Structure Problems of Subaru Crosstrek

The contact owns a 2018 Subaru Crosstrek. The contact stated that after a heavy rain and starting the vehicle several warning messages appeared on the instrument panel such as the assist braking and eyesight driver assist needed servicing. The contact also stated that the steering wheel was hard to maneuver. The vehicle was taken to the dealer who stated that a sensor in the wheel caused the failure. The sensor was replaced however, the failure reoccurred after heavy rains a month a later. The vehicle was taken back to the dealer who stated that the failure reoccurred due to the computer sensor in the rear driver’s side wheel that was replaced was not reset. The contact stated that in December water was noticed on the driver’s side floor and condensation after a heavy rain. The vehicle was taken to the dealer again where the failure was diagnosed as clogged sunroof draining ports. The contact stated that the sunroof port needed to be replaced and unclogged. The manufacturer was notified, and a case was opened. The approximate failure mileage was 32,000.

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The contact rented a 2017 Subaru Crosstrek. While the contact was resting his right arm on the leather shifter, he sustained burns. The passenger and his wife also received burns on the bottom left and right forearms of the leather seating surfaces. The contact did not receive medical treatment for his injuries; however, the passenger went to the emergency room and was diagnosed with chemical reactive second degree burns. The car rental vendor was made aware of the incident. The local dealer (mark miller Subaru midtown located on 3535 state st, salt lake city, ut, 84115) was contacted at 888-859-6198 and stated that they never heard of the failure and would "look into it". The manufacturer was not made aware of the failure. The VIN was unknown. The failure mileage was approximately 396.

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