Hatchback/liftgate problems of the 2023 Nissan Rogue

The contact owns a 2023 Nissan Rogue. The contact stated that the rear glass exploded after exiting the vehicle and walking into the place of employment. The contact was alerted to the issue by an individual. The employer checked the security camera and noticed that there was no one nearby when the glass exploded. The contact stated that the hatchback failed to open. The contact had removed most of the glass. The contact called the insurance company and was informed that a technician would be sent to replace the glass and check the hatchback.

The contact owns a 2023 Nissan Rogue. The contact stated that while driving an undisclosed speed, there was a loud popping sound coming from the vehicle, and the children inside the vehicle discovered that the rear windshield glass had shattered. Neither the dealer nor an independent mechanic was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the liftgate needed to be replaced because the glass was stuck inside. The rear windshield glass was replaced by the insurance company. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was 29,509.