Clutch problems of the 2013 Subaru Forester

The contact owns a 2013 Subaru Forester. While driving at various speeds, the vehicle would not shift into any up gears without warning. The contact stated that the floormat on the front driver side would catch on the clutch while the vehicle was in motion. The failures recurred numerous times. The vehicle was taken to a dealer where it was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000. The VIN was unavailable.