Automatic Transmission Torque Converter problems of the 2004 Mercury Monterey - part 1

I purchased the 2004 Mercury Monterey van VIN 2mrda20244bj01622 from good friends, while driving down the highway with my family the torque converter and outputshaft failed, upon telling my friends about this they gave me a letter from Ford stating there was a recall on these parts, so I call sheehy Ford in richmond va, they tell me there is no recall on this part. . . . . . Then I call richmond Ford and they tell me sheehy Ford performed the recall. . . So I call sheehy Ford and try to get an explanation, then they tell me it was performed 18,000 miles ago, my friends that sold me the van said that the recall was never performed, can someone please look into this? it sounds to me the dealer does not want to perform the work to fix the recalled parts, there must be paperwork where the work was completed and signed off on. . . . And according to Ford only 18,000 miles ago, they said the recall was performed at 92,000 miles, the van currently has 110,000 miles. . . Can someone please help me? thanks.

As of today, January 22, 2018, I had to have the van towed to a transmission shop as yesterday, January 21, 2018, the transmission locked up while in light traffic. Praise god was able to get it to a nearby parking lot until the wrecker came. After researching online it has become clear this vehicle has had several incidents and repeat incidents with Ford motor company torque converters. The shop I've taking mine to actually rebuilds them. As for the incident which occurred on the 21st, was driving when a sudden loss of power and once van was pulled off road and parked, car was still running; however, no matter what gear I would put it in, there was no movement, just revving.

Tamara recall. On 5/26/15 the man I bought my 04 Mercury Monterey van 4. 2l had problems with it surging when stopping or barely moving. Found bad trans,had it rebuilt, found motor mount, trans range sensor bad also torque converter and over haul kit,3 shift sol and reverse boost valve. 6 months later I bought it. On dec7,2016 my van didn't seem right to me I could tell it had a skip and seemed slugeshed when it would shift. My check engine,and transaxle light came on as long as I keep it in 1,3or drive it don't come on or blink so I looked in the owners guide to see if I could find something. Seen where it has to do with the transmission, transaxle, and alot more. So I got on the fords website seen a list of recalls so I put my VIN# in and sure enough there I was. I have almost got hit when I was trying to get back home. If my van had completely went out and started do all of that when I was getting on or off the highway or interstate,on a train track it could of been bad it. It could of killed us. And it seems like what is going on now so I will say transaxle, power train, toque converter and over haul kit,3shift sol, and boost valve if I was a guessing all I know is I want my van again back running right again. Rt.

I purchased the 2004 Mercury Monterey in February of 2016. I began to have issues around November of 2016 with loss of power while driving, or excellerating. The vehicle seems to have issues after it has been driven for more at least 30 minutes. I believe it is the torque converter, after readin about issues with this model. I checked and the converter was replaced in 2013. I have read many cases where these vehicles continue to have similar issues after the recall has been completed.

The contact owns a 2004 Mercury Monterey. While driving approximately 50 mph, the contact experienced hestitation and vibration. The vehicle was taken to an independent mechanic who diagnosed that the torque converter was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 109,500.

Tl-the contact owns a 2004 Mercury Monterey. The contact stated that after stopping and the n depressing the accelerator pedal, the vehicle failed to accelerate without warning. In addition the contact stated that the vehicle failed to switch into the park position. The vehicle was towed to a dealer where it was diagnosed that the torque converter needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the vehicle was previously repaired under under NHTSA campaign number:12v006000 (power train). The failure mileage was 105,000. Ss.

Vehicle lost power forward and reverse. This vehicle is on the second torque converter due to torque converter malfunction. The first replacement occurred April 2009 and the second occur December 2013. Both times the Mercury/Ford replaced the torque converter, first time under recall the second time the owner paid for repair. In addition to the danger and cost this defect caused me, I am unsure if the replacement transmission torque converter is any better than the original transmission torque converter, since Ford states in the safety recall notice that the replacement parts are not currently available and the first replacement April 2009 was completed many years before parts were available with the recall notice of January 4,2012. As a result these converters have experienced worn pump drive splines causing the vehicle to lose power. See Ford recall # 11s25 or NHTSA #ea09016.

10 months ago, in December or 2012, we received a recall notice (11s25) for the torque converter to be replaced on our 2004 Mercury Monterey. We were torn as to whether we should have the recall performed, as we had never had a problem with it in 88,000 miles. But the recall notice made it sound like it was a safety issue and with my wife driving our 3 kids around we reluctantly decided to have the recall performed. So after 10 months, last week she went to back out of the driveway and clank clank - no power, forward or reverse. I had it towed to our dealership and they confirmed the problem was the torque converter - the same one they replaced under this recall 10 months ago. However the car had surpassed the 12,000 "warranty" of the recalled/replaced part by 889 miles! I spoke with the dealership and with Ford motor company, I escalated it to management at Ford motors and all are basically telling us that too bad, the repair cost is $1800 and they will offer nothing. If we had never had the recall done, we would not be in this situation. We had no problems prior to the recall and I feel Ford has simply replaced a faulty part (or non-faulty as was with our case prior to the recall) with a faulty part. A torque converter should last 100,000+ miles. Not 12,889 miles. Even if we could afford it, we don't want to spend $1800 to have something "fixed" again that will just leave us stranded with another $1800 bill in a year with another faulty torque converter.

The vehicle was going at 35mph, all of a sudden there was loss of motive power without warning, engine would rev up but car would not speed-up instead started slowing down. Heavy traffic, but other drivers were very considerate when they noticed the emergency light turned on and that my vehicle not moving with the traffic. Pulled into left lane to pass traffic & tachometer spun but there was no power - vehicle was coasting with what appeared to be no connection between the engine & the transmission. I was able to steer the vehicle to outer lane with the momentum already built up and made it to the parking at gas station. Tried after 10 min. . Gears would shift fine, engine would accelerate fine but the vehicle would not move. Vehicle had to be towed to home 10 miles away. Upon investigation I discovered there was already a recall issued for in Nov. 2012 for Mercury Monterey 2004 transmission and torque converter issues resulting in sudden loss of motive power. I did not receive any notification from Ford company about this recall.

My 2004 Mercury Monterey had a recall job done on the transmission replacing the torque converter approximately two months ago. I was driving home from church today, and the transmission stopped working. My family ended up stranded. It was lucky for us that the street wasn't busy so that we didn't have an accident. The consumer was informed the problem was completely unrelated from the previous transmission repair. Updated 04/01/13.

2004 Monterey was serviced by Ford/Mercury dealer per recall 12v-006 as safety prevention repairs at 110677 mileage between 08/14/12 and 08/17/12. Invoice states "11s25 torque converter replacement" was completed. Vehicle was returned to customer . Less than five months, on 01/12/13, at 112360 mileage, upon arriving home, the vehicle lost forward and reverse power while attemping to turn it around. It is difficult to understand because the "safety recall notice 11s25 / NHTSA recall 12v-006" states that "it may be possible for your vehicle to lose forward and reverse power while driving due to worn splines in the transmission torque converter". However it would seem unlikely that anything would be "worn" within the short time period and low mileage indicated as follows: note that the "11s25 torque converter replacement" was completed less than five months before, (08/17/12 until 01/12/13). Also note that the mileage difference between the dealer repair invoice (110677) and the point of forward and reverse power loss (112360) is only 1683 miles.

After leaving a parking lot and then achieving 55 mph, I entered a left hand turn lane in order to make a left hand turn. After waiting for a minute or two for oncoming traffic, I attempted to accelerate to complete my left turn, to no avail. The vehicle wouldn't move, and the engine would only rev up, as if in neutral. After confirming the vehicle was in fact in drive gear, I continued my attempt to accelerate, and then finally the transmission "clunked" and went back in gear, enabling me to drive on my way. A few months later, I received the recall notice in the mail for this very problem and so I made my appointment to have the torque converter replaced. This occurred in oct 2012 mileage 92,000. Since then, the problem has not been fixed, if anything, it has continued to get worse. The vehicle seems to shift ok, but this episode happens after coming to a complete stop, and then attempting to go. I've had several "near misses" with this condition, and I'm worried for my wife and kids when she's driving. I've made an appointment to have this problem evaluated next week, and I'm hoping that it's still covered under the warranty. Current mileage 114,000.

2004 Mercury Monterey. Consumer writes in regards to recall notice concerning transmission torque converter defect the consumer stated he received a recall notification on March 29, 2012. The notice stated he would be notified again by mail when the parts would be available. However, on July 23, 2012, the consumer suddenly lost all power to the vehicle while driving on the interstate. The vehicle was towed to the dealer, where an inspection revealed worn splines in the transmission torque converter. The dealer informed the consumer it would take a week to complete the repairs. However, a week turned into a month. The vehicle was finally returned to the consumer on August 24, 2012.

The contact owns a 2004 Mercury Monterey. The contact stated that she received notification of NHTSA campaign id number: 12v006000 (power train:automatic transmission:torque converter) and took the vehicle to the dealer for repairs. The dealer did not have all the necessary parts in order to perform the recall repairs. The vehicle was not repaired. The manufacturer was notified of the issue and advised the contact to go to a different dealer to have the recall repairs performed. The contact had not experienced a failure. The current mileage was unknown.

I was driving on PA turnpike and without warning van stopped moving. Loss power to move forward or backward. Very scary! almost struck in rear by tractor trailer. Had to sit on turnpike with 3 children in van and wait for a flatbed to bring us to safety. Found out that there was to be recall on my vehicle. The recall letters were due to be mailed out in the 2nd quarter of 2012 (I never received one, and I am an original owner). Ford is recalling van due to the torque converter output shaft failing, resulting in sudden loss of power. I am now understanding that prior vans that have had a replacement part have also failed for a second time. I am very scared about diving this van again.

The contact owns a 2004 Mercury Monterey. The contact stated that while driving 70 mph with the cruise control engaged, there was a rapid increase in the engine rpms but the vehicle did not accelerate further. The contact disengaged the cruise control and applied pressure to the accelerator pedal. The vehicle did not accelerate when the contact applied the accelerator pedal, but there was an increase in the engine rpms. The vehicle was towed to an authorized dealer and was in the process of having the failure diagnosed. The manufacturer was notified and the contact was informed that the vehicle was included in the recall associated with NHTSA campaign id number 12v006000 (power train:automatic transmission:torque converter). The contact stated that he had never received a recall notification letter. The failure mileage was 118,000.

The contact owns 2004 Mercury Monterey. While driving approximately 30 mph, there was a sudden loss of transmission power. The contact coasted to the side of the road and the engine was turned off. Upon restarting, the vehicle resumed normally. The failure recurred three times. The vehicle was taken to an authorized dealer who stated that the torque converter would need to be replaced. There was a recall related to the defect under NHTSA campaign id number 12v006000 (power train:automatic transmission: torque converter); however the part was unavailable. The vehicle had not been repaired. The manufacturer was not notified. The approximate failure mileage was 180,000.

The contact owns a 2004 Mercury Monterey. The contact stated that the vehicle was included in the recall associated with NHTSA campaign id number 12v006000 (power train: automatic transmission: torque converter). An authorized dealer was notified and stated that the necessary parts would not be available until June 2012. The contact felt that this was an unreasonable time frame for a part that could ruin the transmission to become available. The failure mileage was 120,000.

The contact owns a 2004 Mercury monetary with 70000 miles. While entering the freeway the vehicle was slow to accelerate from 0 to any speeds, which almost caused a crash. The contact also stated that the vehicle would have trouble shifting into gears. The manufacturer was contacted about the failure and told the contact that the torque converter was under recall, 12v006000 power train:automatic transmission:torque converter had to completely fail before they would make repairs. The vehicle was not repaired.

The contact owns a 2004 Mercury Monterey. The contact received notification of NHTSA campaign I. D. Number: 12v006000 (power train:automatic transmission:torque converter) and took the vehicle to a dealer for recall repairs. The dealer did not replace the torque converter as stated in the recall, and advised the contact that the torque converter did not need to be replaced. Later, the contact was driving 60 mph when the vehicle stalled due to the transmission not providing power to the power train. The contact called the manufacturer and inquired about the incomplete recall repair. The manufacturer advised the contact that the vehicle would need to be taken back to the dealer for diagnostic testing at the contact's expense. The vehicle was not repaired. The failure mileage was 192,000.

The contact owns a 2004 Mercury Monterey. While driving approximately 25 mph, the transmission failed to operate. The vehicle was coasted to a stop and then towed to the contact's residence. Four months later, the vehicle was towed to an authorized dealer for a recall repair under NHTSA campaign id number:12v006000 (power train:automatic transmission:torque converter); however after the repair was performed the failure recurred within five hundred miles. The vehicle was taken back to the dealer who refused to repair the vehicle a second time. Currently the vehicle remained at the dealer without being repaired. The manufacturer was notified of the defect. The approximate failure mileage was 155,575.

On 2/24/2012 I was merging into highway traffic. The transaxles light came on and the van had difficulty shifting from what I thought was 2nd gear in to 3rd, just below 60 mph and at about 5500 rpm. I found this odd, so I eased off of the gas. Tried to accelerate again while the light was flashing and it would still not shift. After pulling off the highway at an exit. I turned off the car and restarted it. The light disappeared. I drove away with out incident. I proceeded to pick up my child and then went to fill my gas tank about 2 miles away. When I hit just over 40mph the light came on again. While filling up on gas I read about a potential recall on this particular model's torque converter, so I went immediately to my local Ford dealer. He was aware of the potential recall (even though consumers weren't informed), and reiterated something I had read about the part not being available until the 2nd quarter. We agreed that I would have my car there on Monday morning for a closer look. Monday came and the service associate called. He explained that they could not recreate my problem in a road test. He said there was an error code in the computer's memory, but the code was not related to the torque converter. From here, I guess they drained the transmission fluid and said that there was water in it. He told me that they would have to either repair my transmission (@$4000) or replace mine with a with a rebuilt one (@$3200). Mind you, the van only has less than 43,000 miles on it. I was told by an independent mechanic that the $4000 price is to scare you into being more comfortable with the $3200 price. , but that both prices sounded steep. In the end, I bought the rebuilt transmission anyway, because it had a 3 year unlimited mileage warranty that the independent mechanic could not provide. Since then I've read about a water /transmission issue that NHTSA is investigation.

Vehicle is stuttering, does not accelerate properly. Stalls. Received recall notice torque converter recall notice 3 months ago called Ford the parts are not in for repair. Parts still not available. Check engine light came -took it to 3 shops including local Ford dealership $1500 later not fixed. ???? help!!!! unemployed in ohio.

Transmission failed at 101,000 miles on 2004 Mercury Monterey Mini-van. The transmission failed with no prior warning or occurances - all fluids and filters have been changed every 30,000 miles since van was purchased at 40. 000 miles on odometer. This susequent failure included the vehilces immobility/loss of power to transmission even when in gear. This failure requires that the transmission be completely rebuilt at a expense of $2500 - assumed that the cause of failure is due to excessive metal in fluid from failure of torque converter.

On 7/25/11 I was on my way to work and without any problems, my 2004 Mercury Monterey just wouldn't go into gear. I had to tow my vehicle to the repair shop which notified me that the torque converter had to be replaced.

The contact owns a 2004 Mercury Monterey. The contact stated that while driving 30 mph, the transmission malfunctioned. The contact stated that although he attempted to shift gears, the transmission failed to engage. The vehicle was towed to an authorized dealer, who diagnosed that the torque converter was defective and needed to be replaced. The manufacturer was not made aware of the failure. The vehicle was repaired. The failure mileage was 85,890 and the current mileage was 86,150.

Was driving vehicle on u. S. 10 in michigan on Saturday July 2, at 77mph. Pulled into left lane to pass slower traffic & tachometer spun but there was no power - vehicle was coasting with what appeared to be no connection between the engine & the transmission. Coasted safely to the shoulder & called a tow truck. Vehicle was serviced at krapohl Ford in mt. Pleasant, mi. Dealer informed me that the torque converter splines had worn off. Repair including dropping trans, flushing valve body, flushing cooler lines, replacement of screen & several gaskets & seals cost $1682. Torque converter splines should never wear off under normal use - makes me think that component was not properly heat treated. Vehicle had 78,077 miles at time of failure. Has been maintained regularly at recommended intervals at selling dealer (starr Lincoln Mercury, southfield, mi).

We are the owners of a 2004 Mercury Monterey with just over 64,000 miles on it. I was shocked when my wife called me on the evening of June 3rd, 2011 and told me that she had gotten into the van, started it and tried to go in reverse and the van wouldn't move. She then put it into "drive" and it seemed to work fine for a few minutes and then it made an awful clunking sound a few times and lost power as she was driving near our home heading toward the freeway. I immediately knew it was a problem with the components of the transmission. Thankfully no one was injured as she was travelling at slow speeds on surface streets just before making it onto the freeway. It scares me to think what could have happened had the problem not occured until 5 minutes later when she would have been travelling at 60 mph on the freeway. Prior to the incident, there were no other signs that the transmission was having problems, no slipping or missing gears. It had always driven very smoothly. I got online and found that there were many stories like mine with the 2004-5 Mercury Monterey/Ford freestar. I'll be having my van towed to our mechanic on Monday, June 5th so I can find out the extent of the damage and cost. I won't be surprised when they tell me it is the torque converter from what I have been reading from others with my same Mini-van. The van currently won't shift into reverse, idle's horribly and barely shifts into drive.

Transaxle warning light came on. Has mechanic check codes "torque converter locked up. " van is in the transmission shop now because it is not safe to drive. I see a class action lawsuit is already filed about this issue but I don't see any resolution of it as of yet. . Read more...

This vehicle was included in a safety recall by NHTSA (12v006). The part involved (torque converter output shaft) in the recall failed in March 2011, long before the recalled was initiated. At the time, I was told by a Ford service center that the transmission failed, even though it was only the torque converter that had failed. The whole transmission had to be replaced and this was done. When the recall notice was received in the mail and I went to Ford service center, they gave us a refund for the amount that was authorized to replace just the torque converter, not the whole repair. Since the torque converter was replaced before the recall, the unsafe part is still in my vehicle. Ford now refuses to replace the unsafe part because they said that NHTSA agreed to only authorize one fix per vehicle. I would have to pay to get the vehicle made safe. I would like to know how this can be the case for a safety recall? the older, unsafe part can fail at any time, just like it did the first time when it failed on the entrance ramp to a congested interstate highway at rush hour with school carpool children in the vehicle. Nhtsa should authorized an amendment to the recall to replace all defective parts.

Was driving my 2004 Mercury Monterey and all the sudden my transmission quite letting the car go forward or in reverse. Took it to a repair shop and it was the torque converter which cost me $2300 to repair.

While driving in traffic with my sister & my young son, without any warning signs, our Mercury Monterey just quit. By the good grace of god, divine intervention, angels or whatever else may have intervened, it so happened that we had missed the exit to enter interstate 695 so the incident occurred on a busy city street instead of the highway. That being said, we easily could have lost our lives in either place, however it would have been a sure bet at 60 mph on the highway! the vehicle was towed to a garage and the problem was diagnosed as a failed transmission, more specifically, the automatic transmission torque converter. The transmission had to be replaced.

I have a 2004 Mercury Monterey with approximately 70,000 miles. The torque converter was replaced under an extended warranty at approximately 37,000 miles. I just took the van back to the dealership because of a noise from the engine, and I am told by the Mercury tech the torque converter is going bad again, and they want $1700 to replace it again. In researching this problem I found a large number of complaints also filed for the same problem, this needs to be addressed.

I own a 2004 Mercury Monterey that apparently has a transmission/torque converter issue with it. On the 5th of December me and my family were driving home from the base that we are stationed at overseas when all of a sudden I lost power in the vehicle. The rpm's shot up but never accelerated. Luckily I was able to pull off the rd safely. I shut off the vehicle, restarted it put it into gear and nothing. . . We had it towed to a local garage out here and the mechanic said that my transmission is junk. . . We have not had any other problems with this vehicle except for this. . . No warning lights or anything came on to warn us of a possible problem with the vehicle. . We do not have the money to get this fixed and still owe about $9000. 00 on this vehicle. What is Ford gonna do about this????.

I am the owner of a 2004 Mercury Monterey minivan which I purchased new. About a month ago and literally without any sign of problems, I came out of work and discovered that my van would start up fine but would not go into gear (forward, reverse etc. ) I had the van towed to the nearest Ford dealership and was told that the torque converter had went out and that it would cost me $1600 to repair. After threatening to tow the vehicle to another shop I eventually got them to agree to drop the cost to $1000. I was shocked that the transmission would have such a major break down with less than 50,000 miles. After researching the internet I discovered that there are many complaints about the same problem and that it always seems to occur around the 50k mileage mark. In fact, I discovered that a class action lawsuit has been filed in NY for this very issue. Please investigate and if appropriate force Ford to issue a recall. I would like to be reimbursed for these repairs if it is discovered that faulty or cheap parts are to blame for this problem. Thanks.