Windshield Wiper/washer problems of the 2002 Mercury Mountaineer

The windshield wipers work very slow and the washer sprays all over the windshield and will not stop. The consumer took the vehicle to the dealer who replaced, the multi function switch, and the problem continues. The problem recurred. The consumer was told on two occasions that the problem was unable to be duplicated. The consumer was also informed that the micro processor assembly needed to be replaced. Currently the problem could not be duplicated.

The first time it windshield wipers failed was in sept. 2004. I was driving home from work ( it was raining) the wipers were working fine, then they began to move very slow and windshield washer fluid began to squirt out. I had to pull over to the side of the road because I couldn't see out of the front window. I waited until the rain slowed down and preceded home with the wipers malfunctioning. Since the first incident the wipers will work fine for the first 10,15,20 minutes and start doing the same thing. The vehicle is at reedman Mercury service center in langhorne PA. As this letter is being written. They tell me that there has been problems with the multi function switch in Mercury products. They are going to replace this switch for $220. 00 much to my disappoval. This is a saftey issure that should be taken care of by Mercury.