Transmission Fluid Leaking problems of the 2009 Mercury Mariner

Transmission fluid leaking from left hand halfshaft seal on my automatic transmission. Took into shop to have it diagnosed, found out something is wrong with the bearings do to low fluid. Then I find out there is a service kit available for this seal issue, however we have not received any notice of such service kit being available. I'd like to know who is going to cover the $2500 its going to cost to have my transmission fixed as opposed to a few hundred dollars it should have cost me had I been aware of this service kit.

My car 2009 Mercury Mariner premier, has been slipping (tach goes up but my speed does not) since I bought the car 2-3 years ago. There is now about 56,000 miles on the car. It has been a cold winter, and when I start the car and it is cold, I have been seeing a little pool of oil like substance, and when I back up, there is a line of it. It then seems to stabilize and stop. One day I was using the car cold, and the tack went up, but I couldn't go any faster, or upshift. I took it to the garage, and they said: 6f35 transmission - fluid leak - seal - left side halfshaft. The garage pointed out that this is an ongoing problem with my year Mercury Mariner, and also the fusion, milan, and escape. The garage said there will probably be a recall on this problem. I can make a copy of the bill and send it. This is a dangerous problem, and the wheel could fall off. Please let me know if I can be compensated for this ongoeing problem with my Ford Mercury Mariner, and other Ford models. Thank you [xxx] information redacted pursuant to the freedom of information act (foia), 5 u. S. C. 552(b)(6).

Tl-the contact owns a 2009 Mercury Mariner. The contact stated while driving 65 mph there was a noise coming from the engine. The vehicle was then taken to a mechanic shop who inspected the engine and notice there was no transmission fuel. He informed her the seal from the transmission was leaking fuel and referred her to a transmission auto shop. The vehicle was then taken to the transmission shop who informed her they needed to do an overhaul and to rebuild the transmission. The vehicle was now being repaired a cost to the contact. The dealer was not notified. The manufacturer was notified who stated there was no recall only a TSB NHTSA item number: 10039137: power train: automatic transmission summary: Ford: the transmission may leak fluid from a seal. 2009-2010 escape/mariner. They offered no other assistance. The failure mileage was 76,000. Mw.