Power Steering Failed problems of the 2011 Mercury Milan

Power steering has failed with "power steering fault" notice in dashboard. This happened as I started the car. I have researched this and it is covered by a real (#15s18) but Ford does not have my car registered for this recall.

I was driving on a highway when all of a sudden my steering stopped and a message popped up power steering service now service advancetrac also my traction light came on. I had to pull the car over which was very difficult because I had very limited steering but thank god it was later at night and not much traffic. I had the car towed which I found out it was the power steering that had failed and the power steering is electrical. Upon research and reporting this to the NHTSA. I have seen this is a common issue and has already had a recall for this exact issue except the recall is not valid for my vehicle and many others who complain of this same issue. It is not safe to drive the vehicle like this and it is very hard to control where the car is going. They need to expand this recall it is unsafe to drive and is a very costly repair this repair costs anywhere from $2000- $2,300 and is going to create so much hardship for my family to get this repair done. I am hoping you will look into this and open another investigation and expand the recall just as you did with the airbag recall that my car was also not a part of last year yet it is a part of the recall this year for the exact same issue. I will never get another Ford ever again I have only three Ford in my lifetime and have had nothing but constant issues with all of them. Ford does not like accepting their mistakes and they need to realize this is an issue that exist with all of these models not just some of them.

Just returned back home from a vacation and was driving my entire family back home from the airport. The weather was nice so I had the windows down while on the freeway. As I went to exit the freeway going about 72 mph, I realize the steering seemed more difficult than usual, but thought nothing more and proceeded to make a sharp left hand turn of the freeway going about 35 mph. As I entered the turn, I quickly realized the power steering was not working, as I struggled to keep my car from crashing into the bridge wall. As we came to a stop I noticed a message displayed on the dash about a power steering assist failure and the traction control was off. I never heard the warning due to the road noise and was caught completely off guard. Had my wife been driving or the road been wet or snow covered, I am convinced, we would have crashed! my 2011 Mercury Milan has roughly 121,000 miles on it. After several days since, the power steering still does not work. My wife is afraid to drive the car as she can't even turn the car it out of our driveway as it takes considerable force to turn the wheel.

I started have message power steering assist failure along with advancetrak service. Power steering was lost during freeway riding. Pulled over, shut vehicle off and turned back on. Power steering came back. After a week of this error messages would not go away. Took into Ford service and was told that gear assembly and both right side control arms needed to be replaced. Expensive repair of 2213. 08. I noticed on-line a recall for this same problem so I called service and they stated that my car was not part of recall. Why not. This is a safety problem that has happened to way too many people already.

The contact owns a 2011 Mercury Milan. The contact stated that while driving 40 mph, the power steering failed and the service power steering now warning message displayed. The vehicle was not taken to the dealer. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure and current mileage was 50,000.