Engine Stall problems of the 2012 Subaru Impreza

Subaru of America, inc. (Subaru) is recalling certain 2012-2014 Subaru Impreza, 2012-2013 Impreza stationwagon, 2013 Subaru brz, xv crosstrek and Toyota scion fr-s vehicles. The engine valve springs in these vehicles may fracture causing an engine malfunction or a possible engine stall. Consequence an engine stall can increase the risk of a crash. Remedy Subaru will notify their owners. Toyota will notify the fr-s owners. Dealers will replace the valve springs, free of charge. The recall began December 26, 2018. Subaru owners may contact Subaru customer service at 1-844-373-6614, Toyota owners may contact the Toyota customer experience center at 1-888-270-9371. Subaru's number for this recall is wty-84. Details issued 12/26/2018 recall id 289102 NHTSA campaign # 18v772000 vehicles affected 165,534 component affected engine and engine cooling:engine.

Subaru has sent a recall for the above vehicle. The recall number is wty-84 / NHTSA id 18v-772 (December 2018). I was told by my local dealer that the next available appointment is in September, 2020. I then called their recall hotline and was told that parts have not yet been sent to dealers, that a second letter will be sent to owners after dealers have received them, and that I could then get in immediately. However, they cannot say when that will be. This is an engine problem that can cause a stall while driving. The letter sent by Subaru is clear about this being a potential danger. The dealer only told me that, if the engine stalled, they would pick me up and give me a loaner vehicle. They added that that any stall would happen gradually and I would not be injured. Needless to say (perhaps), my concerns about driving this vehicle are not assuaged. I have been told many different things by Subaru, and they don't fit together. Either Subaru doesn't know what it's doing, or it is telling its employees to deliberately lie. Subaru is not taking responsibility for a problem that is the fault of the company. I want to get my vehicle repaired. I want to know that I am driving a vehicle that is safe to drive. And I want to be able to trust Subaru. None of these things are true at this time. Since Subaru is not doing the right thing for its customers, an outside organization must force Subaru to do so. I hope that the NHTSA will do just this and force the company to treat this issue with the respect and concern it deserves.