Air Bag Not Deploy problems of the 2009 Mercury Milan

Tl- the contact owns a 2009 Mercury Milan. The contact stated that while driving about 30 mph and as the vehicle infront slowed down, the contact's driver pushed the brake to avoid the vehicle in front, but the brake pad went to the floor and was unable to stop the vehicle, causing the vehicle to crash into the rear of the vehicle in front. The contact stated that there was no warning indicator. The air bag did not deploy. There was no police report and no injuries were reported. The vehicle was damaged but was drivable. Meanwhile, the contact reported that there was an open investigation (pe16017) on break issues related to this year, make and model. Also, the contact received notification of NHTSA campaign number: 17v024000 (air bags). VIN tool confirms parts not available. The failure mileage was about 130,000. Fe.

The contact owns a 2009 Mercury Milan. The contact was driving 30 mph and crashed head-on into a utility pole, but the air bags did not deploy. The contact was injured and a police report was filed. The manufacturer was notified of the failure, but denied any assistance with repairs to the defect. The vehicle was destroyed. The failure and current mileage was 58,000. The VIN was unavailable.