general problems of the 2009 Mercury Milan - part 2

82 problems related to service brakes have been reported for the 2009 Mercury Milan. The most recently reported issues are listed below. Please also check out the statistics and reliability analysis of the 2009 Mercury Milan based on all problems reported for the 2009 Milan.

36 Service Brakes problem

Failure Date: 11/24/2018

My 2009 Mercury Milan almost has no brakes. I was driving in the snow, and had the abs actuate, and immediately the brake pedal almost goes all the way to the floor. Before my abs was actuated my pedal was completely normal. I've done a little research and know there is an investigation on this for the hcu on this model. I believe mine is failing and unsafe. It has been over a week now, and it hasn't gotten any better. I ask that this please be recalled, for the safety of myself and others. Thank you.

37 Service Brakes problem

Failure Date: 11/21/2018

I noticed about a year ago that under certain conditions, like when braking hard or fast with short braking distance, on wet or uneven pavement, or when making a turn while breaking, the brake pedal becomes very soft and travels to the floor causing me to have to do a number of alternative maneuvers, such as manually pumping the brakes or downshifting to a low gear to slow the engine to stop the car. In some cases, the car does not stop at all causing me to have to go through a red light or around the car in front of me. I notice that once I'm stopped, if I pump the brakes 10-15 times, the pliability seems to return to the brake pedal, but I shouldn't have to do that to feel safe. I have seen that this problem is currently under investigation and am told that there is some defect in the hydraulic braking system associated with the abs. Like many others, I've had the problem evaluated and have been told that there isn't anything wrong with the hydraulics, but it continues to happen. Reading what others have written makes me feel that this is a defect that should fall under a recall as it is a safety hazard and is unpredictable and intermittent. The cost to repair the problem is excessive from the estimates I've received, and even when the problem has been "fixed," it continues to happen. I am not in a position to sell the car right now and depend on it every day. The problem needs to be resolved as it is a serious safety issue, just like the gm ignitions were. Does it take someone to die before a recall notice is issued!!! I'm unsure of the current mileage (because the car is currently in the repair shop), but it's above 85,000. It happens when the car is in motion and when attempting to brake in the conditions described above. It does not happen during all braking events, just those noted above, but this makes it worse because it's harder to diagnose.

38 Service Brakes problem

Failure Date: 11/20/2018

While trying to stop on slushy/slippery roads our anti-lock brakes engaged. After that our brake pedal was soft. It went over half way to the floor before we could feel any pressure on the brakes. This caused our braking distance to increase every time we applied the brakes. We had the hydraulic control unit replaced on/ about January 11,2019. On approximately January 29th, 2019 we again had an issue on snowy/slushy roads. We were able to avoid an accident but the brakes are again soft and stopping distance has increased. We can not afford to keep replacing this part only to have it go bad within a month. If there is a known problem with the braking system or this part why isn't Ford being made to take care of it? if, as they say, the newer parts are made of a different material or are coated differently they should be replacing the part for cars affected by this problem. Please look into this problem we are having. If you need any further documentation from us please contact us.

39 Service Brakes problem

Failure Date: 10/19/2018

Brakes do not work properly after hard stop. Soft and slow to stop. This is extremely dangerous as it has happened to me at least 3 times in rush hour traffic. I replace the abs unit a year ago with another used oem abs unit . Today after hard brake stop again I'm having the same issue (soft and slow to stop). I drove back to home I'm parked the car on my driveway and I can drive this car till to get a new abs module. This is my first and last time that I'm going to buy a Ford or Mercury cars.

40 Service Brakes problem

Failure Date: 10/15/2018

Have had several instances while driving on rough surfaces or wet conditions where the brake pedal became soft and required a lot of pumping and pushing it to the floor to stop the vehicle. Vehicle required much longer distances to stop and caused son to run through a red light without an accident. Brakes will work fine the next day. Took to local repair shop and they could find nothing wrong. Took to dealer and informed them of issues I researched concerning the abs control unit. They essentially refused to replace it even when we were willing to pay for it. They said there was no evidence it was malfunctioning. Tried to explain only happens under the above mentioned conditions so far. Will get back from dealer and see if another local repair shop will replace the abs control unit.

41 Service Brakes problem

Failure Date: 10/01/2018

Tl- the contact owns a 2009 Mercury Milan. The contact received a recall notice under NHTSA campaign number: awaiting(brakes). The contact called an unknown dealer where he was informed that the parts are pending and that the parts are not available. The contact had not spoken with the manufacturer regarding the recall. The contact stated that he could feel a hesitation upon applying the brakes at various speeds without warning. The VIN tool confirmed that the parts are not available. The failure mileage was 97,000. Jo.

42 Service Brakes problem

Failure Date: 09/30/2018

Tl-the contact owns a 2009 Mercury Milan. . The contact stated that when driving the vehicle and she had to break quickly over a rough part of the road the vehicle will speed up. She had pressed the break pedal to the floor in order to stop. The contact has taken the vehicle to two different unknown dealers. The first visit the dealer could not find an issue. The second visit the dealer claimed there was a twisted break line. They claimed to have fixed the issue but the same issue occurred again. The manufacturer had not been contacted yet. The failure mileage was 95,000. Tf.

43 Service Brakes problem

Failure Date: 09/14/2018

Brake pedal went soft increasing stopping distance of vehicle.

44 Service Brakes problem

Failure Date: 08/11/2018

Driving on a residential street going downhill. Brakes were working fine until the moment the abs kicked in. Immediately after this, the brake pedal became extremely low and the car is now not braking right.

45 Service Brakes problem

Failure Date: 07/18/2018

While driving on a city street, the brakes were applied in an emergency situation. The abs system activated and the vehicle stopped. Shortly after this the when applying the brakes the pedal had excessive travel. The abs pump was found to be defective.

46 Service Brakes problem

Failure Date: 07/01/2018

The problem I am having is with the cars braking system. I have extended brake travel required to stop the vehicle for which I have been issued two recalls. Because of the extended brake travel, I was unable to stop in time and had a front end collision with minor damage, which was not reported. The problem first showed up when I was forced to brake hard a few years causing the abs to engage. The brake pedal traveled to the floor until the next time the abs was engaged. Shortly after that, I was issued a recall stating the exact problem I was having. When I took it to my local dealership to get it fixed, they performed a test, changed the brake fluid, and said the system was working properly. It was not. Took it back to the dealership when hydraulic control valve became permanently locked open. They inspected it again and said the abs unit needed to be replaced but the parts were not available. Contacted fmc customer service, and they were unable to help me either. I asked for a loaner vehicle, and received no response. Since then, I have been issued another recall and am still driving an unsafe car in a michigan winter. All I want is a safe car to drive.

47 Service Brakes problem

Failure Date: 12/04/2017

Brake pedal goes soft and car fails to stop or takes prolonged time to come to a stop. If you pump brake pedal repeatedly the pedal will stiffen but gradually goes to the floor. The car has been to the dealer specifically for this problem at least twice with no resolution. Recently had dealer install new brake front and rear and this has not abated the problem. Printed documentation from NHTSA website and made the dealership aware of the NHTSA investigation. Dealership personnel stated they were aware of the issue but nothing formal has been issued from Ford motor company. Braking problem has been ongoing but periodic for almost a year. Latest occurrence was three times on mon 12/04/17.

48 Service Brakes problem

Failure Date: 11/10/2017

I was driving up the hill & slowed down for the speedbump. I started applying the brakes to turn right into the driveway but the car lunged forward, causing me to miss the driveway & turn into the yard. As I stepped on the brake the car continued to speed up so I screamed at my husband "james I can't stop the car!" he yanked the handbrake up but it didn't stop or slow down and the engine made a continuous high pitched racing sound. We crashed into the house, damaging it & breaking my left arm! the car was totaled. All this occurred in just a matter of seconds. Fortunately our family was in another part of the house and weren't injured.

49 Service Brakes problem

Failure Date: 10/16/2017

While exiting onto ramp from expressway on wet pavement, I applied my brakes to slow the car. I drove over a slippery road surface and my brake pedal went to the floor. As a result, I needed increased distance to stop my car. My brake pedal returned to normal sometime later.

50 Service Brakes problem

Failure Date: 06/01/2017

When I hit a pot hole in the road or go over bumpy railroad tracks, my brakes do not work as efficient as they did. A jolt, like hitting a pot hole, will make it as if I barely have brakes. The brake pedal will go almost to the floor and this lack of brakes will last from a couple of hours to the next day. Then the brakes are fine. This has happened many times. . Always while vehicle is in motion and only upon a sudden, hard jolt. First time in 2017 and last time was about 2 months ago.

51 Service Brakes problem

Failure Date: 05/13/2017

Tl- the contact owns a 2009 Mercury Milan. The contact stated that while driving about 30 mph and as the vehicle infront slowed down, the contact's driver pushed the brake to avoid the vehicle in front, but the brake pad went to the floor and was unable to stop the vehicle, causing the vehicle to crash into the rear of the vehicle in front. The contact stated that there was no warning indicator. The air bag did not deploy. There was no police report and no injuries were reported. The vehicle was damaged but was drivable. Meanwhile, the contact reported that there was an open investigation (pe16017) on break issues related to this year, make and model. Also, the contact received notification of NHTSA campaign number: 17v024000 (air bags). VIN tool confirms parts not available. The failure mileage was about 130,000. Fe.

52 Service Brakes problem

Failure Date: 05/04/2017

The contact owns a 2009 Mercury Milan. While driving 25 mph, the brake pedal was depressed and traveled to the floorboard. The abs warning indicator illuminated. The contact engaged the emergency brakes four times in order to stop the vehicle. The vehicle was towed to an independent mechanic, but the cause of the failure could not be determined. The vehicle was not repaired. The year, make, and model was included in open NHTSA investigation number: pe16017 (brakes) since December 20, 2016. The manufacturer stated that they would have the complaint reviewed, but there was no guarantee. The contact stated that she experienced the failure six to eight months prior. The failure mileage was approximately 95,000.

53 Service Brakes problem

Failure Date: 03/01/2017

Brakes malfunctioned when trying to slow down prior to making right hand turn at a stoplight. Went over a bumpy area as brakes applied. Fortunately there was no cross traffic at this stop light intersection, as the car eased into the road and before I could get brakes to fully apply. After the incident the brakes became "soft", needing to push much harder on brake pedal to brake. Incident happened on 3/1/2017.

54 Service Brakes problem

Failure Date: 01/25/2017

Date: 1/25/17 time: 5:45pm temp: 65�f precip: 0% wind: 6mph s pressure: 1014mb humidity: 25% dew 28� uv index: 0 visibility: -- mi approximate miles: 118k I was driving the vehicle normally at approximately 25-30mph approaching an intersection to turn into residential/business area. The vehicle rode over a small amount of lose asphalt or gravel, to which the abs unexpectedly engaged, immediately causing the brake pedal to "go soft" with an audible noise (the abs engagement??). Vehicle continued into intersection but avoided collision. Vehicle came to stop much further into intersection. Afterwards, the brake pedal remained (and continues to remain) substantially soft, causing the driver to press much further. This is extremely dangerous because suddenly, braking no longer works as accustomed to.

55 Service Brakes problem

Failure Date: 01/09/2017

I put in a previous complaint about soft brakes and now am having the issue again. Last night a car cut me off and so I had to apply the brakes hard and after that the brake pedals went soft and had to be pressed all the way to the floor. Today the brakes are still the same and make braking very difficult.

56 Service Brakes problem

Failure Date: 01/05/2017

Following an abs incident, the brake pedal is soft and goes to the floor. Pumping the brake pedal does not resolve the issue. I am concerned the brake system will cease to function.

57 Service Brakes problem

Failure Date: 01/05/2017

My brakes lose pressure if I hit a bump when braking or if I slide on something while braking. After the brakes lose pressure I have to pump they brakes until the pressure builds back up which usually takes a day or so. Today I slid in the snow and couldn't stop and slid into oncoming traffic, luckily I was able to correct and avoid a crash but not there is minimal pressure in my brakes which makes it difficult to judge stopping the snow while pumping brakes. Previously this has happened when was stopping and hit a piece of cardboard on the pavement and couldn't stop and went into the intersection. I have to make sure I don't brake on bridges where the bridge connectors are because this also causes the brakes to lose pressure. The only time the brakes lose pressure is if I am braking when I hit a bump or something that makes me slide. This has been going on for about a year but I didn't know how to file a complaint until I saw the article last week, today it actually happened again so I am dating this today.

58 Service Brakes problem

Failure Date: 01/02/2017

The brakes do not stop the vehicle in the normal distance, but an extended distance. Since 2013 we've had numerous repair/servicing visits to correct the issue. The most recent on September 22, 2016. Hundreds of dollars have been spent to correct the situation. And just today, my wife report the problem is again occurring. Although we have endured this problem prior, for this report, the date will indicate today's date, as that is the most recent occurrence.

59 Service Brakes problem

Failure Date: 01/01/2017

While exiting onto ramp from expressway on wet pavement, I applied my brakes to slow the car. I drove over an uneven road surface and my brake pedal went to the floor. As a result, I needed increased distance to stop my car. If I needed to stop for traffic or a traffic signal this incident would have resulted into an accident. My brake pedal returned to normal sometime later. I have had three similar incidents happen while driving my car over an uneven road surface ( wet or dry) my brake pedal turns soft and goes to floor. As a result increased stopping distance was needed. My brake pedal always return to normal sometime later.

60 Service Brakes problem

Failure Date: 12/24/2016

The car was in motion when it hit a bump getting off a ramp from the highway. The brake pedal became 'soft'. Had to push the brake pedal to the floor in order for the car to stop. Local dealer has stated that this is not the first time they've seen this brake issue on a car between 2007 - 2009, Ford fusion\Mercury Milan.

61 Service Brakes problem

Failure Date: 12/19/2016

I was driving on a road when I struck a bump and my brakes went simultaneously, this was 3weeks ago so I didn't think anything of it other than I may need some breaks. I got my breaks done today but I still have this same problem with the pedal going to the floor. Which prompted me to go online to investigate further.

62 Service Brakes problem

Failure Date: 12/13/2016

The break vibrates when trying to break over rough terrain. Also the breaking distance takes longer. Some occasions I have to press the break hard enough to come to a complete stop.

63 Service Brakes problem

Failure Date: 12/07/2016

After the anti-locks are used in snow the brake pedal goes almost to the floor. The car will still stop but slowly. To get the braking back to normal I had to brake hard in reverse and forward many times to get the breaking back close to normal. When the anti-locks are used again the same thing happens again. The petal goes back to the floor.

64 Service Brakes problem

Failure Date: 12/03/2016

While driving on the highway that was slightly wet the brakes all of a sudden needed to be pushed much further in order to work. I had to stretch my leg down to the floor almost for the brakes to work which was difficult as I am short. The problem went away the next day when the roads were dry again.

65 Service Brakes problem

Failure Date: 11/25/2016

When I hit the brakes and the abs is activated the brakes seem to go out. They go all the way to the floor and I have to pump the brakes to get them to work. But that does not fix the problem. I have to continue to pump the brakes and sometimes after a while they come back but other times they do not come back right away. This happens when the road is wet or if I have to stop short. I have a 2009 Mercury Milan. The last time this happened was the weekend of November 25th I had to stop short and the brakes went out. They are still not back to normal I have to constantly pump the brakes if I don't the brake is down to the floor. And I just replaced the front brakes during that week. This has occurred numerous times with the car.

66 Service Brakes problem

Failure Date: 11/24/2016

After hard braking on an icy hill on a rough unpaved private road, the brake pedal went very soft and has not recovered. The car was moving at low speed, 10 mph or less at the time of braking. Icy patches made the road very rough. When I braked, I held the pedal down so that the abs would stop the car.

67 Service Brakes problem

Failure Date: 11/01/2016

I understand there is a preliminary investigation concerning braking systems in Ford fusion and Mercury Milan models from the years 2007 to 2009. I have a 2009 Mercury Milan. Twice in as many months, my brakes "go soft" after driving over a rough patch of road (that needs to be resurfaced), requiring substantial pressure on the brake pedal to slow and come to a stop. The "soft" brakes last several days after each incident, requiring us to pump the brakes to get them to engage more quickly. Even after the brakes seem to "recover," they take more pressure to engage than before the incidents occurred (and is more noticeable after driving our 2010 Ford escape, where the brakes engage easily).

68 Service Brakes problem

Failure Date: 09/01/2016

Tl- the contact owns a 2009 Mercury Milan. The contact stated that while driving at any speed and when the brake was applied, the brake went soft, locked up and failed intermittently. The vehicle was driven to a mechanic and was he was told that the pad had at least 20,000 miles left. The issue recurred intermittently. The manufacturer was notified about the issue. The vehicle was not repaired. The failure mileage was approximately 96,000. Bd.

69 Service Brakes problem

Failure Date: 08/18/2016

After an anti-lock-brake-assisted braking maneuver, on both wet and dry road surfaces, the brake pedal goes soft, and requires extraordinary pressure to activate the brakes. I have experienced this problem on both wet road surfaces (for example, during or after rain) and dry road surfaces (for example, rough surfaces or other irregularities in the road). This problem has been occurring regularly for about a year. While the anti-lock brakes aren't used regularly while driving, the 5-6 times they have been activated in this time frame have incurred the problem. Afterwards, I have to apply much more pressure to the brake pedal to get the car to stop. This happens during normal stop-and-go type situations on both wet and dry road surfaces.

70 Service Brakes problem

Failure Date: 01/21/2016

Complete pressure loss on brakes and pedal goes all the way to the floor. Car won't stop properly.



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