| Wheel problems |
I am filing a formal safety complaint regarding my mercedes-benz Metris serviced at mercedes-benz coconut creek (florida) under recall vs2las561 – 9789vmcrc (customer service case #20781216). On February 12th, I delivered the vehicle for recall service. It was returned on February 23rd without the recall properly completed. Invoice no. 328897 – tag t9514 lists replacement of four continental 235/55 r17 tires and installation of four prs sensor repair kits. These items were not installed. The tires were placed in the trunk, and only three used sensors are present; one wheel has no sensor. Additionally, the dealership provided 235/55 r17 tires, while the vehicle is homologated for 225/55 r17. Supplying non-approved tire sizes represents a safety concern. Since purchase (from the same dealership), I have reported tire pressure irregularities and abnormal lateral tire wear. During the most recent service, no tire rotation was performed despite documented uneven wear. Two weeks prior to the recall visit, I experienced a highway tire blowout while traveling with my family. When attempting to install the spare tire, I discovered the wheel lock removal key had been removed during a prior mercedes service and not returned. I was unable to change the tire and required roadside assistance. The lug bolts had to be forcibly removed by an external shop, potentially damaging wheel components. The dealership has not properly resolved these safety-related issues. I do not feel safe operating this vehicle under current conditions. I request investigation into: • recall execution compliance • tire size compliance with vehicle specifications • improper documentation of uninstalled parts • removal of required emergency equipment (wheel lock key) these issues present potential safety risks to vehicle occupants and other road users. Thanks.
Safety inspection of tires are showing abnormal and rapid tread wear focused on the outside facing section of tread on all four tires. While the section of tread on the inside facing section is near factory new. The vehicle was bought factory new and this is on the original set of tires. Mileage at this time is still below 25,000 as it is driven sparingly. Despite that all four corners exhibit rapid and uneven wear of the tread indicating an alignment issue from the factory. The vehicle has never been in any colision nor curbed even once. Owner research on various Metris forums show this is not an isolated issue. Many point to an error in factory parameters regarding camber as well as a excessive toe in.
~tl-the contact owns a 2017 Mercedes Benz Metris equipped with hankook tires, tireline ventus s1 noble 2, tire size 225/55/r17, dot # 5mkc1ah0316. . The contact stated that the tires were just rotated and was driving at 75 mph and the front driver's side tire blew up from from inside out. Ward. The contact pulled over along the leftside median lanee on the highway. The contact then had to pull over the right side of the highway with the assistance of her towing service. The damaged tire was replaced on the side of the road and then the contact drove the tire to the vehicle dealer rbm of atlanta 7640 roswell rd, atlanta, GA 30350 (770) 390-0700 who confirmed it was tire malfunction not from hitting a foreign object. The contact had all four tires replaced by the dealer. The tire dealer manufacturer was called by the contact and had pictures of the damaged tire sent to them. The contact currently has all four hankook tires in her possession. The tire failure mileage and the vehicle failure mileage was 22,000. Tf.
Uneven tread wear of left front tire. (corporate claims my vehicle is not affected since the technical service bulletin is not pulled up by my VIN, but my tire proves otherwise. ).
The tires have worn out to the metal after 5000 miles as the alignment was per the service tech - sent out incorrectly at the factory- the vehicle was kept for over 30 days. . Judging from user forums this seems to be happening on a frequent basis.