Brake Disc Pads problems of the 2012 Mini Cooper

Tl-the contact owns a 2012 Mini Cooper. The contact stated that while driving at an unknown speed, there was a hissing noise. The vehicle was taken to a dealer who stated that it was due to salt and should go away over time. However, the failure persisted. The vehicle was taken to another dealer. The technician diagnosed that the brake pads and rotors needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was unknown but the current mileage was 18,954. Oo.