Hatchback/liftgate Lock problems of the 2018 Nissan Rogue

The contact owns a 2018 Nissan Rogue. The contact stated while loading objects into the cargo area with the liftgate raised, the lift gate unexpectedly closed. The contact stated that the liftgate was not responding to the key fob. The contact stated that the failure was a recurring failure, and recently the liftgate was opening independently. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed. The contact had talked to an independent mechanic who advised the contact to hold the close button down until the liftgate mechanism beeped three times. The contact stated that the remedy was not working. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The failure mileage was approximately 67,000.