Other Fuel System Pump problems of the 2006 Porsche Cayenne

Recall ah10 incomplete due to non-availability of parts. Replacing filter flange of fuel pump.

~tl the contact owns a 2006 Porsche Cayenne. The contact received a recall letter from Porsche regarding the fuel pump three months ago. The contact called Porsche and was informed to purchase a new fuel pump and take the vehicle to a Porsche authorized mechanic to complete the repair. The contact inquired about a refund, and was advised by Porsche that parts were not available and a system for issuing refunds had not been created. The manufacturer was notified. The failure mileage was 136,000.

I received a recall notice from Porsche (ah10 Porsche safety recall) for replacement of the filter flange of fuel pump. The letter was dated 14nov2017. On 28nov2017 I took the car to the dealer for repair, which was supposed to be at no cost to me. The dealer did not have the newly designed part, so he replaced the defective filter flange (which had been leaking fuel), replaced it with a new part, but still under the recalled design, and charged me for the repair even though the recall stated the repair would be done at no expense to vehicle owners. Then in August 2018, I was notified that the newly designed parts were delivered, at which point I brought the car back to the dealer and the recalled part was removed with a newly designed filter flange installed. This was completed on 08aug2018 and on 09aug2018 I completed the paperwork that Porsche asked me to complete in order to receive reimbursement for the November 2017 repair work. The processing of this paperwork was supposed to take 6-10 weeks. It is now 21 weeks and counting, I have contacted Porsche and their processing agent (gcg), but neither is able to tell me the status of the claim or who is working on it or what the issue is with the processing of my claim. I'm out of pocket $1500 for over a year on a recall that was supposed to be no cost to the vehicle owner due to a dangerous design, which had indeed been leaking fuel and which could have led to a deadly fire.

Tl- the contact owns a 2006 Porsche Cayenne. The contact stated that while driving at various speeds, there was fuel odor emitted into the vent of the vehicle. The vehicle was not taken to a dealer for a diagnostic testing or repair. The contact received notification of NHTSA campaign number:17v576000 (fuel system, gasoline) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the part was not available for the repair but will contact Porsche of san diego dealership at (858) 695-3000 located at 9020 miramar rd, san diego, CA 92126 where they will replaced the fuel pump with an older model until part become available. The approximate failure mileage was 190,000. Part distribution disconnect. Aw.

09/19/2017 Porsche of lehigh valley (formerly knopf Porsche) fuel smell coming from vehicle. Found left side fuel filter flange leaking. Replaced left side fuel filter flange for $709. 04. 12/08/2017 Porsche of lehigh valley car hesitates and bucks, since the fuel odor repair was completed on 09/19/2017 Porsche of lehigh valley replaced left and right side fuel pumps, fuel pressure regulator flange , and transfer lines between 2 fuel pumps for $$879. 80. Letter from Porsche cars north America, inc. �important safety recall� dated 11/29/2017 received 1 week after Porsche of lehigh valley (formerly knopf Porsche) completed second repair and charged me for a total of $1588. 84 so you know that Porsche of lehigh valley (formerly knopf Porsche) knew full well that the recall was underway but just wanted to meet 4q/ye goals. 02/20/2019 in week seven (7) of (10) ten after weekly calls to script following customer service agents of epiq global (contractor for Porsche cars north America, inc. Recall processing), who escalate calls upon request to a supervisor from epiq global, only to have a project coordinator call with their personal cell phones and leaving generic messages without a direct call back number. 02/20/2019 now in week seven (7) of (10) ten, I finally picked up a random number of the 3rd project coordinator and discussed how they will only reimburse me for the left side fuel filter flange replacement. 12/27/18 I submitted my claim form and epiq global (contractor for Porsche cars north America, inc. Recall processing) confirmed receipt on 12/31/2018 reiterating in writing a 4-10 week process. 02/21/2019 18 months after initial repair I receive an email from epiq global confirming they will not reimburse the 09/19/2017 Porsche of lehigh valley replaced left & right side fuel pumps, fuel pressure regulator flange, & transfer lines btwn 2 fuel pumps $879. 80.

July 28th 2014 plaza motors found fuel pump flange for secondary fuel pump was leaking fuel they replaced the flange and seal since it is a recall should I be due for a refund? and are they required to replace it again.