Rearview System Braking Problems of Subaru Crosstrek

Purchased vehicle 8/27/2025 within 1 day and 1 month of 2 separate class action lawsuits. Purchased from carmax wilmington. Car produced electrical shock to my hand first time I attempted to pair the vehicle. Parkway stated at that time I was under an additional warranty but the vehicle would require constant “updates”. This was an intentional deception to prevent me from pursuing what is required under the law, which is the replacement of head unit and subsequent by back of the vehicle when those services fail. "I am reporting a severe pre-crash safety module defect and subsequent dealer concealment on a 2023 Subaru Crosstrek. Two weeks prior to being rear-ended, parkway Subaru in wilmington, nc, executed seven failed eyesight safety recalibration sequences. The service department concealed the component failure, falsely stating the vehicle 'just needed updates,' releasing an unsafe vehicle with non-functional automated braking into commerce. Post-collision, the vehicle was redirected to an uncertified shop to perform unauthorized repairs and cover up the pre-existing safety failure. Service manager selena tighe verbally threatened me to suppress my references to federal class-action safety filings.

See all problems of the 2023 Subaru Crosstrek 🔎.

The 2019-2021 Crosstrek hybrid has an issue with the fuel tank design. Subaru has finally released a TSB (reference: 09-82-23r) that explains the issue in more detail and how the defective parts need to be replaced. In short, the fuel tank has a design flaw such that regular fuel corrodes the fuel tank and causes clogging in the vapor vent tubes. Subaru says it's related to fuel with high ethanol content, however I have been filling up with regular fuel and have still experienced the issue. I have personally owned two of these vehicles and experienced the occasional p0452 check engine light which when diagnosed by a licensed shop pointed to this fuel evap system issue. Subaru has finally acknowledged that this is a known issue and issued the TSB, however they have not yet issued a recall. The repairs for this issue are expensive and the symptoms are an occasional check engine light. I am concerned because this issue is not easily detectable and is expensive to repair. Since this involves the fuel tank and fuel vapors tubes I am concerned there might be a fire risk or health risk, but since there is no recall issued I don't know if it can be ignored or needs immediate attention. Subaru does cover this repair under 3 yr / 30k mile warranty but with the irregular symptoms it is hard to detect and diagnose it and Subaru only issued the TSB in Jan 2024 when the 2021 model became 3 years old and out of warranty. It seems like Subaru knew about the issue but didn't want to address it under warranty so they issued the TSB only after all the cars were out of warranty and only now when the consumers have to pay out of pocket are they diagnosing it correctly. Also, this issue triggers the check-engine light only occasionally and at random, and when the light goes on all the vehicle safety aids like pre-collision braking and rear cross traffic warnings are disabled. I think this is dangerous because drivers tend to get used to having those features.

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The main head unit display (8") that controls the climate, audio and other control functions as well as the backup camera video feed is poorly made and subject to rapid delamination at edges and center. We reported and showed this problem to a Subaru dealer multiple times in past and they simply indicated it as 'temporary moisture' yet it is not moisture related and a design/manufacturing flaw. The car is now out of warranty and the problem only exacerbated with time to point where rear view camera functionality / visibility is impaired . . . Not ot mention the unsightly look of the main center display. This is a common widespread problem among many Subaru users as reported in various online forums, however, Subaru continues to deny fault/liability with fixing what is surely inferior design/quality on their side.

See all problems of the 2018 Subaru Crosstrek 🔎.