general problems of the 2019 Subaru Ascent - part 1

While driving on the highway, my vehicle suddenly lost the ability to accelerate—this is the second time this has happened, with the first incident occurring in June 2022. Each time I bring the car to the dealership, I’m told that because the issue cannot be recreated on the spot, despite codes that are warranted for the qmr to be done they’re unable to inspect or apply the wrk-21 procedure to replace the transmission under warranty. Despite this, my car consistently slips during normal driving conditions. It shudders and surges unpredictably while accelerating in traffic, creating an extremely unsafe situation. Most recently, I was driving with my children when the car failed to accelerate as I attempted to merge across four lanes of highway traffic. I had to coast until I could safely pull over. On other occasions, the vehicle has jolted forward unexpectedly, nearly causing collisions and forcing me to slam on the brakes. This issue is not only recurring—it is dangerous. I am requesting that it be taken seriously and addressed appropriately under warranty.

Transmission belt broke while driving resulting in a catastrophic failure.

When trying to maintain highway speeds (65 to 70 mph) and driving in mountainous terrain of pennsylvania, maryland, or new york, the vehicle will shudder as if it is loosing power. The vehicle will rapidly loose speed. No warning code is issued. The only way to solve issue is depress the pedal to increase the rpms. Took vehicle to dealer and reported that it felt as if the cvt chain was slipping. They said they could not recreate and there was no code.

The cvt experienced a catastrophic failure, later identified as "the chain" by a Subaru dealer mechanic. The night before the incident, the transmission "slipped" and made a metallic clunking noise when merging onto a highway. On the day of the incident, the transmission failed completely after turning onto a roadway from a stop sign. No forward or reverse power was available. Had the transmission failed the night before while merging onto a highway, with little ability to pull out of the roadway, we certainly would have been in danger. The vehicle has been inspected by the dealer and the transmission failure confirmed. The transmission "stuttered" for several months previously while accelerating, though not consistently.

While driving on a road with a lot of hills our car sudden lost all engine power but all of the lights and engine were still on. We pulled over but kept the car on and it seem to resume power. Then about 1/8 of a mile later it happened again. We shut the car off completely for 5 minutes and turned it back on and we were able to drive it normally for another mile. It then happened three more times on our way to a safe spot to pull over. The fifth time it happened all warning lights on the dashboard turned on (see picture). The speed in which it happened varied. It is important to note that we brought it in for service on 8/8 for a standard interval service at a Subaru dealership and have brought our car in multiple times to address issues with the transmission.

Purchase the car two weeks ago the first night on the way home it was acting up just like it did when I test drove it and was told by the BMW dealership aristocrat motors in topeka kansas that they would fix anything that was wrong with it. On the way home I realized I didn't think it would make it back the 60 miles so I took it to olathe Subaru they informed me that it had had transmission problems reported by the previous owners but their technician couldn't get it to do it again so the people just traded it in instead and then I got the car without them getting the transmission fixed or whatever was wrong. They are actually waiting on Subaru of America to respond to tell them what needs to be done to the car and in the process I have been two weeks with little information of what's going on. I feel the recall should have been done and the car is still a good car it just needs to be repaired correctly. Thank you for your response I look forward to hearing from you please help.

2019 Subaru Ascent was taken to mechanic due to jolting between 1000rpm and 1500rpm. Car was not throwing any code. Mechanics then did other test and it was determined the transmission is failing. Car only has 70,000 miles on it. Also, when car is started at times, there is a very prominent cloud of smoke that comes from the exhaust.

The right front wheel was making an airplane type noise. Upon taking it to belle tire in gaylord, mi, they confirmed it was a defective bearing when the mechanic pulled the wheel off, the cv shaft pulled apart. It had to be replaced. I have a picture and invoice.

I have been asking Subaru to fix the transmission for 2 years now. It seems like it’s going to stall between 20-25 mph and 45-50 mph. There is a torque converter shutter but I’m told that the car is fine. Subaru corporate has 2 case files for this issue now.

Vehicle has completed all transmission recalls. Until recently, Subaru continued to say that the issues I was experience with loss of power or glitchy shifting could not be duplicated. After the vehicle exceeded it's warranty coverage, they were suddenly able to duplicate the problem and say that the cvt was causing my problems, that reprogramming failed and that the vehicle needs a new transmission. These issues have persisted before and after the recalls related to the cvt and have cause two near accidents as I pulled out into traffic only to have the car not shift/accelerate as expected. I no longer allow my teenagers to drive the vehicle due to this safety concern. I firmly believe the prior recalls were not effective in resolving the issues with the cvt and/or that Subaru said no damage to the chain was visible and checked the recall as done without actually doing anything more than reprogramming. I believe the issues should be looked into further and coverage for the cvt should be extended beyond the initial reprogramming provided by the recall.

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at approximately 70 mph, the vehicle stalled. The vehicle was able to be restarted after 30 minutes. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that the transmission was replaced. The manufacturer was notified of the failure. The mileage was approximately 42,000.

I purchased the car brand new in 2019. Shortly after purchasing, the transmission started having hesitation and slipping. I took the car back to the Subaru, and they replaced the transmission under warranty. Unfortunately, they replaced it with another full transmission, and very shortly there after, they had to replace it again. Unfortunately, they replaced it with another faulty transmission and now it is at 150,000 miles and needs another transmission. No one offered me to buy back my car with a second transmission replacement. I was told I was trying to scam a new transmission from Subaru. For this third transmission, I had it verified by an independent shop. I have placed a complaint with Subaru and ask them to buy back my vehicle and I have been told it’s unlikely to happen. I am worried about what will happen when the transmission goes out while I’m driving 70 miles an hour down the highway. This is a pattern in the warrants consumer protection. Many other car companies have stopped. Trying to make this cvt because it kept having problems. .

The contact owns a 2019 Subaru Ascent. The contact stated that while driving at approximately 15 mph, the vehicle stalled and lost motive power. No warning lights were illuminated. The vehicle failed to restart and was towed to the contact's residence. The vehicle was then towed to a local dealer to be serviced under NHTSA campaign number: 22v907000 (electrical system). The contact was made aware that the VIN was also included in NHTSA campaign number 21v955000 (power train); however, they were unable to complete the recall repair because the vehicle had a salvaged title. The vehicle remained at the dealer awaiting repairs. The manufacturer was made aware of the failure. The approximate failure mileage was 20,000.

As I am going up a hill I will be pushing on the gas and the engine will rev up loudly and the rpm will increase but the vehicle speed won’t increase or it decreases as I’m trying to accelerate. This is dangerous because the people behind me are expecting me to be speeding up to go up the hill but my vehicle will be slowing down and won’t let me increase speed. It has been to the dealer multiple times and they say they can’t find nothing wrong. We drove the mechanic around and it did the exact same thing I explained and he still said they couldn’t find anything wrong with it. I know this isn’t normal because when we first bought it, it did not drive like this. I’ve also had multiple people tell me they are experiencing the same exact issues. This has been going on for about a year now. It also has been doing a few other things as well.

On speeds of about 70+, both on cruise control and off, car jerks for about 5-10 seconds when accelerating on steep hills. It also happens after the car has been driving for more than 1hr or so. Fuel consumption is about 19-20mpg regardless of highway only driving contrary to advertised.

Yes, inspect it. Bought 2019 Subaru Ascent from carvana, March of 2022. 5 months later, the transmission started to low screech and hard shift. I took it to osteen Subaru dealership. They test drove it, then reprogrammed transmission. Same day while leaving their parking lot, hard shifted and slighty screeched yet again, reprogrammed again. On my way home that day, did it again, problem persisted. Called and told them, asked them about replacing transmission, was told I had to go on waiting list because recall was released yet. Started getting even worse by November 2022. They ended up keeping it for 2 and a half months. Got it back in January 2023. Was told the problem was torque converter lockout. Subaru company began to have recalls on their cvt transmission & still refused mine. My VIN # was/and is included in the lawsuit for the extended warranty, & I was still under the manufactures warranty for drivetrain when this first happened. The last I took it to the dealer I went to a dealer and hr away, was told they wont touch. Subaru of America told me they won't fix either because was out of warranty @100467miles. I explained I went to the dealership several times under 100k miles as it states my mileage on the service invoices she was looking at on her screen. I have papers being in their shop still under man. Warranty. They still refuse. My car is part of the lawsuit about transmission & still won't fix their recalled transmission. This vehicle has been to dealer 4 times since built with this same issue and not fixed. The service manager at dealership named joe, told me the screeching is normal. It was not doing that when I first bought. It's my only transportation and still making payments on it. Subaru refuses to rectify their recall problem. I have kids & unsafe SUV. The car was great then without cause transmission stops working. Subaru of America won't help or take responsibility. Highly disappointed in the brand.

It has been since February and they still do not have a fix for recall 21v-955 I have called the dealership several times without a solution.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA campaign number: 21v955000(power train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

Transmission completely failed last year April 2021 in the middle of highway and car is stalled. Tow to dealership for transmission replacement. After almost a 1 year of driving the transmission problem is coming back with gears are slipping again. Took the car to dealership and this time they are doing the repair of transmission instead of replacement. I am not comfortable with the approach since I already bad experience and concerned about repair reliability. Called Subaru north America and waiting for resolution. There is already open recall for cvt transmission for this vehicle but no remedy yet from Subaru. It's safety concern as car broke down earlier in the middle of highway with heavy traffic.

In past 6 months, Subaru has done nothing about NHTSA recall number21v955000. No explanation from local dealer that sold the Subaru Ascent to me in January 2019.

My transmission slipped for 6 months and was finally replaced just recently at 47,000 miles.

The car hesitates when I step on the gas, feeling like it stalled. This has happened since I purchased the vehicle and the dealer says I don't have a problem. I have pulled out into traffic only to have the car "stall' and I sit waiting to be hit. Subaru had a recall on this in 2020, but the dealer said I did not qualify for anything beyond reprograming. The problem persists. No warning lights or other messages.

Transmission failed in traffic lane at a traffic light, causing loss of mobility. I called police to secure seen, they responded and towed vehicle to dealer. My wife and grandson were in the car and we could not move it out of the traffic lane the dealer has replaced the transmission, and are working to reimburse towing charges. But , so far, they have not offered me a warranty for the new transmission and they are apparently unable to tell me if the repair just done satisfies the recall referenced above Subaru's wrk-21).

This safety recall is open since November 2021 and the manufacturer still has not initiated repairs , how long are consumer supposed to drive their vehicles with this serious safety issue risking safety ? why has NHTSA not initiated action against the company ?.

The contact owns a 2019 Subaru Ascent. The contact stated while driving approximately 55 mph the vehicle was shaking and a loss of power occurred. There were no warning lights illuminated. The vehicle was not diagnosed or repaired. The contact informed the dealer of the failure; however was informed the parts are not available. The manufacturer was not notified of the failure. The contact related the failure to NHTSA campaign number 21v955000 (power train). The approximate failure mileage was 47,000 . VIN tool confirms parts not available”.

Car was parked and had foot on brake when car suddenly lurched forward and hit a car in front. At first I thought that my foot had slipped off brake pedal and onto accelerator pedal but after reviewing the incident later in the day, I do not believe that my foot slipped. Subaru issued a recall on my vehicle #21v955000 in December 2021 but never notified me directly and I did not learn about this defect until I took the car in for routine maintenance. Was not advised that this recall might be hazardous. It is now been 4 months and Subaru has yet to issue a fix. I am now thinking that what just happened is a result of this defect or some other form of sudden unexpected acceleration and now am afraid to drive the vehicle.

Due to an improper program, the cvt chain may slip, resulting in breakage of the chain guide. If the chain guide breaks, fragments of the guide could inhibit the shift select mechanism. If the vehicle continues operation with the drive chain slipping, over time the cvt drive chain could break. No remedy offered/available by manufacturer.

My Subaru Ascent stopped dead while I accelerated to go on the interstate. All the idiot lights came on. The steering stopped working, the gas acceleration stopped working and my Subaru Ascent 2019 died in the middle of the interstate. I had to pay $150 for a tow to the nearest Subaru dealership, even though I was 65 miles from my home. It would have cost $450 to be towed to my local dealership. The dealership wouldn’t tell me if this was covered by warranty because they didn’t know. I was at about 65,000 miles and my original warranty had ended. In the end, Subaru replaced my transmission but never gave me a loaner. Subaru also kept saying it would be done soon, but took a week. In the mean time I had to find a way to work, and pay the tow bill. Now, my Subaru Ascent is feeling like it did before, such as hesitation when stepping on the gas. I believe Subaru put in a transmission that was the previous recalled one. I also believe that Subaru lied to me about putting in a brand new transmission. I have tried to make a service appointment for the recall and problems with the transmission, but there are no appointments available. I stopped looking when I got to the bookings that were a year out. No warning lamps before this, just hesitation when stepping on the gas pedal.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The local dealer was contacted and informed the contact that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that vehicle would vibrate intermittently when shifting gears. There was no warning light illuminated. The vehicle was not diagnosed or repaired. The failure mileage was approximately 18,000. VIN tool confirms parts not available.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

I have received numerous recalls on this model and failed to receive wuv-07. Now they have sent wrk-21 to replace wuv-07 and tell me the tools and reprogramming should arrive by may and they will contact me again. This is a drive train slippage issue (something I have been complaining about since I purchased the car) and very hazardous. I was planning 2 trips between now and then and I believe Subaru is uniquely slow in fixing this critical issue. Also in an unrelated matter I was forced to put 4 new tires on this vehicle already replacing the original tires after 29,000 miles. I do not believe Subaru did due testing diligence prior to releasing this model for weight/handling/tire strength.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power steering assist and drifted to the right. The dealer was made aware of the failure but could not duplicate the failure. The dealer confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,500. VIN tool confirms parts not available.

The contact owns a 2019 Subaru Ascent. The contact stated that while accelerating and shifting gears the transmission had experienced slipping and the vehicle would not immediately accelerate properly. The cause of the failures were not determined. The contact indicated that the vehicle was serviced under the NHTSA recall campaign 21v955000(power train) but the failure continued to occur. The manufacturer was not notified of the failure. The failure mileage was 18,000.

The contact owns a 2019 Subaru Ascent. The contact received notification of NHTSA campaign number: 21v955000 (power train) however, the part to do the recall repair was not yet available. The dealer had been notified of the issue and confirmed that parts were not yet available. The manufacturer had been notified of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.