general problems of the 2009 Mercury Grand Marquis

About a month ago I contacted beechmont Ford (600 ohio pike cincinnati, ohio 45245) in reference to manufacturer recall number # 13s08 NHTSA recall number # 13v385000. I've wrote them three time and they have not responded. A week ago I chatted with fords hotline and they said they would do what they could. I've heard nothing back. Where do I go from here?.

On October 31, 2013 I received a recall notice for this vehicle: ref: NHTSA safety recall 13v385. I contacted the dealer where we originally purchased the vehicle; [xxx] @ madison county Ford in richmond, ky 40475 on November 6, 2013 and told him I had received the notice. He told me that the parts had not arrived yet. On December 1, I called again and was told the parts had not arrived yet, to call back on December 15. On December 15, I called again and was told the parts had not arrived yet. Today I called nick @ madison county Ford again and he said the parts had not arrived yet and he had no idea when they would. He was very curt with me. Next Sunday, January 12, I have to make a long distance trip in this vehicle and I am very concerned with the safety. I told him and he said what do you want me to do about it. I am not happy. I need your assistance on this matter. Please. Information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

The contact owns a 2009 Mercury Grand Marquis. The contact received NHTSA campaign id number 13v385000 (steering) however, the contact was unable to have the vehicle serviced under the recall due to the required part not being available for the repair. The manufacturer was not notified of the problem. The contact did not experience a failure.