Table 1 shows one common steering related problems of the 2004 Mercury Marquis.
| Problem Category | Number of Problems |
|---|---|
| Steering problems |
There were 355,000 recalls #14v704000, 13v385000 for 205-2011 Mercury grand Marquise but does not include 2004 Marquise, however, my Marquise according to my mechanic says the issue with my car is the same. There are over 50 complaints pertaining to 2004 grand Marquise. Ford says my car does not appear to be on recall list however it should be because my 2004 Mercury grand Marquise has the same exact issue as the 2005-2011s. This is a safety issue and it should immediately be addressed, Ford has not identified my vehicle even though 2004's was the year these cars were built.
Tried to steer and steering wheel would not turn. It felt like the steering wheel locked. What if it happened on the highway at a high speed?????.
The contact owns a 2004 Mercury Marquis. The contact stated that the steering wheel would not return to center. The vehicle was not taken for inspection or repairs. The manufacturer was contacted about the failure. The failure mileage was 63,500 and the current mileage was 64,300. The VIN was not available.
Lower intermediate steering shaft became corroded at center joint causing steering to bind and stick when steering wheel was released as the vehicle was exiting a turn. This required the driver to make a concerted effort to overcome the binding to return the wheels to a straight position. Part was replaced at local dealer. This is the same problem now on a recall for 2005 to 2011 Mercury grand Marquis' and my 2004 Marquis shaft has the same part number as the recalled part on the 2005 to 2011 Marquis'. Called Ford customer service and Ford will not replace and refund the repair money on my vehicle. As this is the same part and safety issue for the 2005 to 2011 and also affects other Mercury's prior to 2004, Ford should be required to extend this recall for all affected vehicles. Nhtsa campaign number 13v385000.