Headlights problems of the 2005 Mercury Grand Marquis - part 1

The contact owns a 2005 Mercury Grand Marquis. The contact stated while driving 45 mph, the headlights fluctuated off and on without warning. The vehicle was taken to an independent mechanic who stated that the vehicle had experienced the failure listed in NHTSA campaign number: 15v861000 (exterior lighting) and referred the contact to the dealer. The dealer was contacted and stated that the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 81,000.

The headlights have failed due to defective light control module. This failure is noted as Ford recall # 15s39, dated April 14,2017. Ford customer service rep says vehicle not included but did not provide information about recall #. Cannot drive car at night, except to pull lever for bright light toward me (driver).

I purchased a 05 Mercury Grand Marquis and had issues with the headlights going out while driving at night. I seen that there was a recall on this issue for my vehicle but when I called the Ford dealer they said my car wasn't registered for a recall. They said I would have to pay $135 for a diagnostic test and leave my car for 24 hours. No one was able to inform me why my specific vehicle was excluded from the recall. If I'm telling them that I'm having a problem that they clearly know about why are they charging me to fix it?.

Headlight module went out 12-10-2016, brought car to spring hill Ford (dealer) dundee IL. Car was under new recall but the dealer did not have the newly designed part yet so they put in the same defective part and told me they would call me when the new parts become available. They never did despite months of me calling them. Now the old design part is acting up again but in 2016 the dealer reported my car as having the recall fixed, which was untrue. My car should never have had been marked down as having the recall fixed. I still have the same old defective part in my car. Ford should redo their paperwork and have this recall properly marked as not fixed. I spoke to Ford 800-392-3673 this morning and the foreigner on the phone just wasn't getting it.

Came out it was dark I just started the car up and I had no headlights are my friends follow me to my house without lights.

The lighting control module (lcm) of my son's 2005 Mercury Grand Marquis malfunctioned while he was driving home at night causing his interior, headlights, and other controls to shut off causing a dangerous situation on an open highway. After checking with several dealers, apparently his Mercury is one of the few of the 313,000 recalled vehicles that do not qualify for recall repair of the lighting control module (lcm). Frankly, due to the safety concerns and near disaster of the failure of his headlights Ford motor company and / or NHTSA needs to expand the number of Ford / Mercury vehicles that should come under this recall (15s39) this is necessary because his loss of headlights could have led to a crash. Right now, the dealers are asking for $125 service fee just to diagnose and anywhere from $480 to $600 for parts and labor. I feel that because of the similar nature of the failure of the lcm that the recall should be expanding to cover his VIN and the lcm be replaced free of charge.

Replaced the lcm in October 2014 per recall. Replacement lcm has failed also. Dpatrick Ford, evansville indiana wants to charge $700. 00 to install a bypass wiring part. Headlights fail to come on or stay on. Hold high beam flash to see at night.

The lighting control module is defective. We have no headlights. The dealer replaced a general electric module, part #5w7z13c788ac in 2014 when we brought the car to NJ from NY after my husband's father passed away. They were supposed to replace the lighting control module but said it was a "similar part". The headlights flickered at that time. Now, the headlights are completely out and our mechanic said its covered under recall 15s39. Winner Ford said our vehicle is not covered under 15s39 recall. Ford said our vehicle is not covered under the recall 15s39 but we should pay for the replacement of the lighting control module and keep the receipts. This is a safety issue that should be covered under the recall and winner Ford and Ford manufacturers are refusing despite the defective vehicle. We drove 60 miles without headlights! the vehicle only has 75,000 miles and should not be without headlights. We shouldn't have to pay $1,500 to replace a lighting control module that is part of a recall both in 2014 and in 2017. Can someone please investigate and advise us. (267-977-6420 or 267-977-1396 - carol & charles brotstein).

2005 Mercury Grand Marquis. Consumer writes in regards to head light failure.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that several years ago while driving at night at an undisclosed speed, the headlights became inoperable. The contact was able to restart the vehicle and the headlights resumed normal operation. The contact took the vehicle to a dealer and had the headlights serviced under a customer satisfaction program. Recently, the contact stated while driving 55 mph, the headlights became inoperable without warning. The contact was forced to use the hazard lights after multiple attempts to restart the headlights had failed. The contact coasted the vehicle to the nearest gas station and upon arrival the headlights began to operate. The vehicle was taken back to the dealer where he was given an estimate for the repair. The manufacturer was also notified of the failure but offered no assistance. The vehicle had yet to be repaired. The failure mileage was approximately 93,000.

My headlights go off by themselves while driving at night. I went online to see what the issue maybe and saw that there was a recall for headlights lcm issue. This is very dangerous, especially at night and it is pitch dark and your headlights decide to go out. I tapped under the dash above the pedals and they came back on, but went back off after a few minutes so I drove the rest of the way home with my high beams on. I never received a recall notice and want to know how I can have this recall fixed ASAP since it's a man. Fact. Issue. . . . .

On 12-7-2016 I was told by fremont Ford in fremont CA that they would not be able to fix my headlight problem -- a factory recall item -- until March 2017 at the earliest because the part would not be available from Ford until then. The headlights won't stay on. I can't drive at night or in the rain (headlights required in the rain in CA). Unacceptable.

My headlights failed. Ross tire and service performed diagnostic service. Informed me of need for lighting control module replacement that could be done for free at a Ford dealership because of a recall. Ford never sent me a recall notice! I was minutes away from being on the I-10 atchafalya basin bridge which has no shoulder or lighting! the dealership in lafayette fixed my car free of charge however Ford has failed to cover the cost of the diagnostics done for me at ross's tire and service. I was on a city street when my lights failed on my way to I-10. I have documentation.

The contact owns a 2005 Mercury Grand Marquis. While driving, the driver and passenger side headlights and all of the interior lighting flickered on and off. The vehicle was taken to gray-daniels Ford Lincoln (201 octavia dr, brandon, ms 39042 (601) 825-2801) where it was diagnosed that the headlight control module needed to be replaced. The vehicle was repaired, but the failure recurred. The vehicle was taken to marshall Ford CO inc. (14843 hwy. 16 west, philadelphia, ms 39350 (601) 774-9222) where the vehicle was currently located, but had not been diagnosed or repaired. The manufacturer was notified of the failure and confirmed that the parts were not available for the repair. The approximate failure mileage was 150,146.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that the headlamps flickered when operating the vehicle. The contact replaced the bulbs for the headlights; however, the failure recurred. The vehicle was taken to an independent mechanic where it was diagnosed that the lighting control module failed and needed to be replaced. The vehicle was not repaired. The contact referenced NHTSA campaign number: 15v861000 (exterior lighting); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 105,000.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that the headlights failed intermittently without warning. The contact received notification of NHTSA campaign number: 15v861000 (exterior lighting); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

You allowed Ford an entire year to get replacement parts for headlights that go out at night! meanwhile people are being killed because of this defect. Trump should fire every one of you - at least we wouldn't be paying for you to not protect the public while catering to the very companies your mission specifies you are to see to it they do not harm the public.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that the headlights became inoperable intermittently without warning. The contact mentioned that the high beams had to be activated to drive. The vehicle was not diagnosed or repaired. The contact received notification for NHTSA campaign number: 15v861000 (exterior lighting) however, the part for the recall repair was unavailable. The contact stated the manufacturer exceeded a reasonable amount of time for the recall repair. The approximate failure mileage was 82,000. The manufacturer was not made aware of the failure. Parts distribution disconnect.

Tl-the contact owns a 2005 Grand Marquis. The contact stated while driving 15 mph, the headlight flash intermitently. The vehicle was taken a dealer and it was diagnosed that the lighting control module needed to be repaired. The manufacturer was notified of the issue. The failure mileage was 50,000. Ad.

Previously shows an open recall from Dec. 2016 for cracking solder on headlights going into the circuit board. Needs a solution to correct safety issue.

Both low beam headlights went out at the same time and won't come back on. The high beam "flash to pass" works but I don't want to "blind" any on-coming traffic, so I will not drive at night until this problem is repaired !.

The contact owns a 2005 Mercury Grand Marquis. While driving 55 mph, the headlights failed without warning. The contact stated that the vehicle had to be driven with the high beams activated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 114,000.

The contact owns a 2005 Mercury Grand Marquis. While driving at an unknown speed at night, the high and low beam headlights suddenly stopped working. There were no warning indicators illuminated. The failure recurred several times during the same night. The vehicle was not repaired. The manufacturer was not notified. The VIN and failure mileage were unknown.

I was driving down the road and all of a sudden my headlights went out. The only way the headlights works if I hold the high beam pass lever towards me.

I was driving along on a back country road with no moon or visible lights of any kind at 55mph when I lost all headlights, low beam and high beam did not work.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that while driving 20 mph, the headlights failed without warning. The contact had to turn off and restart the vehicle in order for the headlights to resume normal function. The failure recurred on numerous occasion. The vehicle was taken to the dealer. The technician diagnosed that the lighting module needed to be replaced. The vehicle was not repaired. The contact stated that the lighting module had been repaired previously under an unknown manufacturer's recall. The manufacturer was notified of the failure. The approximate failure mileage was 93,300.

2005 Mercury Grand Marquis. Consumer writes in regards to the lighting control module issues. The consumer stated failure of the lighting control module, cause the headlights to go out without warning. The only way to turn them back on, was to reach under the dashboard and tap the affected module which worked sometimes and sometimes it didn't. The part was ordered on November 6, 2014. However, the dealer had no idea when the ship would be for the part.

Tl- the contact owns a 2005 Mercury Grand Marquis. The contact stated that while driving at night, the low beam headlights suddenly failed. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 113,000. Djr.

This is a complaint on Ford motor CO. We received a letter for a recall in April, for the lighting control module. Not long after, the headlights went out. Nothing could get them back on. We took the vehicle to the dealer. The stated they did not have the part. That was over two months ago. The dealer still does not have the part. So the car has been sitting there for that length of time. We could not take a chance of driving it without any lights. How can the dealer get the part from CO? it is ridiculous to send out a recall letter and then not supply the part. . . . Updated 10/22/14.

Headlights suddenly went out while driving on interstate highway at night. I had received a "customer satisfaction program" recall from Ford motor company in April of this year advising that the "lighting control module" (lcm) could fail causing the loss of headlights. I took my car to the local dealership the next day. The car was examined, the defect was acknowledged, and the replacement lcm was ordered. It has now been well over two months since the lcm was ordered. The dealership claims that the supply of the lcm is short due to the massive number of defects. I have pleaded for relief by emailing Ford but they have not seen fit to even respond to my communication. It is beyond my comprehension how any prudent person, corporation, or administration could categorize losing the headlights as anything other than a safety issue! it is for this reason that little action is being taken to correct this potentially fatal situation.

All headlights and parking lights shut off without warning while driving at night in the darkest part of the road. It happens when the lights are set on automatic, and when they are set on manual. There was only a ditch on either side of the road (no shoulder) and no street lights. . . . Scary!!!!!.

Failed lamp control module, headlights fail to work, only high beams work when lever is held in flash position. Ford issued an extended warranty program 14no1 in the spring of 2104 for just this part for 15 years or 250,000 miles. No replacement parts are available in the USA. The dealer says they have a waiting list that goes back six months. Have talked to regional managers in dearborn, mich. All say they have no idea of a shipping date, much less a delivery date, from supplier. Won't indicate how many vehicles are effected, but has to be many due to extended warranty program. Their solution is if the lights don't come on or go out while driving is to hit under the dash to the right of the steering column and they should come on. This means there are cars on the road that people are driving during daylight hours knowing that their cars headlights are not working correctly, but no parts available from Ford to honor warranty. This means that cars are being used that may not be legal to drive in the rain (most states have headlight on if raining law) and also will not pass state inspection. I understand that parts are not always readily available, but should be available in several days. If this is a known problem, why are there no parts? no other help or loaner vehicle program is available.

Tl-the contact owns a 2005 Mercury Grand Marquis. The contact stated that the head light have malfunctioned. The entire head light system failed to operate. The vehicle was taken to the dealer for a diagnostic testing who stated that a headlight control module was need to repair the vehicle. However the vehicle was not repaired due to parts not being available. The manufacturer was notified of the failure. The approximate failure mileage was 62000. Rg.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that the headlights and high beams became inoperable. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 55,000. The VIN was not available.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that the low beams failed. The vehicle was taken to an authorized dealer, who diagnosed that the lighting control module needed to be replaced. The vehicle was not repaired. The dealer was unable to indicate a specific timeframe for when the parts would become available. The manufacturer was notified of the failure. The approximate failure mileage was 66,836.